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BNET Business Dictionary
- Outsourcing
- the transfer of the provision of services previously performed by in-house personnel to an external organization, usually under a contract with agreed standards, costs, and conditions. Areas traditionally outsourced include...
- Outsourcing definition on BNET »
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- Call Center Outsourcing
- The do's and don't of call center outsourcing, Creating a successful outsourcing relationship. In an ideal world a contact center outsourcing relationship should see the provider as a seamless extension of the company's business model. The relationship represents a clear transformation of vision, mission, strategy and needs from one...
- White papers 2003-01-01
- The Do's and Don't of Call Center Outsourcing
- The do's and don't of call center outsourcing, Creating a successful outsourcing relationship. In an ideal world a contact center outsourcing relationship should see the provider as a seamless extension of the company's business model. The relationship represents a clear transformation of vision, mission, strategy and needs from one...
- White papers 2003-01-01
- SLAs For Managing Applications Development Outsourcing
- Outsourcing is the process of procuring services from outside vendor rather than developing it in-house. Outsourcing deals that include applications development are increasingly common. However, organizations struggle with suitable service level agreements in the aforesaid area. The paper examines the avenues to measure and manage such outsourcing deals. ...
- White papers 2001-11-16
- Blueprint For An Exchange Service Level Agreement
- The Service Level Agreement SLA is a legal document that spells out the specifics of the exact services and service levels between a company and an outsourcing vendor. The SLA process is the methodology adopted by the vendor in rendering the aforesaid services. The paper details the mechanics behind a...
- White papers 2003-01-01
- The Forgotten Five: What Your SLA Does Not Cover
- In the IT business domain, the Service Level Agreement SLA is a contract between an organization and the outsourcing vendor that spells out the terms and conditions of the service between the aforesaid entities. It is a tool to monitor the effective enforcement of the service clauses. However, there are...
- White papers 2000-06-12
- Managing BPM: To O or Not to O
- The paper provides a perspective that evolves from the Supply-Chain Operations Reference SCOR framework, and then some more interesting perspectives about what seems to be evolving. SCOR provides an excellent process reference to support 'globalized' supply-chain, enabling an easy language to describe material flow, workflow, and transaction flow between companies...
- White papers 2005-07-01
- Enterprise Management
- The client is a leading agribusiness company. The client runs SAP at multiple locations globally. Because of multi-location and multi installation nature, the administration and supports costs were very high. There was an urgent need to have a resource pool of trained SAP resources and to reduce the total cost...
- Case studies
- Homeloan Management Limited: Provider of Back-Office Processes to the Financial Services Industry Takes Control of a Growing Business
- Homeloan Management Limited is the UK's foremost provider of systems and process outsourcing solutions to the mortgage sector. HML needed a solution that could help it proactively diagnose issues with both its own and its customers' systems to ensure that service level agreements were met. The solution provided was a...
- Case studies
- Support and Enhancement of SAP Applications for a Fortune 500 Company
- To manage growing business needs, a Fortune 500 company implemented SAP R/3 at its USA and UK geographies, while the other geographies were running on legacy systems. The client was looking forward to reduce dependency over multiple technologies by migrating most of the applications to SAP. Wipro provided end-to-end services...
- Case studies
- Structure Of Service Level Agreements (SLA) In IT Outsourcing: The Construct And Its Measurement
- The increased reliance of companies on IT outsourcing has turned management attention to a set of skills of managing relationships with service providers. While practitioners proclaimed that a key to managing outsourcing relationships was with SLA, there existed very little understanding of how effectiveness and impact of SLA on IT...
- White papers 2006-06-25
Additional Resources
- Oblicore Names Jack Freker Chief Executive Officer; Global Outsourcing Executive Brings Demonstrated Leadership and Industry Insight to Fast-Growing Provider of Service Level and Business Service Management Software
- COLUMBIA, Md. -- Oblicore, Inc., a leading provider of service level and business service management software, today announced that John Jack Freker has joined the company as its chief executive officer and member of its board of directors. Freker, who was most recently president of the Customer Management Group CMG...
