Harnessing customer feedback to improve your products and services can translate into a real competitive advantage. That's why a growing number of companies are deploying online support communities. Indeed, a well designed and properly moderated online support community delivers a number of key business benefits, including the ability to: ...
The Web presents a tremendous opportunity to provide companies with an effective and efficient online customer support channel. This article is based on Vividence Research Report reveals that, by and large, companies are failing to meet Web site visitors’ expectations around customer support. It explains with a hypothetical customer support...
Newegg.com, the second-largeste-tailer in the U.S., prides itself on the wealth of product andinformation it offers, great customer service and a loyal customerfollowing. This June, the company reached the benchmark of one millioncustomer product reviews. To commemorate the achievement the popular onlineretailer announced a surprise giveaway of more than $13,000...
TurnHere, Inc ., the leading online video platform, today announcedit is a Gold Sponsor of Inman News' 2008 Real Estate Connect conference, held from July 23 through 25at the Palace Hotel in San Francisco. Now in its 12th year, Real Estate Connect isthe premier networking, information...
Agilix Labs, Inc. announced the extension of learning solutions to unserved andunderserved markets with the introduction of its GoCourse Schoolmateproduct, a self-contained client-server learning system thatsupports education initiatives in situations and environments with limitedor non-existent Internet connectivity. "This represents an extension of our GoCourse platform to...
EL SEGUNDO, Calif. -- OGPlanet, an innovative provider of multiplayer online games, today announced it has received funding from a leading venture capital firm, DFJ Athena. This funding supports its continued growth and the company is expected to reach profitability shortly. OGPlanet licenses online games from Korea and...
New branch office will serve as local resource and provide customer service to online investors THOUSAND OAKS, Calif. -- Scottrade, a leading branch-supported online investment firm, announces the opening of a branch office in Thousand Oaks, Calif. The branch, located at 1610 E. Thousand Oaks Blvd. at Oak...
Home News IN BRIEF *Labour will not hold a spring conference next year as it struggles to get its finances under control. The party, thought to be more than 20m in debt, has scrapped the event and will stage "online activities" instead. The move will fuel speculation...
PHILADELPHIA -- CIGNA, the health service company, launched its new national marketing campaign today with advertisements in the Wall Street Journal. Supported by Doremus, the global communications network, the campaign will be the largest in CIGNA's history, and recognizes that while the current health care system is not perfect, CIGNA...
Customer Support Web Portal Provides Global Users with Single Point of Entry to Enhanced Support Services and Collaborative Innovation Platform CHICAGO -- BigMachines, Inc., the global leader in on-demand sales configuration and proposal software, announced that the company has expanded its Customer Support program to include a new...
- Three-Tiered Support Provides Flexibility for Small and Large Companies - SALT LAKE CITY -- Allegiance, Inc., a premier provider of Enterprise Feedback Management EFM solutions, today introduced a comprehensive, three-tiered customer support program that allows customers to choose the support level that suits their needs. The new...
Omniture, Inc. (NASDAQ: OMTR), a leading providerof online business optimization software, today announced that the companyhas been named for the fourth consecutive time as a Web analytics leader by JupiterResearch . TheJupiterResearch " Web Analytics Buyer's Guide ," issued this week, evaluated vendorson their strength of product...
ATLANTA -- Jacada Ltd. (Nasdaq: JCDA), a leading provider of unified desktop and process optimization solutions for customer service operations, today announced that it has entered into a material agreement with a new customer, a global retailer headquartered in the United States. Revenue from the contract will be recognized across...
Combined Company Will Empower Game Publishers With Complete Micro Transaction and Global Payment System SANTA CLARA, Calif. -- Silicon Valley based PlaySpan Inc. (www.playspan.com) has acquired PayByCash (www.paybycash.com) the leading alternative payment system for online games, virtual worlds and social networks. Together PlaySpan and PayByCash create one of...
World's Largest Breast Cancer Organization Standardizes on Convio's Online Communication, Fundraising, Advocacy Suite, Content Management System and New Constituent Relationship Management Offering to Improve Efficiency and Effectiveness AUSTIN, Texas -- Susan G. Komen for the Cure[R], the global leader in the breast cancer movement, and Convio, a leading...
New Technology Tool Eases the Search for SAP Consultants CHICAGO -- The Americas' SAP Users' Group ASUG, the world's largest customer-run community of SAP professionals, announced today that it launched ASUG EDGE, a searchable online directory of consulting firms and individual consultants offering services in support of SAP[R]...
LOS ANGELES -- Gorilla Nation (www.gorillanation.com), the world's largest online ad rep firm, announced today that it has been selected to exclusively represent the online ad inventory for Crushspot.com (www.crushspot.com), the leading African-American dating site, which will become part of the GNMulticultural aggregated vertical market. CrushSpot delivers nearly...
ATLANTA -- William Mills Agency, a leading technology and financial industry public relations provider, announced today that it has been selected as the strategic public relations agency of record for Atlanta-based WeTheCitizens[TM], creator of the Wildfire Social Mobilization Platform. Founded in 2005, WeTheCitizens' recently-launched Wildfire platform drives real-world...
Benchmarking the Impact of Web 2.0 on Workforce Productivity and Customer Relations BURLINGTON, Mass. -- Mzinga (http://www.mzinga.com/pr/), the leader in business social media and learning solutions for the workplace, marketplace, and extended enterprise, today announced its sponsorship of two key Aberdeen Group benchmark reports, "Workforce Collaboration and Web...
Spraychel, the I Can't Believe It's Not Butter!R Spray, Rallies More Than 240,000 Online Supporters in Her Bid for Fridge President ENGLEWOOD CLIFFS, N.J. -- Despite the greasy, underhanded tactics used by the Butter Party to win over voters, the "Spraychel for President" team announced today that voters'...
Articles 2008-07-15
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