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	<title><![CDATA[online support Resources | BNET]]></title>
	<link><![CDATA[http://resources.bnet.com/topic/online+support.html]]></link>
	<description><![CDATA[White papers, case studies, business articles, and blog posts relating to online support]]></description>
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		<title><![CDATA[Vignette Enables Online Support for RWD uPerform Customers]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2008_Jan_28/ai_n24231715]]></link>
		<description><![CDATA[AUSTIN, Texas -- Vignette (NASDAQ:VIGN), a leading provider of Next-Generation Web solutions, today announced Vignette Collaboration is playing a significant role in helping customers of RWD Technologies, LLC create a more effective and efficient workplace and drive faster adoption and time to value for large software implementations.]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 28 Jan 2008 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/online+support.html"><![CDATA[online support]]></category>
		<category domain="http://resources.bnet.com/topic/vignette+corp..html"><![CDATA[Vignette Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">VIGN</category>
		<category domain="tickers">VIGN</category>
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	<item>
		<title><![CDATA[Aspen Technology Wins Award for Best Online Support]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2007_May_14/ai_n19095885]]></link>
		<description><![CDATA[Receives SSPA's STAR Award for Excellence in Self-Service Capabilities]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 14 May 2007 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/aspen+technology+inc..html"><![CDATA[Aspen Technology Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/online+support.html"><![CDATA[online support]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">AZPN</category>
		<category domain="tickers">AZPN</category>
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	<item>
		<title><![CDATA[Three HP Websites Ranked Among World's Best for Online Support]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2007_April_30/ai_n19040911]]></link>
		<description><![CDATA[PALO ALTO, Calif. -- HP (NYSE:HPQ) today announced that three of its consumer and enterprise customer support websites have been named among the best worldwide by two prominent support industry associations.]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 30 Apr 2007 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/hewlett-packard+co..html"><![CDATA[Hewlett-Packard Co.]]></category>
		<category domain="http://resources.bnet.com/topic/online+support.html"><![CDATA[online support]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">HPQ</category>
		<category domain="tickers">HPQ</category>
	</item>
	<item>
		<title><![CDATA[Philips Lifeline Launches CaregivingBlog.com to Provide Online Support and Information Resources for Families and Caregivers]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2006_Oct_24/ai_n27030993]]></link>
		<description><![CDATA[FRAMINGHAM, Mass. -- Royal Philips (NYSE:PHG) (AEX:PHI) today announced the launch of CaregivingBlog.com, an online resource to aid in the eldercare issues currently facing one in four American families. With 80 percent of all eldercare provided by family and friends, this online resource will provide useful information and a sense...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 24 Oct 2006 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/online+support.html"><![CDATA[online support]]></category>
		<category domain="http://resources.bnet.com/topic/philips+electronics+n.v..html"><![CDATA[Philips Electronics N.V.]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">PHG</category>
		<category domain="tickers">PHG</category>
	</item>
	<item>
		<title><![CDATA[Juniper Networks Ranked Among World's Best in Online Support; Company Recognized by Association of Support Professionals for Outstanding Performance and Innovation in Online Service and Support]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2006_May_2/ai_n26845734]]></link>
		<description><![CDATA[SUNNYVALE, Calif. -- Juniper Networks, Inc. (NASDAQ:JNPR) today announced that its Global Customer Support Web site, the Customer Support Center (http://www.juniper.net/customers/support) has been recognized by the Association of Support Professionals ASP as one of the Ten Best Web Support Sites of 2006, a prestigious award showcasing excellence in online service...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 02 May 2006 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/juniper+networks+inc..html"><![CDATA[Juniper Networks Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/online+support.html"><![CDATA[online support]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">JNPR</category>
		<category domain="tickers">JNPR</category>
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	<item>
		<title><![CDATA[HP Ranked Among World's Ten Best for Online Support]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2006_Feb_3/ai_n26747893]]></link>
		<description><![CDATA[PALO ALTO, Calif. -- HP (NYSE:HPQ) (Nasdaq:HPQ) today announced that its consumer and enterprise support websites have been named two of the 10 best worldwide by two prominent industry associations focused on customer support.]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Fri, 03 Feb 2006 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/hewlett-packard+co..html"><![CDATA[Hewlett-Packard Co.]]></category>
		<category domain="http://resources.bnet.com/topic/online+support.html"><![CDATA[online support]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">HPQ</category>
		<category domain="tickers">HPQ</category>
	</item>
	<item>
