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- 'Bots' Support Customer Service.(Brief Article)
- Raise your hand if you have never received a customer corn plaint about getting the runaround from your call center. Chances are, very few hands are in the air at this moment. Problems seem to have become an unavoidable but unbearable routine for ...
- Research articles 2000-10-09
- Unisys delivers speech recognition for call centers.
- Large call centers incorporate virtually all the technologies found in modern networks: digital switching and traffic distribution systems, LANs and client-server architectures, relational databases, screen pops and other computer-telephony integrati Large call centers incorporate virtually all the technologies found in modern networks: digital switching and...
- Research articles 1996-12-01
- Automating Managed Knowledge Using Natural Language Processing Technology: The Next Knowledge Management Revolution
- Document management systems have brought about significant improvements in the way that businesses manage certain kinds of information. They are capable of some remarkably sophisticated processing at the mere push of a scanner button. What document management systems do not do, however, is automate the knowledge embodied in the information...
- White papers 2004-11-18
- Decision Support and Automation in Plain English: Examples in Natural Language Processing
- By capturing the reasons for decisions, business can not only manage the knowledge it relies upon to operate, it can also automate that knowledge within decision support and automation systems. This document describes how HaleyAuthority helps business people define and manage their vocabulary definitions and decision criteria as grammatical sentences...
- White papers 2004-11-18
Additional Resources
- SYSTRAN Software Inc. announces Ford Motor Co. has acquired multiple custom licenses of its natural language translation software
- SAN DIEGO--BUSINESS WIRE--March 11, 1997--SYSTRAN Software Inc. SSI has announced that Ford Motor Co./Vehicle Operations Division has acquired multiple custom software licenses of its natural language translation software. The software, which will be imbedded directly into Ford's system, will enable Ford employees to translate English into Spanish,...
- Research articles 1997-03-11
- Quintus Teams with Unisys for Natural Language Understanding and Customer Service Solutions; Technology partnership to yield industry's most advanced customer interaction paradigm
- FREMONT, Calif.--BUSINESS WIRE--July 2, 1996--Quintus Corporation, a provider of software solutions for the customer driven enterprise today announced that, as a part of a cooperative technology partnership, Unisys Corporation has embedded Quintus expert technology into its advanced voice recognition and natural language understanding product, Natural Language Assistant.
- Research articles 1996-07-02
- ATG Enhances ATG Commerce with Integrated Natural Language Catalog Search, Allows End Users to Quickly and Intuitively Get to Products and Services That Best Meet Their Needs
- CAMBRIDGE, Mass. -- ATG (Art Technology Group, NASDAQ: ARTG), the software provider behind the most consistent and relevant marketing, commerce, and customer service experiences, today announced that it has enhanced ATG Commerce, the market-leading commerce and marketing engine, with integrated catalog search. ATG is now leveraging the power of its...
- Research articles 2005-06-28
- Unisys and Parity Software offer natural language understanding in an IVR Toolkit
- SAUSALITO, Calif. and BLUE BELL, Pa.--BUSINESS WIRE--March 3, 1997--Parity Software and Unisys Computer Systems Group Monday announced an alliance to provide natural language technology solutions for companies looking to automate their call processing applications through intelligent, cost-effective and time saving methods.
- Research articles 1997-03-03
- Progress EasyAsk Names Bernie Prusaczyk as Vice President of Sales; EasyAsk Grows Sales Force to Broaden Global Reach of Natural Language Search Technology and Extend ISV, eCommerce and Enterprise Market Presence
- BEDFORD, Mass. -- The Progress EasyAsk Division, a leading provider of natural language ad-hoc query solutions, and an operating unit of Progress Software Corporation (Nasdaq: PRGS), today announced Bernie Prusaczyk has joined the company as Vice President of Sales. With over 20 years of experience leading successful sales teams for...
- Research articles 2005-08-29
- EasyAsk Enhances eCommerce Search Capabilities and Dynamic Online Merchandising; Leading Merchandisers Turn More Shoppers into Buyers and Achieve Rapid ROI Through Intuitive Natural Language Search and Site Navigation
- BEDFORD, Mass. -- EasyAsk, an award-winning provider of search and information retrieval solutions, and a division of Progress Software Corporation (Nasdaq: PRGS), today announced that more than two dozen new features have been added to the latest version of EasyAsk for Commerce. EasyAsk for Commerce (B2C/B2B) synchronizes product catalog navigation...
