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6 Resources for

customer service and order management

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BNET Business Dictionary

Customer Service
the way in which an organization deals with its customers. Customer service is most evident in sales and after-sales service, but should infuse all the...
Customer Service definition on BNET »

BNET Resources

Aberdeen Group's Best Practices in Customer Service Honors CommercialWare's OrderMotion Customer Goldspeed.com; Commitment to Customer Service, Order Management and Fulfillment Helps Boost Internet Jeweler's Repeat Business from 10% to 50%
NATICK, Mass. -- CommercialWare Inc., the leading provider of cross-channel commerce solutions for retailers, today announced that Goldspeed.com, the Internet's largest discount jeweler, has been selected for Aberdeen Group's first annual Retail Best Practices in Customer Service and Store Performance report. Emerging from over 5,000 global retailers, Goldspeed.com was chosen...
Tags: Aberdeen Group Inc., best practice, customer service, Internet, order management
Research articles 2005-10-03
Avnet Partner Solutions Helps Partners Deliver Superior Customer Service through Streamlined Order Management Services
SAN ANTONIO -- Avnet Partner Solutions, a value-added distributor of enterprise servers, storage, software and services, today announced a new interactive and informational service available in its Channel ConnectionTM system. The service, code named Request to Order, simplifies order management to improve efficiencies and helps partners deliver superior customer service.
Tags: AvNet Inc., customer service, order management
Research articles 2004-08-31
eircom Implements Amdocs Order Management for Improved Customer Service and Order Fulfillment
Business Editors
Tags: Amdocs, customer service, order management
Research articles 2002-11-12
St-Hubert Bar-B-Q Ltd. Selects DMTI Spatial and ESRI Canada to Streamline Order Management and Improve Call Center Customer Service.
MARKHAM, ONTARIO, Jul 30, 2007 CCNMatthews via COMTEX -- DMTI Spatial, a leading provider of Enterprise location intelligence, has been selected by St-Hubert Bar-B-Q Ltd., a major restaurant chain based in Quebec, to coordinate and optimize its ord MARKHAM, ONTARIO, Jul 30, 2007 CCNMatthews via COMTEX...
Tags: customer service, Environmental Systems Research Institute Inc., order management, Streamline
Research articles 2007-07-30
Staples Selects CommercialWare to Power Retail Commerce Operations; CommercialWare to Provide Integrated Solutions for Order Management, E-Fulfillment, and Customer Service
Business/Technology Editors
Tags: customer service, electronic fulfillment, order management, Staples Inc.
Research articles 2000-07-05
Vitria's BusinessWare Brings Enhanced Customer Service to BT Broadband; BT Automates Order Management Processes for New Broadband Offering Using Vitria BusinessWare
Business Editors/High-Tech Writers
Tags: British Telecommunications, broadband, customer service, order management, Vitria
Research articles 2002-10-28

