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Outsourcing to the Philippines: Metro Manila and Beyond
Globalization has enabled the seamless delivery of Information Technology IT and Business Process BP services across borders, through time zones, and over oceans. It has transformed the world into more of a global village than it has ever been. This increasing demand for ITO and BPO services has opened opportunities...
Operating in Developing Economies: Outsourcing, Trade, and Political Risk
Foreign risk is largely a product of local conviction, local social constructs, and local trends. As a result, foreign operational risk is fundamentally different from domestic operational risk: whereas liability for negligence is often one the leading operational risks in the United States. This article focuses on the methods of...
Best Practices in Communicating Global Outsourcing Initiatives
The success of the communication plan depends on the development of customized communication streams that have the end objective of addressing key challenges, managing resistance to change and achieving stakeholder "buy-in". An effective communication strategy comprises of both internal and external elements and they are treated as a separate function...
Captive Offshore Development Centers: Are They Delivering the Desired Value?
The increased acceptance of offshore outsourcing with IT departments and Independent Software Vendors ISVs has encouraged the development of global delivery models through geographically dispersed company owned captive offshore development centers CODCs. Capabilities of CODC's differ based on the strategies of the parent organization and should be expected to evolve...
HR Challenges With Offshore Captive Centers
Any captive offshore phenomenon presents significant challenges to management, including the key impacts of managing the organizational, processes, and finances of an enterprise. The impacts are often felt in the initial stages of setup, and, if mismanaged, the centers need to be prepared for long cycles of adjustments and stabilization....
Healthcheck on Global Operations
Many organizations have been operating offshore for some time. Whether through a joint venture, a wholly owned captive center or a partnership with a supplier, the services globalization strategy can sometimes take a wrong turn. A Healthcheck addresses all aspects of an engagement from corporate strategy, HR policies, infrastructure and...
Global ITO and BPO Trends in 2005
Global sourcing has become a corporate mandate for both leading corporations and global service suppliers. Last year witnessed the onset of supplier market consolidation through mergers and acquisitions, emergence of new 'hot' supplier markets, increased client sophistication and the rapid expansion of more complex BPO engagements. The next evolution will...
The Effect of Data Privacy & Security Regulations on Services Globalization
This white paper provides insight into security laws in place to ensure data confidentiality in an onshore-offshore environment. What factors should organizations keep in mind when selecting offshore service providers to ensure confidentiality in customer information? What steps should a client organization take to ensure that adequate safeguards are in...
Transformation: A Must as Firms Scale Up Offshore Operations
This white paper provides insights on how to approach a fundamentally sound transformation effort of the entire company that deals with the offshoring of services, whether within the information technology area or the business process arena. While many white papers and articles have been written on offshoring of projects and...
Mapping Offshore Markets Update 2004
This new report gives the new information to help in deciding which offshore destination is right for the individual. It examines how the offshoring ecosystem has morphed during the past year and how various nearshore and offshore markets have evolved to take advantage of rising demand by Western European clients...
Internal Control Requirements Under Sarbanes-Oxley Challenge Outsourcing Marketplace
What are the internal control requirements under Sarbanes-Oxley Act that challenge the outsourcing marketplace? This research report goes into on the new responsibilities that public companies have to adhere to in the US economy. As public companies race to meet applicable compliance deadlines, businesses that have outsourced material portions of...
Total Cost of Offshore (TCO): Understanding the True Offshore Financial Rewards and Costs
There are upfront costs and hidden costs involved in offshore outsourcing. How should one accurately identify these costs? What is the total cost of offshore sourcing and what is the financial reward that enterprises can expect from their global sourcing initiatives? This comprehensive paper provides an in-depth report on the...
Exporting the Law: A Legal Analysis of State and Federal Outsourcing Legislation
This report is a legal analysis of state and federal outsourcing legislation, done in association with the National Foundation for American Policy. The report highlights that proposed state and federal legislation to restrict outsourcing may violate the U.S. Constitution and jeopardize U.S. obligations under international trade agreements. The proposed legislation...
Offshoring in Central and Eastern Europe: A Closer Look at the Czech Republic, Poland and Hungary
This report examines the key opportunities in the Central and Eastern European CEE region for offshore outsourcing and how does it compare with other established offshore locations. It also discusses the type of infrastructure that exists in these markets. The report also focuses on the criticality of evaluating CEE as...
The Captive Ownership Option in Offshoring - Challenges & Opportunities
Offshoring has reduced costs by as much as 50% while enhancing quality & satisfaction of customers. What role does ownership play in facilitating these benefits? This research summary provides an overview of some of the decision factors, challenges and opportunities for the wholly owned captive center ownership model. The key...
The Nearshore Opportunity: A Closer Look at Canada and Mexico
Nearshore options like Canada and Mexico are seen as a lower risk alternative compared to other offshore supplier markets. What is the potential that these countries have and what kind of capabilities and expertise exist here. This paper presents an in-depth country comparison that drills down into vertical expertise and...
Global IT & Business Process Sourcing Trends in 2004
Countries around the globe are increasingly playing host to offshore services providers as they enter the competitive global services delivery theater armed with portfolios that stretch from custom application development to commercial packaged application integration to business process outsourcing. This report in general examines the major trends that are likely...
Outsourcing, Protectionism, and the Global Labor Arbitrage
This study by Morgan Stanley examines the pressures of currency realignment been aggravated by the IT-enabled global labor arbitrage, as production and employment shift from high-cost to low-cost destinations, leading to trade frictions. The paper reveals certain interesting fact such as E-based connectivity is the new mega-trend behind the global...
Challenges With Offshore Business Process Outsourcing
While it is true that the volume of offshore BPO deals is rising, the alarming fact is that as many as 50 percent of the deals actually fail. Everyone talks of the drivers in BPO offshoring, but what are the challenges? What are the basic questions a company needs to...
Research Summary - Challenges With Offshore Business Process Outsourcing
More than half of the world's top 500 companies outsource work to offshore locations. Over time the offshore initiatives have moved from simple IT projects to long-term IT initiatives and now to evermore complex business processes. Analysts estimate that more than 50 percent of the simple ITO offshore engagements are...
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- Globalization (3 results)
