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- Evaluating Your Total Quality and Six Sigma Effort
- There are several significant causes to an organization's TQM efforts stumbling or stagnating. You can use this information to avoid these pitfalls, or recover from them if you have "fallen in." Th ertaicle suggest that if you wish employees to use their training, organizations must train them in skills specific...
- White papers 2003-01-01
- Re-engineering and TQM
- Many organizations are like the first village in implementing Total Quality Management TQM. They start with vague directives with little clarity on what to do. Their successes are sporadic and likely to fail. Other organizations are like the second village, and become victims of their own success. Their initial quality...
- White papers 2003-01-01
- Re-engineering and TQM: Approaches to Organizational Change told as a "Tale of Three Villages"
- Many organizations implementing Total Quality Management TQM, start with vague directives with little clarity on what to do. Other organizations become victims of their own success. Their initial quality improvement teams may be so successful they rapidly create more teams, without the qualitative organization-wide changes necessary to sustain a permanent...
- White papers 2003-01-01
- Reengineering And TQM
- Many organizations while implementing Total Quality ManagementTQM, start with vague directives with little clarity on what to do. Their successes are sporadic and likely to fail. Other organizations become victims of their own success. Their initial quality improvement teams may be so successful they rapidly create more teams, without the...
- White papers 2003-01-01
- Network Externalities, Complementarities, and Invitations to Enter
- We discuss the incentive of an exclusive holder of a technology to share it with competitors in a market with network externalities. We assume that high expected sales increase the willingness to pay for the good. This is named the "network effect". At a stable fulfilled expectations equilibrium, where the...
- Case studies 2003-01-01
- Balanced Scorecard, BSC & Performance Improvement
- The Balanced Scorecard BS framework consists of a set of metrics that measure and evaluate the performance of an organization. It helps to transform the vision and strategy of the organization into a comprehensive set of performance objectives. In this way, the BS approach leads to performance improvement of the...
- White papers 2003-01-01
- Building A Framework
- In the contemporary business era of intense competition, the foremost question before organizations is how to make business survive and grow. Productivity, quality, and customer satisfaction reign supreme today. Numerous techniques have been evolved to improve the aforesaid aspects of business. They include Total Quality Management, Reengineering, and Teambuilding. Managing...
- White papers 2003-01-01
- Begin At The Beginning In Organizational Change
- The world is rapidly changing into something too hard to easily predict, with a hundred opportunities and pitfalls passing by every moment. To add to this confusion, there are hundreds, if not thousands of techniques, solutions and methods that claim to help business improve productivity, quality, and customer satisfaction. In...
- White papers 2008-01-01
- Ten Commonly Asked Questions On Employee Surveys
- Often, there is either information coming from the grapevine that something is amiss in the organization, or that identified problems have reached a point where management must do something. You may have concerns about losing key people and want to determine the problems in your culture and climate that might...
- White papers 2008-01-01
- Nailing Jelly To A Tree: Approaches To Self-Directed Work Teams
- There is much talk these days about implementing self-managed or self-directed teams. As a process, self-directed work teams become increasingly able to perform functions that in the past were done by others outside the group. As an outcome, it is a team that without a management-appointed supervisor that substantially controls...
- White papers 2008-01-01
- Giving Feedback on Management Style: The three degrees of 360° feedback
- Traditionally, feedback on management style has come from the top down, either as part of a yearly performance appraisal or after a particularly disastrous event. A newer approach considered the idea that a manager ought to receive management style feedback from more than one source and from people who knew...
- White papers 2003-01-01
- 360 feedback, Leadership, Management Style and Performance Improvement
- This article is to find new strengths and productivity through employee empowerment came the idea of performance appraisals from subordinates as well as superiors – "360-degree feedback." It also involves three common ways of getting 360-degree feedback. It also includes set of questions before implementing 360 feedback and options of...
- White papers 2003-01-01
- Selecting and Training Facilitators
- This article is based on the experience of training many facilitators from different organizations, helping them in their projects, and observing their effectiveness. When people usually talk about what they look for in facilitators, they usually talk about what core group skills a good facilitator needs to have. However, it...
- White papers 2003-01-01
- Elements of Quality
- Many definitions of quality exist. This article defines quality as consistently producing what the customer wants while reducing errors before and after delivery to the customer. More importantly, however, quality is not so much an outcome as a never-ending process of continually improving the quality of what your company produces....
- White papers 2003-01-01
- What are the Benefits in ISO 9000 Registration?
- The ISO 9000 series provides the company with a quality system that standardizes, organizes and controls operations, provides for consistent dissemination of information, improves various aspects of the business based use of statistical data and analysis, acceptance of the system as a standard for ensuring quality in a global market,...
- White papers 2003-01-01
- Re-engineering and TQM:Approaches to Organizational Change told as a "Tale of Three Villages"
- "This article describes the process of Reengineering and Total Quality Management with the reference of " Tale of Three Villages". It discusses about the 2 variations of incremental approach and then gives an insight into the Structural (Re-engineering) approach giving their various advantages and disadvantages relating each of them to...
- White papers 2003-01-01
- What are the benefits is ISO 9000 registration?
- "This article describes the characteristics of the quality system that the ISO 9000 series provides to a company with details. The quality system provided is a one that: 1. Standardizes, organizes and controls operations 2. Provides for consistent dissemination of information 3. Improves various aspects...
- White papers 2003-01-01
- ISO 9001-2000: What to expect?
- The Draft International Standard DIS for ISO 9001:2000 was released in late November 1999. Sections of this document include general observations; measure, measurement and more measurement; other improvements; and ISO9000:2000 a predjudiced view pertaining to the DIS.
- White papers 2003-01-01
- The Nine pitfalls of Organizational Change
- A journal has many times reported on the struggling efforts of companies trying to effectively change their organization. With such national focus on the needs of organizations to respond to today's volatile climate, why all the failure? There are several significant causes to an organization's change efforts to stumble or...
- White papers 2003-01-01
- Assessing and Improving Your Organization
- The article unfolds the different steps involved in team-building. The teambuilding process has four steps as described below: 1) get started; 2) assess; 3) choose treatments and use them; and 4) periodically evaluate. The first step is to recognize that a problem exists. In the second step the breadth and...
- White papers 2003-01-01
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