Contact center software provider Jacada Inc. announced the general availability of Jacada Fusion Agent Portal, a desktop solution designed to optimize workflow processes across business systems within a contact center.
MELVILLE, N.Y. -- CosmoComTM announced today that I-Contact Solutions, the leading system integrator for voice infrastructure and applications in the Asia Pacific region, is utilizing CosmoCall UniverseTM as a primary component of UniContactR, its new contact-center-in-a-box solution that combines customer interaction management CIM from CosmoCom with I-Contact's own customer relationship...
PLEASANTON, Calif. -- FrontRange Solutions, a global leader in service management and CRM software solutions for the Small-to-Medium Enterprise SME and Distributed Enterprise DE markets, formally announced today the acquisition of Cayo Communications, an innovative contact center solutions provider. The move fortifies FrontRange's delivery of its new Contact Center solutions...
AIRPORT CITY, Israel -- NetVision Ltd., one of Israel's leading Internet solutions providers, has deployed solutions from Nortel (NYSE:NT)(TSX:NT) for its new contact centres to deliver accurate, prompt service to its business customers and consumers nationwide.
Interactive Intelligence Inc. has made generally available its new contact center workforce management software module, Interaction Optimizer. The company designed Interaction Optimizer to offer affordable forecasting, scheduling and real-time adherence capabilities to contact centers of all sizes. By more effectively matching a workforce to its workload, these capabilities can help...
Tired of getting unwanted calls on your cell phone? Sure, you can always send an incoming call straight to voice mail, but only if you recognize the number via caller ID as one you want to ignore. The Cranking Widgets Blog offers this clever idea: Create a new contact called...
Avaya Inc., a provider of business communications applications, systems and services, is targeting its new Contact Center Express enhancements at medium-sized businesses.
TOKYO -- Mitsubishi Electric Corporation (TOKYO:6503) (President and CEO: Tamotsu Nomakuchi) announced today the addition of three new types of bank note processing Contact Image Sensors CIS to its preexisting line up. Sales will begin on February 1, 2006 for the European market.
ATLANTA -- Jacada Ltd. (Nasdaq: JCDA), a leader in contact center productivity solutions, today announced that it has entered into an enterprise license agreement with Cox Communications, the third largest communications company in the United States. The agreement includes an enterprise license for Jacada Fusion Agent Portal, a new contact...
AIRPORT CITY, Israel, Aug 24, 2005 CCNMatthews via COMTEX -- NetVision Ltd., one of Israel's leading Internet solutions providers, has deployed solutions from Nortel (NYSE:NT)(TSX:NT) for its new contact centres to deliver accurate, prompt servic AIRPORT CITY, Israel, Aug 24, 2005 CCNMatthews via COMTEX...
SANTA CLARA, Calif., Sep 20, 2005 CCNMatthews via COMTEX -- New Contact Center Solution Taps Expertise Across an Organization 'One Click Away' to Help Improve Customer Satisfaction SANTA CLARA, Calif., Sep 20, 2005 CCNMatthews via COMTEX -- New Contact Center Solution Taps Expertise Across...
Summit Information Systems, a unit of Fiserv, Inc., has rolled out the first phase of its new contact management solution. This critical component known as the Enterprise Relationship Management ERM Suite, has been developed through a strategic collabo Summit Information Systems, a unit of Fiserv, Inc., has rolled out the...
With a record of consistent yearly growth, The Cooper Companies' CooperVision CVI division is forging ahead with a pipeline of innovative new contact lenses. Headlining this surge in product development are the company's latest entries in the cosm With a record of consistent yearly growth,...
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