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- Aberdeen Group Names DataArt Best-in-Class R&D Outsourcing Provider
- NEW YORK -- DataArt, a high-end software outsourcing company with development centers in Russia and the Ukraine, has been named a best-in-class R&D outsourcing provider by Aberdeen Group.
- Research articles 2008-03-11
- ClientLogic Wins Customer Care Triple Crown at UK Industry Awards; ClientLogic Wins Best Outsourcing Service Provider, Best in Sector and Center of the Year
- NASHVILLE, Tenn. -- ClientLogic Corporation, a leading international business process outsourcing provider in the customer care industry, was awarded three prestigious industry awards in the UK last week: "Center of the Year" and "Best in Sector - Telemarketing & Outsourcing" at the UK Call Center Association's CCA Excellence Awards; and...
- Research articles 2004-12-01
- Convergys Voted #1 HR BPO Provider in Asia Pacific
- CINCINNATI -- Convergys Corporation (NYSE:CVG), a global leader in providing customer care, human resources, and billing services, today announced that readers of Singapore's Human Resources magazine have voted Convergys the HR Outsourcing Vendor of the Year. In a survey conducted by BDM Intelligence on behalf of the magazine, HR professionals...
- Research articles 2007-01-10
- Pourshins.(contracts between United Airlines and business process outsourcer)(Brief Article)
- Business process outsourcer Pourshins has been awarded a three-year contract for the management of ... Business process outsourcer Pourshins has been awarded a three-year contract for the management of United Airlines' web-based ordering, warehousing, distribution and multi-currency invoicing in Europe.
- Research articles 2004-05-01
- NICE and Avaya Selected by Leading Indian Outsourcer Allsec to Improve Outbound Services' Collections and Closing Rates; The NICE Solution Suite Was Chosen to Help the Outsourcer Better Serve Its Clients and Their Customers
- RA'ANANA, Israel -- NICE Systems (Nasdaq:NICE), the global provider of advanced solutions that enable organizations to extract insight from interactions, today announced that it has received a significant order from Allsec, one of India's largest business process outsourcers BPO, to implement its industry leading solution for contact centers. Allsec will...
- Research articles 2005-05-16
- Inside the Outsourcing World of India
- Infosys Technologies' 77-acre headquarters of provocative architecture, pristine roadways and manicured lawns is an oasis of efficiency and order in this nation of inefficiency and disorder, a potent symbol of how the offshoring explosion has gripped Bang Infosys Technologies' 77-acre headquarters of provocative architecture, pristine roadways and manicured lawns is...
- Research articles 2006-12-01
- Talisma Announces 'CoSource' Partner Program for Business Process Outsourcers; Sutherland Global Services Signs with Talisma in Order to Provide Enhanced Services to Their Customers
- BELLEVUE, Wash. -- TalismaTM, a leading provider of Multi-channel CRM solutions, announced today that Sutherland Global Services, Inc. has signed on as a Talisma CoSource Partner. The Talisma CoSource Partner Program allows Business Process Outsourcers BPOs to deliver enhanced customer services that leverage multiple channels of customer communication including email,...
- Research articles 2005-01-25
- Three IT outsourcing models, none complete.(Look Before Learning)
- A study by Boston-based AMR Research says few" companies are getting the expected benefits from turning their IT operations over to outside contractors. The study, which included a survey of 220 companies using outsourcing services, foun A study...
- Research articles 2004-09-01
- Back to basics: Money managers look at systems outsourcing; Large firms emphasizing investment skills, leaving back-office technology to the experts.(Asset management sector faces tighter profit margins)(Statistical Data Included)
- Asset management firms getting back to investment basics could set off a tidal wave of systems outsourcing in coming months. Tighter profit margins in the face of shrinking revenues and the growing need for speed in securities processing are making Asset management firms getting...
- Research articles 2002-01-21
- Fail-Safe Outsourcing
- Cost savings is just one of many good reasons to outsource business processes. But if you succumb to the mistakes companies commonly make when turning over the reins to an outsourcing provider, those good reasons will look like faulty logic. Relinquishing control over an outsourced process is not always easy....
- White papers 2003-01-01
- Getting Hitched
- This article helps in evaluating the outsourcing supplier. While there is no cut-and-dried formula for selecting an outsourcing supplier, numerous studies indicate the top organizational traits that foster successful relationships. If the outsourcer you're evaluating doesn't demonstrate these traits, you'll be embarking on a hazardous venture by entering into an...
- White papers 2001-12-01
- Incentives Build Relationship Outsourcing
- Price is one way through which an outsourcing supplier differentiates itself during the selection process. Building incentives into the proposal is another. The concept is described with the example of EDS. The lessons taken from the review is- relationship incentives help create a long-term relationship for suppliers because they continue...
- White papers 2000-07-01
- Untethered Organizations – Accessing Leverage Through Outsourcing
- "The most prominent characteristic of futuristic companies will be their ability to be flexible, for time to market is critical in sustaining a competitive advantage. While larger companies are more cumbersome and take longer to respond to changing markets, smaller companies often don't have the capital or other resources to...
- White papers 2002-01-01
- The Whole Ball of Wax
- Unlike traditional outsourcers, BPOs can connect processes in new, efficient ways that their clients never dreamed of. But once you turn over an entire business function to a third party, it's hard to turn back if the outsourcer doesn't meet your expectations. While the reasons companies switch to outsourcers almost...
- White papers 2001-11-01
- Outsourcing Blunders
- While many companies have undoubtedly saved money with outsourcing, several others have seen costs spiral, quality plummet or, worst of all, IT operations crash. Why is it that this seemingly simple idea has spawned so many disaster stories? The plain truth is that outsourcers commonly repeat a painful learning cycle...
- White papers 2003-01-01
- Best Structure Desktop
- It's tempting to choose an outsourcer with an alluringly low price. But remember: many of the new outsourcers have unproven track records and aren't as stable as the companies that had been around for years rather than months. And picking a loser can have excruciating consequences. The parties to an...
- White papers 2003-01-01
- WRITING AN OUTSOURCING CONTRACT
- An outsourcing agreement is much like any other contract: it is putting in writing what the two companies agree will be done by each party, and usually how it will be paid for. If you have worked with government contracts, you may see numerous similarities. Typical contracts contain the following...
- White papers 2003-01-01
- Everest Best Practices
- A very important question, which arises, is what's the most important characteristic to seek in an outsourcing supplier? While there is no cut-and-dried formula for selecting an outsourcing supplier, numerous studies indicate the top organizational traits that foster successful relationships. No matter the term length of a contractual agreement, volatile...
- White papers 2001-12-01
- Customer Contact Transformation: An Accenture Perspective - Managing Contact Center Outsourcers
- For companies seeking to control operating costs and improve performance, outsourcing customer contact is often desirable and in many cases necessary. However, managing relationships with outsourcing vendors can be challenging. Organizations with large customer bases supporting high volumes of customer interaction outsource their customer contact operations, expecting labor savings and...
- White papers 2006-07-06
- The 3 Keys to Successful Customer Care Outsourcing in the New Era
- Advances in technology, access to global resources, and refined business practices have reshaped the way sophisticated service providers work with their customers. Outsourcing buyers can now have the level and control, visibility and participation they desire and still meet their unique business requirements. This new era is opening up the...
- White papers 2003-06-23
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