- Research articles 2005-08-02
- ATG Celebrates Milestone in Search Technology; Over 100 Million Answers Served in First Five Years of Natural Language Processing Search Technology
- CAMBRIDGE, Mass. -- ATG (Art Technology Group, NASDAQ: ARTG) the software provider behind the most consistent and relevant marketing, commerce, and service experiences, today announced that a significant milestone has been reached with ATG search, the industry's longest established and leading natural language processing search engine that forms the basis...
- Research articles 2005-06-07
- Forbes.com Selects Albert Natural Language Search Engine To Power Website
- Albert-Inc. SA (albert.com), a provider of user-centric information retrieval software, has announced that its search technology has been selected for the Forbes.com website. Albert's Website Access solution will enable Forbes.com users to search and retrieve relevant information from Forbes.com's vast collection of vital online financial information quickly and with fewer...
- Research articles 1970-01-01
- Dictaphone to Demonstrate Multivendor, Cross-Organization Medical Record Data Sharing At HIMSS; Natural Language Processing Technology Converts Speech Recognized Dictation into Electronic Medical Record Data
- SAN DIEGO, Calif. -- At this year's Health Information and Management Systems Society Annual Conference and Exhibition, Dictaphone will show how its speech recognition and natural language processing NLP software can be used to convert dictated patient information into data that can be seamlessly shared with almost any standards-based electronic...
- Research articles 2006-02-13
- SYSTRAN Software Inc. Announces Version 2.0 of SYSTRAN PROfessional for Windows
- SAN DIEGO--BUSINESS WIRE--Nov. 6, 1997-- New Version Allows Use from within Other Programs, Multi-tasking, and Compatibility with Translation Memory Tools SYSTRAN Software Inc. announces the introduction of SYSTRAN PROfessional for Windows, Version 2.0. SYSTRAN PROfessional...
- Research articles 1997-11-06
- Growing demand for SYSTRAN PROfessional Translation software results in bidirectional version and major price reductions
- SAN DIEGO--BUSINESS WIRE--Jan. 15, 1997--SYSTRAN Software Inc. SSI has introduced a bidirectional version of its SYSTRAN PROfessional Natural Language Translation Software and announced major price reductions. SYSTRAN PROfessional for Windows is now available bidirectionally in English from/into French, Italian, German, Spanish, Portuguese and Japanese for $995. ...
- Research articles 1997-01-15
- Cahoot and Ikea put Creative Virtual's Lingubot to the test
- Cahoot and Ikea are the first UK organisations to trial on their Web sites virtual assistant technology developed by software firm Creative Virtual. The Lingubot software is programmed to converse in natural language and, it's claimed, can understand the context of questions. Interactive avatars can be used to...
- Research articles 2004-09-02
- Ask Jeeves, PeopleSoft and Intecom announce strategic buys. (Mergers & Acquisitions).
- California-based Ask Jeeves, a provider of natural-language question answering and search technologies, has acquired the technology assets of privately held Octopus Software. Ask Jeeves expects the acquisition of Octopus' enterprise integration and California-based Ask Jeeves, a provider of natural-language question answering and search...
- Research articles 2002-03-01
- Transparent Language acquires Transcend Translation Technology from Intergraph Corporation; New division is formed to develop, market translation products
- HOLLIS, N.H.--BUSINESS WIRE--July 30, 1996--Transparent Language, Inc., developer of the LanguageNow! system of award-winninga computer-based language learning programs, announced today it has purchased the Transcend Natural Language Translation technology from Intergraph Software Solutions, a division of Intergraph Corporation, located in Huntsville, Ala.The company also announced it has formed a new...
- Research articles 1996-07-30
- Vantage Software Technologies Announces Three-Year Extension of Contract with Autodesk; Contract Extends Company's Use of AnswerWorks and International CorrectSpell
- NEWTOWN, Pa. -- Vantage Software Technologies (www.vantage-soft-tech.com), the leading international provider of linguistic-based technology and natural language search solutions, today announced that Autodesk, the largest and most successful producer of computer-aided design CAD and computer-aided engineering CAE software, has extended its contract to employ Vantage's AnswerWorks and International CorrectSpell applications...
- Research articles 2004-11-29
- Apprise Software, Inc. Embeds Progress EasyAsk Data Search and Query in Its Distribution Software Package
- BEDFORD, Mass. -- Customers Gain Integrated Access to Critical Business Data and Operational Intelligence Through Easy-to-Use Natural Language Guided Search Capabilities
- Research articles 2006-06-05
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