BNET Industries
Last Fiscal Year Sales:$7.5M
- Private
- US
Dow Jones Description
Newgistics is the premier provider of intelligent returns management solutions for the retail, medical supplies and healthcare, service parts, telecommunications equipment and computing industries. With a team of experts from major retail, supply-chain, logistics and technology companies, Newgistics has combined innovative technology and best practice methodology for returns management to develop Newgistics Intelligent Returns Management sm solutions (IRM). These solutions deliver the greatest convenience for customers while maximizing a company's control of the entire returns process. Newgistics has the most extensive returns management network in the industry with a suite of IRM solutions that span the entire return cycle, including the flagship solution SmartLabel , which features a dynamic barcode integrated with customer data at the point-of-sale; Advanced Returns Notifications sm giving the entire returns process unparalleled end-to-end visibility; optimized transportation through our national returns-dedicated network that lowers the cost of handling returns; customized reporting that impacts inventory management; processing and disposition to help lower operation costs; and, returns related marketing and customer loyalty programs.
Chief Executive Officer
William J. RazzoukNumber of Employees 74
Peer Companies
NAICS Code Administrative Management and General Management Consulting Services: 541611
Recent Events
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Samsung Selects Newgistics SmartLabelR Intelligent Returns ManagementTM IRM Solution for Its S.T.A.R. Recycling Program Samsung...
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Newgistics Simplifies Shipping for Home and Cleaning Supplies Catalog
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Newgistics Simplifies Shipping for Home and Cleaning Supplies Catalog
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Postal Service looks to expand package returns service with major carriers
News & Analysis
Filter by
newgistics inc. and survey - All News and Analysis
Newgistics Survey Finds Consumers Reward Retailers for Convenient Returns Process
The 2007 U.S. holiday shopping season is in full force, but according to the fifth annual consumer returns survey commissioned by Newgistics, Inc. and conducted by Harris Interactive®, it is clear that the retailers that provide a hassle-free returns process will be the ones that win the battle for the...
Reminder to Gift-Givers: One Size Does Not Fit All
Newgistics Survey Reveals Consumers Most Often Return Gifts Because the Item Didn't Fit; 10% Returned Gifts Because They Disliked Gift-Giver AUSTIN, Texas -- Holiday shopping for friends and loved ones is not easy. No matter how much effort you put into being a successful gift-giver, one of your recipients...
Reaping the Returns: Convenient Returns Process Helps Retailers Ensure Customer Loyalty
Newgistics' Fourth Annual Returns Survey Finds Seamless Returns Program Can Increase Sales and Customer Satisfaction among New and Repeat Shoppers AUSTIN, Texas -- With this year's holiday shopping season in full swing, retailers are making every effort to attract consumer spending dollars. According to the fourth annual consumer returns...
Customers Confirm Convenient Returns is Key to Making Shopping from Home a Breeze; Newgistics' Survey Reveals People Will Be Taking Advantage of Ease of Purchasing Online
AUSTIN, Texas -- The seasons are changing, but the high cost of fuel isn't, and that is impacting shoppers. A survey commissioned by Newgistics, Inc. and conducted by Harris InteractiveR shows that nearly 40 percent(1) of U.S. adults plan to stay at home and shop online this fall, up from...
Shopping Trends: Survey Reveals Home as New Summer Destination; Newgistics' Survey Finds Retailers Can Secure Customer Loyalty by Enabling Merchandise Returns from Home
AUSTIN, Texas -- Busy summer schedules and rising fuel prices are impacting consumer behavior, positioning the home as the new hot destination for Summer 2006. A survey commissioned by Newgistics, Inc. and conducted by Harris InteractiveR shows that home shopping is on the rise this summer, with more than a...
Consumers Get Creative When Holiday Gifts Reach Point of No Return; Newgistics Survey Finds Nonrefundable Gifts Most Often Donated to Charity or Re-Gifted to Someone Else
AUSTIN, Texas -- Once all the presents have been unwrapped, many people will be heading back to the mall to exchange those unwanted gifts. If you are one of the unlucky ones who receives a gift from a retailer that does not offer a convenient returns policy, chances are you...
