Resources

2 Resources for

ntrglobal

The 10 Worst Practices for Technical Support and How to Overcome Them: Most support professionals have seen published best practices for technical support. But often, your service quality, productivity and financial performance are governed more by worst practices: self-inflicted wounds caused by short-term thinking. This white paper explores 10 of the "worst practices" that are common to customer support operations, including how...; Tags: Practice, NTRglobal, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software; White papers 2009-10-23
Selection Criteria for Remote Support Tools: Though basic remote support technology is available from many sources, including some freeware and shareware options, companies interested in improving both the economics of support and the customer experience should understand the risks involved with lower-end tools, and learn how leveraging a "best-of-breed" product will accelerate operational improvements and customer...; Tags: Freeware, Remote Support, NTRglobal, Remote Administration; White papers 2009-10-23

NTRglobal Joins Other Leaders from Saugatuck Technology, The Bunker, ComplyServe and Oracle to Discuss SaaS Security at SIIA On Demand Europe 2008: "Today's Stricter Regulatory Environments Are Driving the Market for Solutions That Help It Manage Risk, Satisfy Compliance Mandates and Meet Government Initiatives."; Tags: leader, Oracle Corp., software-as-a-service; Research articles 2008-06-11