		<title><![CDATA[Mentor Graphics Leads EDA Industry with Excellence in Customer Support through Worldwide SCP Certification, Enhanced Online Support and Improved Performance]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2004_Dec_22/ai_n8580831]]></link>
		<description><![CDATA[WILSONVILLE, Ore. -- Mentor Graphics Corporation (Nasdaq:MENT) today announced its Customer Support Division has been certified for the sixth consecutive year under the prestigious Support Center Practices SCP Certification program. In 1999, Mentor Graphics became the first electronic design automation EDA company to earn SCP Certification. This year it extended...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 22 Dec 2004 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/mentor+graphics+corp..html"><![CDATA[Mentor Graphics Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/online+support.html"><![CDATA[online support]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MENT</category>
		<category domain="tickers">MENT</category>
	</item>
	<item>
		<title><![CDATA[Netopia Raises the Bar for Online Support Solutions; eCare 4.0 is Far More Customizable, Includes Better Reporting Than Other Web-Based Support Solutions]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2004_August_16/ai_n6162134]]></link>
		<description><![CDATA[EMERYVILLE, Calif. -- Netopia Inc. (NASDAQ:NTPA), a market leader in broadband and Wi-Fi products and services, today announced the latest version of its eCare virtual support solution for service providers and enterprises. Netopia completely redesigned the underlying software in this Web-based support solution to improve reporting, first-call problem resolution, interface...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 16 Aug 2004 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/netopia+inc..html"><![CDATA[Netopia Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/online+support.html"><![CDATA[online support]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">NTPA</category>
		<category domain="tickers">NTPA</category>
	</item>
	<item>
		<title><![CDATA[SpeakEasy: Online Support for Oral Presentation Skills.(Education)]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb6644/is_200408/ai_n26557435]]></link>
		<description><![CDATA[SpeakEasy: Online Support for Oral Presentation Skills    SpeakEasy: Online Support for Oral Presentation Skills  ]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Sun, 01 Aug 2004 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/online+support.html"><![CDATA[online support]]></category>
		<category domain="http://resources.bnet.com/topic/speakeasy.html"><![CDATA[Speakeasy]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[HP Wins Award for Best Online Support; Association of Support Professionals Recognizes HP as One of the ''Ten Best Web Support Sites'']]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2004_June_16/ai_n6071489]]></link>
		<description><![CDATA[PALO ALTO, Calif. -- HP (NYSE:HPQ) (Nasdaq:HPQ) today announced it has been chosen as one of the "Ten Best Web Support Sites" by the Association of Support Professionals ASP, an international membership organization for customer support managers and professionals. This prestigious award recognizes HP's commitment to excellence in online customer...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 16 Jun 2004 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/hewlett-packard+co..html"><![CDATA[Hewlett-Packard Co.]]></category>
		<category domain="http://resources.bnet.com/topic/online+support.html"><![CDATA[online support]]></category>
		<category domain="http://resources.bnet.com/topic/web.html"><![CDATA[Web]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">HPQ</category>
		<category domain="tickers">HPQ</category>
	</item>
	<item>
		<title><![CDATA[Netopia Accelerates Online Support Savings with eCare 3.0; New Features Enable Faster Call Resolution and Increased Customer Satisfaction]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2003_Feb_18/ai_97759465]]></link>
		<description><![CDATA[Business Editors/High-Tech Writers]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 18 Feb 2003 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/customer+satisfaction.html"><![CDATA[customer satisfaction]]></category>
		<category domain="http://resources.bnet.com/topic/netopia+inc..html"><![CDATA[Netopia Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/online+support.html"><![CDATA[online support]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">NTPA</category>
		<category domain="tickers">NTPA</category>
	</item>
	<item>
		<title><![CDATA[Strategies for Success With Online Customer Support]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=61870]]></link>
		<description><![CDATA[The Web presents a tremendous opportunity to provide companies with an effective and efficient online customer support channel. This article is based on Vividence Research Report reveals that, by and large, companies are failing to meet Web site visitors' expectations around customer support. It explains with a hypothetical customer support...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 30 Oct 2002 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/web.html"><![CDATA[Web]]></category>
		<category domain="http://resources.bnet.com/topic/online+support.html"><![CDATA[Online Support]]></category>
		<category domain="http://resources.bnet.com/topic/customer.html"><![CDATA[Customer]]></category>
	</item>
	<item>
		<title><![CDATA[Charter taps SupportSoft for online customer aid. (Spotlight).(Charter Communications to use SupportSoft customer service software)(Brief Article)]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb4895/is_200209/ai_n17965862]]></link>