Newgistics' Survival Guide for the Biggest Returns Day of the Year; DOs and DON'Ts to Make It Through December 26: Retail's Manic Monday
AUSTIN, Texas -- Newgistics, Inc., the leader in returns management solutions for retailers, today announced the DOs and DON'Ts for successful post-holiday returns to avoid the hassles of the Manic Monday rush. According to a brand new survey conducted by Harris InteractiveR, commissioned by Newgistics, 74 percent of U.S. adults...
Happy Holiday Returns: Convenient Process Offers Retailers a Competitive Edge; Newgistics' Third Annual Returns Survey Finds Direct Retailers Can Boost Sales and Secure Customer Loyalty With a Well-Executed Returns Program
AUSTIN, Texas -- This holiday season, online sales are expected to reach an all time high, which means retailers need to ensure customers have a convenient shopping experience, from start to finish. A majority of direct shoppers agree that a convenient returns process is a critical factor when deciding where...
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Decision Makers
| Name (plus bio) | Position |
|---|---|
| William J. Razzouk | Chief Executive Officer |
| Melanie Kusin | |
| Joe Phillips | Chief Technology Officer |
| Michael Twomey | Chief Financial Officer |
| David Plemons | Vice President of Business Strategy |
| John McAlpin | Vice President of Operations |
| Jonathan Dampier | Vice President of Marketing and Corporate Strategy |
| Ken Johnson | Vice President of Corporate Strategy |
| Ken Hawk | Managing Director of Arbor Partners |
| Kevin Brown | Director of Marketing |
| Cynthia R. Cohen | |
| Mike Stevens | |
| Richard C. Marcus | |
| Robert E Bernard | |
| Laura Sachar | Director |
| Phil Siegel | Director |
Bill was the former chief operating officer and executive vice president at Federal Express and spent thirteen years at the company. He was integral in building the sales and marketing organizations that transformed Federal Express from a 700 million dollar company to an 11 billion dollar industry giant. He was also the Chairman and CEO of PlanetRx.com, an internet pharmacy that raised more than 170 million dollars in private and public markets and developed the industry standard by which all online pharmacies are evaluated. Bill also served in executive roles at Xerox, ROLM and Philips Electronics. He has served on the Board of Directors for the following NYSE companies: LaQuinta Inns, Cordis, Sanifill and Fritz, Inc. He currently serves on the Board of Directors for Waste Connections, Inc. (symbol: WCN)
| Organization | Position | Status |
|---|---|---|
| Newgistics, Inc. | Chief Executive Officer | Current |
| ReTrans | Board of Directors | Current |
| Waste Connections, Inc. | Board of Directors | Current |
| Newgistics, Inc. | Director | Current |
| Planetrx.Com | Chief Executive Officer | Former |
| Waste Connections, Inc. | Chief Executive Officer | Former |
| AOL LLC | President | Former |
| Storage USA, Inc. | President | Former |
| Federal Express Corporation | Chief Operating Officer | Former |
| AOL LLC | Chief Operating Officer | Former |
| Storage USA, Inc. | Chief Operating Officer | Former |
| FedEx Corporation | chief operating officer | Former |
| Federal Express Corporation | Executive Vice President | Former |
| FedEx Corporation | executive vice president | Former |
| ROLM Corporation | Former | |
| Planetrx.Com | Chairman | Former |
| Cordis Corporation | Director | Former |
| Storage USA, Inc. | Director | Former |
| AOL LLC | Director | Former |
| Planetrx.Com | Director | Former |
| The University of Georgia | Bachelor of Journalism Degree | Former |
