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• Oracle Following Salesforce.com's Services Lead

  BNET - 2009-10-12

  Oracle is following in Salesforce.com's footsteps by trying to use knowledge-based applications to strengthen its call center management software offering. by Michael Hickins

  Tags: Salesforce.com Inc., Oracle Corp., Sales Force Management, Call Centers, Sales, It Operations, Michael Hickins

• Benioff To Ballmer: 'Now That's Efficient!'

  BNET - 2009-10-05

  Microsoft CEO Steve Ballmer didn't make a lot of friends last week when he wrote that, with corporate budgets shrinking, customers will turn to Microsoft to get more technology bang for their beleaguered bucks. Salesforce.com CEO Marc Benioff is the most recent to express his displeasure while...

  Tags: Salesforce.com Inc., Steve Ballmer, Microsoft Corp., CEO, Marc Benioff, Sales Force Management, Sales, Michael Hickins

• Salesforce, Cisco Lend Each Other A Hand

  BNET - 2009-10-05

  Salesforce.com and Cisco struck up a partnership giving Salesforce access to Cisco telephony applications while giving Cisco a leg up into the smaller end of the market and a look into the working of the software-as-a-service business model. by Michael Hickins

  Tags: Salesforce.com Inc., Software-as-a-service, Cisco Systems Inc., Software As A Service (SaaS), Sales Force Management, Emerging Technologies, Sales, Michael Hickins

• Salesforce Proving Google Wave's Value

  BNET - 2009-10-05

  Salesforce.com is integrating Google Wave to its on-demand service center application, but more individual users will need to be using Wave for this to matter to Salesforce.com's customers. by Michael Hickins

  Tags: Salesforce.com Inc., Google Inc., On-demand, Sales Force Management, Managed Hosting, Sales, Michael Hickins

• Salesforce Connects With Twitter, Facebook

  BNET - 2009-09-09

  Salesforce.com has added integrations with Twitter and Facebook to its call center management application, allowing to steal a further march on the likes of Oracle, SAP and Microsoft. by Michael Hickins

  Tags: Salesforce.com Inc., Facebook, Twitter Inc., Sales Force Management, Call Centers, Sales, It Operations, Michael Hickins

• SAP Claims 'Security Breaches At Salesforce.com'

  BNET - 2009-07-23

  Incredibly, SAP would still rather talk trash about software-as-a-service SaaS than bring its own innovative products to market. During an interview on SAP TV (approximately 57 seconds into the video), SAP's CTO, Vishal Sikka, tried to portray SaaS as the "cheap" and unreliable bastard child of surviving...

  Tags: Salesforce.com Inc., Security, Software-as-a-service, SAP AG, Vishal Sikka, Software As A Service (SaaS), Managed Hosting, Cloud Computing, Sales Force Management, Emerging Technologies, Sales, Michael Hickins

• New Salesforce Strategy: 'Amplify And Extend'

  BNET - 2009-07-02

  Salesforce.com doesn't think that large enterprises should have to replace software and infrastructure in which they've already invested huge amounts. Peter Coffee, director of platform research at Salesforce, told me over the phone this morning that the sotware-as-a-service SaaS vendor is trying to convince potential customers that they can "amplify...

  Tags: Strategy, Salesforce.com Inc., Customer, Sales Force Management, Software As A Service (SaaS), Sales, Emerging Technologies, Michael Hickins

• Salesforce Missing Mobile Target

  BNET - 2009-06-15

  Salesforce.com is trying to goose margins by introducing new ways for customers to use its cloud-based development platform, but it's still missing in action where mobility, perhaps the fastest-growing tech segment, is concerned. The company said customers can now build applications and Web sites using the Salesforce...

  Tags: Salesforce.com Inc., Mobile, Customer, Sales Force Management, Sales, Michael Hickins

• Is Salesforce Switching AppExchange To Google Wave?

  BNET - 2009-06-02

  Could Salesforce be reengineering its AppExchange platform to run standards-based code like HTML 5? The reason I ask is that none other than Salesforce CEO Marc Benioff listed his status on Facebook this weekend as: "working on salesforce.com's new architecture." There would have to be a very good reason, or...

  Tags: Salesforce.com Inc., Google Inc., Marc Benioff, Standards, Salesforce.com AppExchange, Sales Force Management, Sales, Michael Hickins

• Salesforce.com: Mobile Not For Everybody

  BNET - 2009-04-07

  Salesforce.com introduced mobile versions of its software today in the hopes of upselling customers to more expensive versions of its offering. The so-called 'mobile lite' application supports Windows Mobile, BlackBerry and iPhone units and is free to some customers -- but not all, despite the company's claim that it's bringing...

  Tags: Salesforce.com Inc., Mobile, Customer, Advertising & Promotion, Sales Force Management, Software As A Service (SaaS), Marketing, Sales, Emerging Technologies, Michael Hickins