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- McAfee Launches New Interactive Web-Based Online Support Forum; Introduces New Electronic Commerce Capabilities on Web Site with Opening of The McAfee Store
- SANTA CLARA, Calif.--BUSINESS WIRE--Feb. 26, 1996--McAfee (Nasdaq: MCAF), a leading vendor of network security and management software, today announced that it has launched a new Internet support forum on its Web site, www.mcafee.com. The free service sets a new standard in online support forums by moving beyond static FAQs...
- Research articles 1996-02-26
- HP Wins Award for Best Online Support; Association of Support Professionals Recognizes HP as One of the ''Ten Best Web Support Sites''
- PALO ALTO, Calif. -- HP (NYSE:HPQ) (Nasdaq:HPQ) today announced it has been chosen as one of the "Ten Best Web Support Sites" by the Association of Support Professionals ASP, an international membership organization for customer support managers and professionals. This prestigious award recognizes HP's commitment to excellence in online customer...
- Research articles 2004-06-16
- Macromedia taps Weblogs for marketing.(creates web sites to provide customers with online support)(Brief Article)
- When Macromedia Inc. was putting together a marketing plan for the biggest product launch in its corporate history, it turned to a simple yet red-hot online publishing tool that let its product marketers talk directly to its customers online. When Macromedia Inc. was putting...
- Research articles 2002-06-10
- Power Computing Corporation unveils new website; Site features Mac OS industry's first web-based configurator and virtual storefront, online support and free software
- ROUND ROCK, Texas--BUSINESS WIRE--June 17, 1997--Power Computing Corporation, the fastest-growing direct manufacturer of personal computers, today announced its new website designed to creatively and efficiently help customers in all aspects of their dealings with Power Computing including purchasing systems.
- Research articles 1997-06-17
- ONLINE SUPPORT.(Ammirati and Puris Inc.'s APL Digital reports great success with Iridium SA's Web site)(Business Brief)(Brief Article)
- Now that the service is live and the front-end branding and awareness have been initiated through traditional media placements, Ammirati's interactive group, APL Digital, New York, is gearing up for a serious sales and support effort online. Now that the service is live and...
- Research articles 1998-11-02
- Strategies for Success With Online Customer Support
- The Web presents a tremendous opportunity to provide companies with an effective and efficient online customer support channel. This article is based on Vividence Research Report reveals that, by and large, companies are failing to meet Web site visitors' expectations around customer support. It explains with a hypothetical customer support...
- White papers 2002-10-30
Additional Resources
- Primus and supportindustry.com unveil survey results on trends in e-support and Web self-service
- Primus, a provider of e-service solutions for marketing, sales and support, and supportindustry.com, an online resource for senior-level service and support professionals, announced that they have released survey results on trends in electronic customer support and Web self-service. According to the findings, 65 percent of organizations have seen an increase...
- Research articles 2000-04-01
- Juniper Networks Ranked Among World's Best in Online Support; Company Recognized by Association of Support Professionals for Outstanding Performance and Innovation in Online Service and Support
- SUNNYVALE, Calif. -- Juniper Networks, Inc. (NASDAQ:JNPR) today announced that its Global Customer Support Web site, the Customer Support Center (http://www.juniper.net/customers/support) has been recognized by the Association of Support Professionals ASP as one of the Ten Best Web Support Sites of 2006, a prestigious award showcasing excellence in online service...
- Research articles 2006-05-02
- M2M Expert Wins ASP's ``Ten Best Web Support Sites'' Award for Third Time; Made2Manage Systems Joins Dell, Hewlett-Packard and Microsoft to be Honored for Excellence in Online Service and Support
- INDIANAPOLIS -- Made2Manage Systems Inc., the leading provider of enterprise resource planning ERP software and a broad range of services for manufacturers, today announced that its customer Web site, M2M Expert, has been named one of the "Ten Best Web Support Sites" of 2006 by the Association of Support Professionals...
- Research articles 2006-05-03
- DigitalPersona Extends Support for Web-Based Applications
- Wireless News 12-16-2007 DigitalPersona Extends Support for Web-Based Applications WIRELESS NEWS-December 16, 2007-DigitalPersona Extends Support for Web-Based Applications C2007 10Meters - http:// www.10meters.com DigitalPersona, a provider fingerprint authentication solutions for enterprise networks and commercial applications, announced...
- Research articles 2007-12-16
- DigitalPersona Boslters Support for Web-Based Applications
- Wireless News 12-31-2007 DigitalPersona Boslters Support for Web-Based Applications WIRELESS NEWS-December 31, 2007-DigitalPersona Boslters Support for Web-Based Applications C2007 10Meters - http:// www.10meters.com DigitalPersona, a provider fingerprint authentication solutions for enterprise networks and commercial applications, has...