		<description><![CDATA[Charter Communications Inc. has tapped SupportSoft Inc. to provide  its current and prospective cable-modem subscribers with online support  assistance.      Charter Communications Inc. has tapped SupportSoft Inc. to provide  its current and prospective cable-modem subscribers with online support  assistance.  ]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 09 Sep 2002 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/charter+communications+inc..html"><![CDATA[Charter Communications Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/customer+service.html"><![CDATA[customer service]]></category>
		<category domain="http://resources.bnet.com/topic/online+support.html"><![CDATA[online support]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">CHTR</category>
		<category domain="tickers">CHTR</category>
	</item>
	<item>
		<title><![CDATA[Toshiba Uses WexTech AnswerWorks to Power Ask IRIS Online Support Site; AnswerWorks to Provide Cross-Lingual, Cross-Knowledge-Base, Natural-Language Help]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2002_Sept_4/ai_91028021]]></link>
		<description><![CDATA[Business Editors & High-Tech Writers]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 04 Sep 2002 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/online+support.html"><![CDATA[online support]]></category>
		<category domain="http://resources.bnet.com/topic/toshiba+corp..html"><![CDATA[Toshiba Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">TOSBF</category>
		<category domain="tickers">TOSBF</category>
	</item>
	<item>
		<title><![CDATA[Synopsys Speeds Resolution of Customer Support Problems With Real-Time Online Support; Synopsys' ViewConnect Extends Comprehensive SolvNet Online Support Services]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2002_July_24/ai_89485842]]></link>
		<description><![CDATA[Business Editors/High-Tech Writers]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 24 Jul 2002 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/online+support.html"><![CDATA[online support]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[Macromedia taps Weblogs for marketing.(creates web sites to provide customers with online support)(Brief Article)]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb6517/is_200206/ai_n25865044]]></link>
		<description><![CDATA[When Macromedia Inc. was putting together a marketing plan for the  biggest product launch in its corporate history, it turned to a simple  yet red-hot online publishing tool that let its product marketers talk  directly to its customers online.    When Macromedia Inc. was putting...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 10 Jun 2002 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/blog.html"><![CDATA[blog]]></category>
		<category domain="http://resources.bnet.com/topic/macromedia+inc..html"><![CDATA[Macromedia Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[marketing]]></category>
		<category domain="http://resources.bnet.com/topic/online+support.html"><![CDATA[online support]]></category>
		<category domain="http://resources.bnet.com/topic/web.html"><![CDATA[Web]]></category>
		<category domain="http://resources.bnet.com/topic/web+site.html"><![CDATA[Web site]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[Wind River Launches Upgrade to WindSurf, Its Online Support Service For Customers and Partners; Expanded Support Includes 24x7 Access and Peer-to-Peer Support.]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5559/is_200201/ai_n22624719]]></link>
		<description><![CDATA[ALAMEDA, CALIFORNIA, JANUARY 23, 2002    ALAMEDA, CALIFORNIA, JANUARY 23, 2002  ]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 23 Jan 2002 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/microsoft+access.html"><![CDATA[Microsoft Access]]></category>
		<category domain="http://resources.bnet.com/topic/online+support.html"><![CDATA[online support]]></category>
		<category domain="http://resources.bnet.com/topic/p2p.html"><![CDATA[P2P]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[Wind River Launches Upgrade to WindSurf, Its Online Support Service For Customers and Partners; Expanded Support Includes 24x7 Access and Peer-to-Peer Support]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2002_Jan_23/ai_82058920]]></link>
		<description><![CDATA[Business Editors/High-Tech Writers]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 23 Jan 2002 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/microsoft+access.html"><![CDATA[Microsoft Access]]></category>
		<category domain="http://resources.bnet.com/topic/online+support.html"><![CDATA[online support]]></category>
		<category domain="http://resources.bnet.com/topic/p2p.html"><![CDATA[P2P]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[Express Response 5.4 by Island Data Improves Companies' Online Support Interaction Experience]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2001_March_21/ai_71952629]]></link>
		<description><![CDATA[Business Editors]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 21 Mar 2001 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/online+support.html"><![CDATA[online support]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[HEAT Division Announces `PowerDesk' With Online Support by Ask Jeeves; Easy-to-Use Software has Help Desk Up and Running in Hours; Makes Tech's Job Easier]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2000_Nov_13/ai_66880696]]></link>
		<description><![CDATA[Business Editors & High Tech Writers]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 13 Nov 2000 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/ask+jeeves+inc..html"><![CDATA[Ask Jeeves Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/help+desk.html"><![CDATA[help desk]]></category>
		<category domain="http://resources.bnet.com/topic/job.html"><![CDATA[job]]></category>
		<category domain="http://resources.bnet.com/topic/online+support.html"><![CDATA[online support]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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