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nextslm.org and service level management

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Service Level Management: Not Just For IT Anymore: Service Level Management SLM is the methodology of ensuring that adequate levels of service are delivered to the clients in accordance with the cost demanded. Historically, SLM has been used in the IT service domain. However, with the emergence of an increasingly customer-centric business world, today, the tenets of SLM...; Tags: Information Technology, Nextslm.org, Service Level Management, Service Management, It Operations, It service Management; White papers 2003-01-01
Understanding Active Service Level Management: In the IT business domain, Service Level Management SLM is the methodology of ensuring that adequate levels of service are delivered to the clients in accordance with the cost demanded. Today, e-business is an integral part of doing business. Most companies across a variety of industries are realizing that e-business...; Tags: Nextslm.org, Service Management, Service Level Management, It Operations, It service Management; White papers 2001-08-01
The Perception And Management Of Service Levels: In the IT business domain, Service Level Management SLM is the methodology of ensuring that adequate levels of service are delivered to the clients in accordance with the cost demanded. Perception plays a key role in determining the customer satisfaction. The paper examines various factors towards measuring service satisfaction. ...; Tags: Nextslm.org, Service Management, Service Level Management, Product Marketing, It Operations, It service Management, Marketing; White papers 2003-01-01
What Is Service Level Management (SLM)?: In the IT business domain, Service Level Management SLM is the methodology of ensuring that adequate levels of service are delivered to the clients in accordance with the cost demanded. Effective SLM ensures higher productivity and enhanced customer loyalty over time. The paper examines issues involved in SLM.; Tags: Nextslm.org, Service Level Management, Service Management, It Operations, It service Management; White papers 2003-01-01
Establishing SLM: Modern day business environment calls for giving greater emphasis to the customer. In such a scenario, organizations have to be perennially responsive and accountable towards their customers. A client, today, wants to know that whether the service paid for is being properly delivered or not. In today's age of information,...; Tags: Nextslm.org, Service Management, Service Level Management, It Operations, It service Management; White papers 2003-01-01