Professional Profile Melanie Kusin is a Vice Chairman of Heidrick & Struggles, headquartered in the firm's New York office. She served as Global Managing Partner for the Consumer Practice and was elected to and served on the firm's Global Partnership Council. Melanie's personal search practice focuses on serving clients in the consumer product, fashion, luxury, and retail industries. She has completed CEO searches for publicly traded corporations, privately held companies, private equity firms and financially distressed companies. She also fills Board seats for major public corporations along with advising on succession management. Prior to joining Heidrick & Struggles, Melanie was at Russell Reynolds Associates as Managing Director. There, she headed the global Consumer Sector and co-founded the retail practice. Before she began her career in executive search, Melanie was in account management at Ogilvy & Mather, managing client assignments for global FMCG companies. Education Born and raised in Texarkana, Texas, Melanie earned her undergraduate degree in English literature from Sophie Newcomb College in New Orleans and an MBA in marketing and finance from Tulane Graduate Business School. Additional Information Melanie has provided commentary for television and radio on "the corner office" and boards dealing with succession issues. She also is a regular speaker on retailing trends and leadership for national trade associations and the investment community. Thought Leadership Boardroom Briefing: Crossing the Boardroom Digital Divide
| Organization | Position | Status |
|---|---|---|
| Heidrick & Struggles International, Inc. | Global Managing Partner | Current |
| Newgistics, Inc. | Current | |
| Nemerix Sa | CEO | Former |
| Russell Reynolds Associates Inc. | Managing Director | Former |
| Ogilvy & Mather Worldwide, Inc. | Former | |
| Stanford University | master's degree in business administration | Former |
| University of Michigan | bachelor's of science in electrical engineering | Former |
| Organization | Position | Status |
|---|---|---|
| Newgistics, Inc. | Chief Technology Officer | Current |
| Rite Aid Corporation | Current | |
| Blockbuster, Inc. | Executive Vice President | Former |
| Organization | Position | Status |
|---|---|---|
| Newgistics, Inc. | Chief Financial Officer | Current |
| American Chamber of Commerce | Member | Current |
| Netbotz, Inc. | Chief Financial Officer | Former |
| The Tivoli | Chief Financial Officer | Former |
| American Power Conversion Corporation | chief financial officer | Former |
| The Tivoli | Vice President of Operations | Former |
| International Business Machines Corporation | Former | |
| University of Virginia | J.D | Former |
| Yale University | B.A. | Former |
| Queens College | Former |
David joined Newgistics with more than 25 years of operations and logistics experience in parcel delivery, warehousing, and transportation industries. Most recently, David was Chief Executive Officer and co-founder of Cornerstone Shipping Solutions. David began his career with United Parcel Service, where he was responsible for both facilities and project rollout management. Following his tenure with UPS, David worked for Drop Ship Express and led efforts to increase profitability of core business functions by streamlining operations and reducing labor, transportation, and shipment damage costs for Drop Ship Express and the United States Postal Service. He is currently president of the prestigious Parcel Shippers Association and serves on other boards ranging from non-profits to a seminary.
| Organization | Position | Status |
|---|---|---|
| Parcel Shippers Association | President | Current |
| Newgistics, Inc. | Vice President of Business Strategy | Current |
| Parcel Shippers Association | Chair | Current |
| Drop Ship Express | Former |
| Organization | Position | Status |
|---|---|---|
| Newgistics, Inc. | Vice President of Operations | Current |
| FedEx Corporation | Former | |
| Wachovia Corporation | Former |
| Organization | Position | Status |
|---|---|---|
| Newgistics, Inc. | Vice President of Marketing and Corporate Strategy | Current |
| Organization | Position | Status |
|---|---|---|
| Newgistics, Inc. | Vice President of Corporate Strategy | Current |
| Newgistics, Inc. | Sales Executive | Former |
| International Business Machines Corporation | Former |
| Organization | Position | Status |
|---|---|---|
| Newgistics, Inc. | Managing Director of Arbor Partners | Current |
| Organization | Position | Status |
|---|---|---|
| Newgistics, Inc. | Director of Marketing | Current |
| Organization | Position | Status |
|---|---|---|
| Newgistics, Inc. | Current | |
| The Sports Authority, Inc. | Board of Directors | Current |
| Organization | Position | Status |
|---|---|---|
| Newgistics, Inc. | Current | |