- Research articles 2005-10-11
- How Support Teams Safeguard Their Jobs
- Starbucks recently announced that 1,000 non-store jobs would be cut as part of its efforts to return the company to profit. It's unlikely to be the last business to cut costs in central overheads as the credit crisis affects company profits. We are...
- Blog posts 2008-09-01
- Atos Origin selects Digital Fuel ServiceFlow to manage service level agreements with Telco customer; Web-based portal will aid in governing outsourcing agreement.
- M2 PRESSWIRE-25 May 2005-Digital Fuel: Atos Origin selects Digital Fuel ServiceFlow to manage service level agreements with Telco customer; Web-based portal will aid in governing outsourcing agreementC1994-2005 M2 COMMUNICATIONS LTD RDATE:24052005 London UK and San Mateo, CA, USA - Digital Fuel,...
- Research articles 2005-05-25
- CompuCom Systems and Service-now.com to Deliver Integrated ITSM On-Demand Services
- Infrastructure-as-a-Service Solution Provides New Level of Variability and Scalability for Clients DALLAS & SAN DIEGO -- CompuCom Systems, Inc., a leading IT outsourcing company, today announced a strategic partnership with Service-now.com, the pioneer of on-demand IT service management software, to deliver Web 2.0-based IT service management technology through efficient...
- Research articles 2008-09-08
- Business Transformation Outsourcing: Bringing More to Your HR Processes and Systems
- This paper describes about the best practices of Human Resource HR outsourcing delivery model which offers a wide array of services ranging from management of existing contracts and service level agreements to providing a fully integrated HR solution that includes a broad scope of HR services. The solution is supported...
- White papers 2003-07-01
- NaviSite Announces Application Management Services for Microsoft Dynamics CRM 3.0; NaviSite Continues Its Leadership in Providing Hosted Microsoft Dynamics CRM Solutions in Microsoft's Early Adopter Program
- ANDOVER, Mass. -- NaviSite, Inc. (NASDAQ: NAVI), a leading provider of IT hosting, outsourcing and professional services for mid- to large-sized organizations, today announced Application Management Services for Microsoft Dynamics CRM 3.0. NaviSite's Application Management Services for Microsoft CRM include 24x7 Level 2 and 3 application support; routine patch, fix,...
- Research articles 2006-05-03
- Oblicore Gains Breakthrough Global Momentum in 2004 in Service Level Management and Outsourcing Performance Management.
- COLUMBIA, Maryland, January 12 /PRNewswire/ -- - Company Poised for Continued Rapid Expansion in 2005 by Tripling Revenue and Global Customer Base in 2004 and by Garnering Industry Recognition Oblicore, Inc., a leading provider of Enterprise Service Performance applications, today announced...
- Research articles 2005-01-12
- Business Process Outsourcing: Moving Up The Knowledge Continuum – Outsourcing Risk Management And Claim Processing
- The article tries to convey that in outsourcing risk management and claims processing, insurance carriers and self-insurers are learning many of the same lessons that others have learned from outsourcing efforts in IT and human resources. Companies considering any business process outsourcing must develop a sourcing strategy. The strategy should...
- White papers 2003-01-01
- Outsourcing Management Software Tools: Executive Point of View
- Large-scale, complex outsourcing deals have produced equally complex management issues that are often difficult to handle, and in response, numerous third-party Outsourcing Management OM tools have been developed. OM tools help drive and reflect operational and management discipline, provide greater accuracy and independence from outsourcing service providers, and serve as...
- White papers 2006-12-01
- Web-based portal will aid in governing outsourcing agreement.
- M2 PRESSWIRE-25 May 2005-Digital Fuel: Web-based portal will aid in governing outsourcing agreementC1994-2005 M2 COMMUNICATIONS LTD RDATE:24052005 London UK and San Mateo, CA, USA - Digital Fuel, the leader in Business Service Management solutions, announced today that Atos Origin, a leading...
- Research articles 2005-05-25
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