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- The Right Way to Manage Unprofitable Customers
- Some of your customers aren't paying their bills. Others are so high-maintenance that the cost of serving them is eroding your profits. What to do? For many companies, the answer is simple: Show them the door....
- Articles 2008-07-01
Additional Resources
- The Balanced Scorecard as a Communication Protocol for Managing Across Intra-Organizational Borders Track: Operations Strategy
- The balanced scorecard is commonly associated with the area of performance measurement. However the scorecard framework, and the processes associated with scorecard design are more fundamentally concerned with communication and articulation of strategy at operational levels. This role for the balanced scorecard, specifically the use of the scorecard to communicate...
- White papers 2003-10-23
- Operations Strategy For Competitive Advantage
- The external environment of an organization is marked by competition between rival firms. The firm, which succeeds in delivering enhanced value to the customer, is said to have gained competitive advantage over other competing firms. The operations strategy of the organization must be suitably molded towards gaining the competitive advantage....
- Presentations 2003-01-01
- Home Depot alters Expo mix to reach more mass-like demographic - Larger operations strategy targets new demographics - Brief Article
- ATLANTA -- Even after a decade, Expo Design Center continues to tweak its format, this time adding lower-priced items and new categories such as kitchen appliances and cookware. The changes are part of a larger operations strategy within the division to drop its target demographic from $75,000 to $50,000 in...
- Research articles 2002-01-21
- iMotors Announces New Director of Operations Strategy; Company Continues to Line Up Top Tier Management Team to Drive National Expansion
- Automotive Writers SAN FRANCISCO--AutomotiveWire--Feb. 24, 2000 iMotors.com, the first and only used car etailer, announced today that Jim O'Brien has been named Director of Operations Strategy for the San Francisco-based company. O'Brien comes to iMotors after working with such companies as J.D. Power &...
- Research articles 2000-02-24
- Charles Prince, CEO, Citigroup and Todd Thomson, EVP Finance, Operations & Strategy and CFO, Citigroup to Present at the Merrill Lynch Banking & Financial Services Investor Conference
- NEW YORK -- Charles Prince, Chief Executive Officer, Citigroup, Inc. and Todd Thomson, Executive Vice President Finance, Operations & Strategy, and Chief Financial Officer, Citigroup, Inc. will present at the Merrill Lynch Banking & Financial Services Investor Conference in New York City on Monday, November 15, 2004, at 8:30 AM...
- Research articles 2004-10-06
- LMKI Appoints Leonard Kajimoto Vice President Operations
- LMKI, Inc. (OTCBB: LMKI), a single source provider of communications solutions, today announced the appointment of Leonard Len Kajimoto to the newly created position of Vice President, Operations. Kajimoto will direct LMKI's internal operations strategy as the Company expands its presence in the communications market.Kajimoto brings to LMKI more than...
- Research articles 1970-01-01
- LMKI Appoints Leonard Kajimoto Vice President Operations
- Business & High Tech Editors IRVINE, Calif.--BUSINESS WIRE--July 18, 2000 LMKI, Inc. (OTCBB: LMKI), a single-source provider of communications solutions, today announced the appointment of Leonard Len Kajimoto to the newly created position of Vice President, Operations. Mr. Kajimoto will direct LMKI's internal operations strategy as the Company...
- Research articles 2000-07-18
- Aligning Compensation Strategy
- In recent years, the necessity for organizations to control labor costs, while at the same time increasing productivity and enhancing quality and customer service, has never been more urgent. The present competitive environment requires new strategies toward employee compensation, new management and employee practices, and new methods of educating employees...
- White papers 2003-01-01
- Executing Strategy with the Balanced Scorecard
- The originators of the Balanced Scorecard approach to management are at it again with a new book that urges executives to make strategy a continuing process that is embedded deeply throughout the organization. The Execution Premium: Linking Strategy to Operations for Competitive Advantage by Harvard Business School...
- Blog posts 2008-08-14
- The Secrets to Successful Strategy Execution
- A brilliant strategy may put you on the competitive map. But only solid execution keeps you there. Unfortunately, most companies struggle with implementation. That's because they overrely on structural changes, such as reorganization, to execute their...
- Articles 2008-07-18
- The Forgotten Strategy
- The Idea in Brief Multinationals' global operations consistently underperform their domestic operations. Why? These companies' strategies focus mostly on similarities across their markets: whenever possible, global companies standardize their business models to achieve economies of scale. They...
- Articles 2007-11-02
- Supply Chain Strategy: The Importance Of Aligning Your Strategies
- Chances are you've heard the term supply chain strategy. Used informally, it is often confused with supply chain management, where supply chain operations controlled to reduce costs. There's some truth to this definition, but supply chain strategy really is broader; it defines how the supply chain should operate in order...
- White papers 2005-06-15
- Executing Strategy with the Balanced Scorecard
- Executing Strategy with the Balanced ScorecardRE: Executing Strategy with the Balanced ScorecardI consider adapting business to Balanced Scorecard itself is a strategy and the four quadrants for defining objectives is a sure way to paln and align organization using appropriate business systemRE: Executing Strategy with the Balanced ScorecardQuite often a...
- Discussion threads 2008-08-14
- DTN News: Obama And The U.S. Strategy Of Buying Time
- DTN News: Obama And The U.S. Strategy Of Buying Time *Source: By George Friedman STRATFOR NSI News Source Info KOTTAKKAL, Kerala, India - November 3, 2009: Making sense of U.S. President Barack Obama's strategy at this moment is difficult. Not only is it a work in...
- News items 2009-11-04
- The Chief Strategy Officer
- The Idea in Brief Even the most compelling strategy is useless if it isn't implemented. But in many companies, no one's driving execution. CEOs, grappling with the complexity of doing business in a global economy, are too...
- Articles 2007-11-07
- ESPN STAR Sports has promoted Mike Kerr to director for sales operations and strategy based in Singapore.(... who's who and who's new)(Brief Article)
- ESPN STAR Sports has promoted Mike Kerr to director for sales operations and strategy based in Singapore. ... ESPN STAR Sports has promoted Mike Kerr to director for sales operations and strategy based in Singapore. Kerr was previously ESPN STAR Sports' senior manager of...
- Research articles 2003-12-01
- How chief strategy officers think about their role: A roundtable
- Chief strategy officers from several high-profile companies discuss the complexities and challenges of the role. As companies struggle to meet the challenges of today's complex business environment by developing short- and long-term strategic visions, the role of chief strategy officer CSO has become increasingly prominent....
- Articles 2008-10-23
- Organizational Layers
- Strategy of an organization is the roadmap towards attainment of its long term goals and objectives. Organizational strategy consists of planning, organizing, execution, and control activities. The three organizational layers are strategy, tactics, and operations. Strategy comprises of setting competitive goals. Tactics is planning the direction to achieve the strategic...
- Presentations 2003-01-01
- Exec details CIGNA's pan-European strategy.
- Exec Details CIGNA's Pan-European Strategy Like most American companies, CIGNA has spent several years studying the European Community directives for 1992 and analyzing their impact on our operations. But it's important to note that our strategy iExec Details CIGNA's Pan-European Strategy ...
- Research articles 1990-11-19
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