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- BNET Author Biography
- Los Angeles resident Maya Meinert has written for various publications, including the Los Angeles Daily Journal and Los Angeles magazine. She most recently covered the retail, dining and hospitality industries for the Los Angeles Business Journal.
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- As Economy Worsens, More Travel Companies Offering Refunds
- Two more companies are joining JetBlue and Norwegian Cruise Line in the race to capture market share in the travel and hospitality industry. Langham Hotels International is waiving penalty fees for canceled group events, and Sandals Resorts is offering a full cash refund for clients who lose...
- Blog posts 2009-05-21
- Hilton Capitalizes on Mad Men Popularity
- In a marketing move worthy of Don Draper, Hilton Hotels has teamed up with AMC's "Mad Men" to offer its guests a chance at winning a co-branded sweepstakes package. Why? For one thing, the show is popular and stylish, everything a hotel should be. But the more...
- Blog posts 2009-10-22
- Hotels Reach Out Via iPhone
- Four Seasons Hotels and Resorts has launched an application for the iPhone and iPod Touch that allows users to browse room availability and spa menus, then connects them via a one-touch phone call to bookings. The app also lets people tour Four Seasons hotels and resorts, too. ...
- Blog posts 2009-10-13
- Want To Be a Hip Hotel? Launch a Clothing Line
- When Starwood's W Hotels decided it would sell non-hotel items, such as flash drives and cuff links, the hotel chain cemented its status as the hip, progressive brand. Now W is going a step further with a whole new product offering: a clothing and jewelry line. The...
- Blog posts 2009-09-24
- Hotels and Fashion Web Sites Make New Teams
- In a new twist on online hotel discounts, some luxury properties have hooked up with fashion Web sites that offer limited-time reduced prices on high-end clothing and accessories. Ideeli, a Web site that offers deep discounts on designer labels à la sample sales, partnered up with Luxury Link,...
- Blog posts 2009-09-09
- Luxury Hotels Fighting to Stay Relevant
- With luxury hotels bearing the brunt of the hotel industry's troubles, some are downgrading their ratings so they can offer lower rates with fewer amenities -- just until the recession is over, they say. Hilton, InterContinental and Starwood are some of the companies that have recently lowered the ratings on...
- Blog posts 2009-08-28
- Hotels Are Losing Guests Due to Web Site Problems
- A recent study by IPerceptions, a market research company that specializes in Web sites, found that many visitors to hotel Web sites found the sites confusing enough that it precluded them from booking rooms. Oops! Hotels should take heed: More than 40 percent of the study's 123,000...
- Blog posts 2009-08-19
- Hotels Getting Creative to Get People Through Their Doors
- Many hotels are finally starting to figure out that competing on room rates will only get them so far at a time when fewer people are traveling. So more and more are turning to tweaking their food and beverage offerings, and not just in the obvious ways of complimentary breakfasts...
- Blog posts 2009-08-07
- Hotel Gives Away Free Nights, But With a Twist
- In a twist on free-stay giveaways, Bayside Hotel in Santa Monica, Calif., plans on giving out 2,000 reward certificates to "do gooders" in a promotion the hotel is calling "Bay It Forward." Unlike most hotel free night stays, which are awarded once you've stayed for a minimum...
- Blog posts 2009-07-30
- Foreign Hotels Are Struggling, Too
- So we've been talking a lot about how the recession is affecting the hotel industry here in the United States because, well, that's where we are. But how are hotels doing in other parts of the world? According to Trivago, a hotel price comparison Web site that...
- Blog posts 2009-07-24
- Club Med Launches Own Loyalty Reward Program -- Finally
- Club Med recently announced the launch of its first-ever loyalty rewards program, Club Med Great Members. I'm surprised a brand as well-known as Club Med didn't have a loyalty program before, but with just about every other hotel and resort company investing in their programs left and right, it's probably...
- Blog posts 2009-07-13
- Hotels Compete Via Loyalty Programs, But Are They Worth It?
- With the summer travel season upon us, hotel companies are vying for travelers' dollars by amping up their loyalty rewards programs, even trying to one-up each other in their offerings. InterContinental Hotels Group came out this week with its latest Priority Club Rewards deal: a "Points &...
- Blog posts 2009-06-30
- Hotels Are Jumping on the Social Media Bandwagon
- With all the talk about Twitter, the micro-blogging social media platform, as a business tool, it's no wonder that the struggling hotel industry is now using it as a way to reach potential guests. When a friend of mine, who keeps a blog that covers restaurants, told...
- Blog posts 2009-06-16
- A Struggling U.S. Hotel Market Means a Boon for Other Countries
- When even budget hotel brands are struggling to maintain market share, what are the more expensive ones supposed to do? Big chains, including Hilton Hotels, Marriott International, and Starwood Hotels & Resorts, are focusing abroad, especially on Latin America, the Middle East and Asia. For example, Hilton...
- Blog posts 2009-06-03
- Distressed Hotels Abound, and Some are Trying to Capitalize
- Hotel industry insiders are predicting relief for the industry starting in 2011. Until then, hotel property prices continue to fall, and well-capitalized companies are either entering into management contracts with underperforming hotels or trying to buy distressed ones. Crescent Hotels & Resorts recently announced eight new management...
- Blog posts 2009-06-02
- Hotels Take Cue From Restaurants, Launch Hotel Week
- Taking a cue from the restaurant industry, a group of San Diego, Calif., hotels have organized their own San Diego Hotel Week, offering discounts on room rates, hotel restaurants and other attractions. And just like recent restaurant weeks around the country, San Diego Hotel Week is actually...
- Blog posts 2009-11-11
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