Additional Resources

Research and Markets: Logistics Resources and Capabilities at Maersk Logistics Provides At A Glance Insight Into The Operations And Service Offerings Of Europe's Leading 3PLs
DUBLIN, Ireland -- Research and Markets (http://www.researchandmarkets.com/research/19f76f/logistics_resource) has announced the addition of the "Logistics Resources and Capabilities at Maersk Logistics" companyprofile to their offering. Analytiqa's 3PL Resources & Capabilities series provides you at a glance insight into the operations and service offerings of Europe's leading 3PLs. This service...
Articles 2008-11-25
Research and Markets: This Logistics Resources and Capabilities at NYK Logistics Report is Now Available
DUBLIN, Ireland -- Research and Markets (http://www.researchandmarkets.com/research/b3130d/logistics_resource) has announced the addition of the "Logistics Resources and Capabilities at NYK Logistics" company profile to their offering. Analytiqa's 3PL Resources & Capabilities series provides you insight into the operations and service offerings of Europe's leading 3PLs. This service includes detailed...
Articles 2008-11-24
Single Source Announces Release of Version 8.1 Field Service Plus ™ for Infor ERP SyteLine™
New Enhancements Will Extend Functionality; Add Productivity INDIANAPOLIS -- Single Source Systems, Inc. is pleased to announce the latest release of FS-Plus[TM], the organization's flagship service business software product for Infor ERP SyteLine. FS-Plus is an integrated information system that manages and maintains both company-owned and...
Articles 2008-11-20
Research and Markets: 'Logistics Resources and Capabilities at Kuehne & Nagel' Provides Detailed Descriptions of the Services Offered By These Companies to Their Supply Chain Customers
DUBLIN, Ireland -- Research and Markets (http://www.researchandmarkets.com/research/bba011/logistics_resource) has announced the addition of the "Logistics Resources and Capabilities at Kuehne & Nagel" companyprofile to their offering. The 3PL Resources & Capabilities series provides you at a glance insight into the operations and service offerings of Europe's leading 3PLs. This...
Articles 2008-11-20
CSG Systems announces partnership with ComSonics for new GPS offering
TELECOMWORLDWIRE-20 November 2008-CSG Systems announces partnership with ComSonics for new GPS offeringC1994-2008 M2 COMMUNICATIONS LTD http://www.m2.com CSG Systems (NASDAQ: CSGS), a company that provides customer interaction management and billing solutions, revealed yesterday (19 November) that it has established a partnership with ComSonics, a provider of GPS and cable...
Articles 2008-11-20
CSG Systems announces partnership with ComSonics for new GPS offering
CORPORATE IT UPDATE-C1995-2008 M2 COMMUNICATIONS LTD CSG Systems (NASDAQ: CSGS), a company that provides customer interaction management and billing solutions, revealed yesterday (19 November) that it has established a partnership with ComSonics, a provider of GPS and cable management solutions. CSG's Workforce Express application has been...
Articles 2008-11-20
Research and Markets: Logistics Resources and Capabilities at Ryder Gives You An Insight Into The Operations And Service Offerings Of Europe's Leading 3PLs
DUBLIN, Ireland -- Research and Markets (http://www.researchandmarkets.com/research/633fb5/logistics_resource) has announced the addition of the "Logistics Resources and Capabilities at Ryder" company profile to their offering. Analytiqa's 3PL Resources & Capabilities series provides you at a glance insight into the operations and service offerings of Europe's leading 3PLs. This service...
Articles 2008-11-20
WideOrbit Adds Phil Antonson as Director of Professional Services
SAN FRANCISCO -- WideOrbit Inc. announces Phil Antonson has joined the company as Director of Professional Services. WideOrbit's Professional Services division has seen strong growth over the past year as clients are focusing on process and production efficiency improvements, investing in their human and application resources through training, consolidation opportunities,...
Articles 2008-11-20
CSG Systems Integrates ComSonics' GPS Capabilities to Workforce Management Solution
New Partnership with ComSonics Enables Higher Field Technician Productivity, Fuel Cost Savings and Customers Served per Day ENGLEWOOD, Colo. -- CSG Systems (NASDAQ: CSGS), a leading provider of customer interaction management and billing solutions, today announced it has formed a partnership with ComSonics, an industry-leading provider of GPS...
Articles 2008-11-19
Commodity and Ingredient Hedging Now Offers CPE Credits
CHICAGO -- Commodity and Ingredient Hedging, LLC CIH, the purveyor of customized price management consulting and educational services, today announced that all of their educational seminars qualify attendees to receive accounting CPE credits through the National Association of State Boards of Accountancy NASBA. CIH's upcoming "Managing Prices for...
Articles 2008-11-19
FARO Earns Six-Laser Scanner Order From Quantapoint
LAKE MARY, Fla., Nov. 19 /PRNewswire-FirstCall/ -- FARO , the world leader in computer-aided measurement and imaging innovations, sold six high performance Photon Laser Scanners to Quantapoint, a leading provider of laser scanning software and analysis, quality control, documentation and decision-support services. "FARO's primary value-add is providing...
Articles 2008-11-19
Customers Getting Faster Internet Speeds and Increased Redundancy - XRoads Networks and ASCII Form Strategic Reseller Alliance
Leading Reseller Announces Powerful Unique Broadband Solution as Newest Offering IRVINE, Calif. -- XRoads Networks, the worldwide leader in Unified Bandwidth Management platforms, and ASCII, the oldest and largest group of independent information technology IT solution providers, integrators and value added resellers VARs in the world, are pleased...
Articles 2008-11-18
BroadSoft and Sigma Systems Partner on Provisioning Solutions for Hosted Business and Residential VoIP Services
Sigma Allows Telecoms to Roll Out Pre-Defined and Customized Service Bundles Quickly on the BroadWorks VoIP Platform ORLANDO, Fla. -- Sigma Systems, a recognized industry leader in Advanced IP Service Fulfillment solutions, today announced that it has partnered with BroadSoft, Inc., the leading provider of VoIP application software,...
Articles 2008-11-18
UnitedHealth Group to Provide Immediate Resources for Those Affected by the Southern California Wildfires
LOS ANGELES -- Due to the recent event of ongoing wildfires in Southern California, UnitedHealth Group (NYSE:UNH) and its family of companies, including UnitedHealthcare, Ovations, OptumHealth and Prescription Solutions, are taking the following immediate actions to help those affected by the fires. Effective Nov. 16, 2008, through Nov....
Articles 2008-11-18
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