- Research articles 2007-12-31
- MHN and U.S. Department of State Enhance Support Services to Employees and Families During Unaccompanied Tours of Service; Web Portal, Online Training and Call Center Designed to Improve Well-Being of Employees and Family Members
- POINT RICHMOND, Calif. -- Behavioral health care provider Managed Health Network MHN and the U.S. Department of State today announced a pilot program to enhance access to support services for Department of State employees and their families during unaccompanied tours of service. Starting August 1, 2006, MHN will offer a...
- Research articles 2006-07-24
- Aspect Communications' web interaction makes online service and support easier for consumers and more efficient for businesses; Latest version of software allows service representatives to conduct multiple chat sessions simultaneously.
- M2 PRESSWIRE-18 December 2001-Aspect Communications: Aspect Communications' web interaction makes online service and support easier for consumers and more efficient for businesses; Latest version of software allows service representatives to conduct multiple chat sessions simultaneously C1994-2001 M2 COMMUNICATIONS LTD ...
- Research articles 2001-12-18
- Kids' privacy act stings Web sites;New guidelines limit sharing of data with others.(Children's Online Privacy and Protection Act )(Brief Article)
- One month since the Federal Trade Commission-backed Children's Online Privacy and Protection Act went into effect, e-commerce support of child privacy has rocketed from platitude into practice. As little as a year ago, government studies found that One month since the Federal Trade Commission-backed...
- Research articles 2000-05-15
- Citrix Online Launches Suite of Industry-Leading Remote Access, Support and Collaboration Services in Australia and New Zealand
- SANTA BARBARA, Calif. -- Citrix Online, the leading provider of Web-based access, support, and collaboration services, has officially launched its suite of products in Australia and New Zealand. Targeting individuals, SMBs and large organizations, Citrix Online will be working directly and through channel partners to build its presence in the...
- Research articles 2004-12-08
- Yahoo! Launches New $9.95 Per Year Domain Product; Significant Upgrades to Domain, E-mail and Web Hosting Services to Enhance Ease-of-Use, Storage and Customer Support
- SUNNYVALE, Calif. -- Yahoo! Inc. (Nasdaq:YHOO), a leading global Internet company, today announced a new domain product (http://domains.yahoo.com), which is designed to make it easier for individuals and small businesses to establish their online presence for $9.95 per year. Additionally, Yahoo! has significantly enhanced its current e-mail and web hosting...
- Research articles 2004-08-17
- Marketbright Announces Integration With Adobe Dreamweaver CS3 and Contribute CS3
- Marketbright ( http://www.marketbright.com/tmm/?6241 ), the only on-demand integrated online marketing and web content management platform, today announced at the Adobe® MAX Conference native support for Adobe's industry-leading web site design and development tools and content management solution. Now from within Marketbright's Marketing Automation and Web site Management offerings, users...
- Research articles 2007-10-02
- Prentice Hall unveils curriculum resource. (EduNet: Internet Web online content and services).
- Prentice Hall's PH SuccessNet is a new advanced curriculum companion Web site for Prentice Hall programs that incorporates digital textbook content, built-in teacher support and customized student resources expressly for middle and high school grades. The site is available at www.phsuccessnet.com. The Web...
- Research articles 2002-06-01
- Fidelity Investments Chooses Ask Jeeves for E-Support and E-Commerce; Premier Financial Services Company Turns to Ask Jeeves to Help Investors Find Answers Online
- Business Editors/High-Tech Writers EMERYVILLE, Calif.--BUSINESS WIRE--Jan. 18, 2000 Ask JeevesR, Inc. (Nasdaq:ASKJ), a leading provider of question answering services for consumers and companies on the Web, today announced that Fidelity InvestmentsR, a premier online broker and the nation's largest mutual fund company, will deploy Ask Jeeves Corporate Service...
- Research articles 2000-01-18
- 3Tera Adds Application Monitoring and Multi-CPU Scalability to AppLogic Utility Computing Platform for SaaS and Web 2.0 Customers
- ALISO VIEJO, Calif. -- 3Tera, Inc., the innovator of grid computing and utility computing services for online applications, announced today availability of release 2.0 of their award-winning AppLogic grid operating system--which adds comprehensive application monitoring and support for multiple CPUs per appliance. Release 2.0 presents SaaS and Web 2.0 providers...
- Research articles 2007-05-24
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