| Pepsi-Cola | Former |
| Organization | Position | Status |
|---|---|---|
| Newgistics, Inc. | Current | |
| Zale Corporation | Chairman | Former |
| Organization | Position | Status |
|---|---|---|
| Newgistics, Inc. | Current | |
| Limited Brands, Inc. | chief executive officer | Former |
| Limited Brands, Inc. | president | Former |
| Brigham Young University | M.B.A. in Communications & Advertising | Former |
| Brigham Young University | M.B.A. in Communications & Advertising | Former |
Laura is an early Internet investor and brings a vast network of relationships. She is the link that brought together the Founders of StarVest Partners, L.P. Laura likes to say: "As an entrepreneur, I enjoy working side-by-side with our portfolio companies to build valuable relationships with potential customers, partners and other resources." She represents StarVest on the Board of Newgistics and MessageOne and A21. She is an Observer of iCrossing and was also an active Observer on the Board of Connected prior to its being acquired by Iron Mountain in 2004. Laura has worked with leading visionary entrepreneurs and investors throughout her 14 years of financial merchant banking and venture capital experience. Beginning in the early 1990's, she identified investments in several high performing digital media companies. Laura was responsible for direct venture capital investments at Gabelli Securities, Inc. In January 1992, she founded Sachar Capital, Ltd., a financial advisory firm specializing in digital media. Laura was the Founding Chairman of the NYNMA Angel Investors Program, a non-profit organization that has reviewed thousands of early-stage investment opportunities since May 1997 to January 2004 where she also served as a Board Member. Laura is among a cadre of former journalists that bring their passion for research and analysis to venture capital investing. She was an Associate Editor at Financial World magazine from 1986 to 1989 and she was a Financial Analyst in corporate finance at Prudential Securities from 1984 to 1986. She holds a BA from Barnard College, Columbia University, and an MBA from Columbia University Graduate School of Business. Following a belief in the importance of community participation, Laura is on the Board of Ballet Hispanico and a former Board Member of the Trail Blazers Camp and former Society of Fellows Advisory Committee Member at the Aspen Institute. She is also a member of the Young Presidents' Organization (YPO) and Co-Chairman of the YPO Gotham Chapter Education Committee. In the early morning she can often be found running in Central Park.
| Organization | Position | Status |
|---|---|---|
| Starvest Partners | Founder | Current |
| A21, Inc. | Co-Chairman and Founder, Starvest, Partners, L.P. | Current |
| A21, Inc. | Board Observer | Current |
| Messageone, Inc. | Director | Current |
| Comparisonmarket, Inc. | Board Observer | Current |
| Newgistics, Inc. | Director | Current |
| Ballet Hispanico | Board of Directors | Current |
| Starvest Partners | Board of Directors | Current |
| Netpreneur | Board of Directors | Current |
| Young Presidents' Organization | Member | Current |
| Starvest Partners | Partner | Former |
| Prudential Financial, Inc. | Financial Analyst | Former |
| Financial World, Inc. | Former | |
| Aspen Institute | Advisory Member | Former |
| Columbia Business School | MBA | Former |
| Columbia University | BA | Former |
| Barnard College, Columbia University | BA | Former |
| Organization | Position | Status |
|---|---|---|
| Austin Ventures | Venture Partner ,Growth Equity | Current |
| Case Interactive Media, Inc. | Partner | Current |
| Case Interactive Media, Inc. | Board of Directors | Current |
| Avron Partners, Inc. | Director | Current |
| Newgistics, Inc. | Director | Current |
| The Boston Consulting Group, Inc. | Vice President, Partner | Former |
| WVR Group | Partner | Former |
| Newgistics, Inc. | Partner | Former |
| ReTrans | Partner | Former |
| The University of Texas | Adjunct Professor | Former |
| The Boston Consulting Group, Inc. | Director | Former |
| University of Chicago | MBA | Former |
| University of Chicago | Degrees | Former |
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