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Metrus Group is in the Business Services Industry
Latest News and Analysis
Balanced Scorecard And Strategy Implementation
The Metrus Group performs linkage analyses to identify the relationships between the modules on your employee data and your performance in key areas such as customer satisfaction, productivity, employee retention, and financial performance. These analyses will identify the people issues that have the greatest impact on your performance. The result...
Meeting The Productivity Challenge
Productivity is defined as output per employee. Processes, technology, functions and suppliers are major contributors to productivity, but many organizations fail to include them in their evaluations of productivity and efficiency. Metrus Group deploys a productivity diagnostic that identifies your company's productivity drivers and can identify their relationship and impact...
Mergers, Acquisitions, Joint Ventures, and Internal Integrations
Most Merger and Acquisitions fall far short of their expected returns due to shortfalls in five critical ingredients. The number one factor cited by numerous press accounts has been incompatible cultures. The others include inadequate talent audit, lack of an integrated go-forward strategy, failure to analyze, understand, and address customer...
Managing Costs with Strategic Measurement
An ever-greater number of organizations are trying to make do with less. In the first half of 2001 alone, 712,000 workers were laid off in the United States. Companies are being forced to cut not only people, but also research, marketing, training, and capital expenses. There are six major contributors...
Habits - and Practices - of Highly Effective Organizations
Companies with good strategies, strong managers, and talented employees often end up losing to sharper-edged rivals. It's nearly impossible to win without teams and the entire organization moving together fluidly and relentlessly toward a common set of goals. High organizational effectiveness gives companies the ability to react quickly, minimize costs,...
Customer Attraction and Retention Through Customer Relationship Management (CRM)
Customer acquisition is fast becoming a distant second to customer retention, and with good reason. The bottom is dropping out of the economy, and once customers defect in a downturn it's increasingly difficult to win them back with the same services they previously purchased. This article discusses the measures to...
Maximizing CRM Performance With Strategic Measurement
From the executive summary: ‘The high risk of failure associated with the implementation of a Customer Relationship Management CRM initiative paints a disturbing picture for organizations embarking on the same. With the cost of CRM strategy implementation high and the cost of strategy failure even higher, it is not surprising...
Additional Resources
Preseminar programs plentiful.(management of seminar of ASIS International)
In addition to more than 155 sessions on security issues and trends, management strategies, and best practices, the ASIS International 53rd Annual Seminar and Exhibits in Las Vegas, Nevada, will offer a series of one- and two-day pre-seminar programs on Saturday, September 22...
Solutions Start Here. ASIS 2007: the leading event for security professionals worldwide.
SEMINAR PREVIEW AND ADVANCE REGISTRATION SECURITY SOLUTIONS AWAIT YOU AT ASIS 2007 REGISTER TODAY! Get Ready ... 53RD ANNUAL SEMINAR AND EXHIBITS ASIS INTERNATIONAL 2007 ...
Solutions Start Here. ASIS 2007: the leading event for security professionals worldwide.(ASIS International 2007)
SEMINAR PREVIEW AND ADVANCE REGISTRATION SECURITY SOLUTIONS AWAIT YOU AT ASIS 2007 REGISTER TODAY! Get Ready ... 53RD ANNUAL SEMINAR AND EXHIBITS ASIS INTERNATIONAL 2007 ...
Solutions Start Here. ASIS 2007: the leading event for security professionals worldwide.(ASIS International)
SEMINAR PREVIEW AND ADVANCE REGISTRATION SECURITY SOLUTIONS AWAIT YOU AT ASIS 2007 REGISTER TODAY! Get Ready ... 53RD ANNUAL SEMINAR AND EXHIBITS ASIS INTERNATIONAL 2007 ...
Internal Customer Service: Has It Improved?
Has a decade of process improvement, reengineering, Six Sigma and internal service initiatives led to improvements in internal customer service ICS? Or have the relentless pressures of cost cutting, centralization of shared services and increased outsourcing sustained low levels of internal service? More importantly, does evidence persist that superior internal...
Quality Progress to Study Internal Service Quality
SERVICE Quality Progress and Metrus Group, a research and consulting firm specializing in strategic performance measurement and organizational change, will survey ASQ members and customers to answer key questions related to the quality of internal customer service: How well are companies managing their internal support departments, and what kind of...
Articles.(conference of Human Resource Planning Society)
This first issue of the journal for 2006 leads us into the annual conference, which is built around the theme "Adapt and Thrive: Aligning, Engaging and Leading in Challenging Environments" (April 23-26 in Tucson, Arizona). If you have not yet reviewed the content and...
People Equity: The Hidden Driver Of Quality
Two companies decide to increase their focus on quality. They are in the same industry, have access to the same resources and employ exactly the same quality principles and techniques. Yet while the efforts of one prove a complete waste of time, money and effort, the other goes on to...
'Quality Progress' To Survey People Variability and Performance
PERFORMANCE MEASUREMENT Quality Progress and the Metrus Group, a Somerville, NJ, consulting firm specializing in strategic performance measurement and organizational change, will conduct a survey of ASQ members and customers in early 2005 to answer one of the most pressing-and poorly understood-questions related to quality: How does variability in employee...
FIND/SVP Inc. Announces Appointment of Richard Longenecker as Executive Vice President of Business Development
Business Editors NEW YORK--BUSINESS WIRE--Oct. 23, 2003 FIND/SVP Inc. (OTCBB: FSVP), a leading provider of business advisory, research, and consulting services, today announced it has appointed Richard Longenecker as Executive Vice President of Business Development, responsible for overseeing all sales and corporate business...
How to Use the Balanced Scorecard
Mobil Oil now Exxon Mobil leaped from last to first in profitability within its industry from 1993 to 1995—a rank it maintained for the next four years. Cigna Insurance was losing $1 million a day in 1993, but within two years it was in the top quartile of...
Can IT Keep Score by Itself?
There's considerable debate over whether the Balanced Scorecard is an enterprisewide tool in which IT plays a part, or whether an IT organization can independently adopt the Scorecard. John Nordin, vice president and CIO of A.M. Castle, a metals distributor in Franklin Park, Ill., says it's...
Bullseye!
* MANAGEMENT BY MEASUREMENT IS widely praised yet is rarely implemented in a disciplined approach. For William Schiemann and John Lingle, the authors of Bullseye! Hitting Your Strategic Targets Through High-Impact Measurement, the technique is not only worthwhile but also necessary to stay competitive. They cite original research that states...
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Metrus Group Company Info
NAICS Code
Process, Physical Distribution, and Logistics Consulting Services: 541614
