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• A Service Approach to the Customer Experience

  BNET - 2005-11-01

  A service layer that oversees and bridges separate but related knowledge management systems is a cost-effective way to maximize the benefit of each component system. It also can vastly improve the experience of customers accessing information from either systems or agents. This paper outlines a business process management model that...

  Tags: Customer Experience, Thomson Corp., Knowledge Management, Operational Planning, Business Process Automation, Real Estate, Strategy, Enterprise Software, Software, Business Operations, It Operations, Management

• Business Process Management: New Leadership in Process Execution

  BNET - 2005-06-21

  Differentiation and the ability to execute better than competitors are keys to building and maintaining a competitive advantage in the marketplace. Many firms are focusing their budgets on technology, giving their employees best-of-breed systems for managing and analyzing data to improve service or product offerings to their clients. This paper...

  Tags: Business Process, Leadership, BPM, Thomson Corp., Automation, Operational Planning, Business Process Automation, Strategy, Business Operations, It Operations, Management

• How to Keep Retirees' Savings in the Bank

  BNET - 2005-01-28

  America's boomers are heading into the longest retirement in history. One trend that should give bankers sleepless nights: When people have a chance to roll over their 401k plans, more than 70% do so to someone new in a transfer of assets that is approaching $200 billion a year. And...

  Tags: Asset, Bank, Thomson Corp., Asset Management, Financial Services, Operational Planning, Business Operations

• The Road to ERP Optimization

  BNET - 2004-12-01

  This is the first in a two-part series about the challenges governments face in attempting to achieve measurable process improvements through ERP technology. Although ERP is routinely heralded as the golden egg of business process improvement, governments should be wary of the snares that can transform this golden egg into...

  Tags: Business Process, Optimization, ERP, Thomson Corp., Enterprise Resource Planning (ERP), Government, Operational Planning, Enterprise Software, Software, Business Operations

• Rescuing Pension Rescue Plans: Dealing With the IRD Problem Is More Difficult, But Still Workable

  BNET - 2004-08-01

  The December 2003 California CPA article on the hidden tax traps of Income in Respect of Decedent IRD noted that the IRS clobbers certain types of assets, such as qualified retirement plans and IRAs at death. For clients in the maximum income tax and estate tax brackets, the asset erosion...

  Tags: Asset, Thomson Corp., Pension, Taxes, Free Trade, Asset Management, Payroll Solutions, Financial Planning, Finance, Operational Planning, Business Operations

• Questionnaire Quest

  BNET - 2004-07-01

  From the executive summary: 'Researches indicate that answers to questionnaires aimed at determining client risk tolerance can prove to be misleading at times. As a result, financial planners must re-consider their reliance on questionnaires when allocating assets. Typical questionnaires may be less efficient in helping advisers to decide on the...

  Tags: Tolerance, Client, Thomson Corp., Asset Management, Investment, Operational Planning, Business Operations, Finance

• Maximizing the Value of Enterprise Information

  BNET - 2004-03-01

  The Holy Grail of knowledge management is that all individuals and communities of interest can gain instantaneous access to highly relevant information, whenever and wherever needed, to make better decisions, reduce risk, eliminate redundancy, improve efficiency, save time, improve financial results and improve security. Ironically, ceaseless efforts to develop new...

  Tags: Thomson Corp., Sales Force Automation (SFA), EAI, Supply Chain Management (SCM), Content Management, Knowledge Management, Enterprise Software, Operational Planning, Document Management, Customer Relationship Management (CRM), Groupware, Software, Middleware, Business Operations, Finance, Managerial Accounting

• Maximize Business Performance: Project Kickoff: Look Internally First

  BNET - 2004-02-01

  The goal of Business Process Management BPM is to enable the identification of revenue opportunities and cost savings in an organization. The BPM tool helps in boosting ownership of results and moves the company to real-time footing. The focus should be to maximize business performance by endorsing the strategic goals...

  Tags: Business Process, Business Performance, Performance, BPM, Thomson Corp., Operational Planning, Business Process Automation, Strategy, Enterprise Software, Business Operations, It Operations, Management, Software

• Business Continuity For IT Managers

  BNET - 2004-01-01

  In the contemporary business world, Information Technology IT assets and business processes go hand-in-hand. However, special attention must be given to the associated networks that are vulnerable to technical risks. There is a need to devise continuity controls to check the risks accordingly. The paper deals with techniques required for...

  Tags: Risk, Continuity, IT Manager, Thomson Corp., Business Continuity, Strategy, Operational Planning, Productivity, Security, Management, Business Operations

• Maximize Business Performance: Getting Started: The BPM Project Life Cycle

  BNET - 2004-01-01

  Successful Business Process Management BPM is heavily reliant on user acceptance and utilization, not only for data entry, but also for ongoing performance analysis. The effective utilization of BPM tool enables people to exploit opportunities, respond to problems erupting in an organization, and improve profitability. The paper explains how the...

  Tags: Performance, BPM, Thomson Corp., Successful Business Process Management, Operational Planning, Business Process Automation, Strategy, Enterprise Software, Business Operations, It Operations, Management, Software