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- Getting Hitched
- This article helps in evaluating the outsourcing supplier. While there is no cut-and-dried formula for selecting an outsourcing supplier, numerous studies indicate the top organizational traits that foster successful relationships. If the outsourcer you're evaluating doesn't demonstrate these traits, you'll be embarking on a hazardous venture by entering into an...
- White papers 2001-12-01
- The Seven Deadly Negotiating Sins
- An outsourcing negotiation is a complex endeavor, with interwoven financial, technical, performance, people, and legal issues. There are seven very common mistakes both vendors and customers make in negotiating outsourcing contracts. This article will help you spot those mistakes that can be corrected in your own negotiating team and exploit...
- White papers 2001-08-01
- How The Other Departments That Weren't Outsourced Benefit From Outsourcing
- The primary objective of outsourcing should be to create value. Everest consultants, who have completed hundreds of outsourcing transactions, have spent a great deal of time recently examining the outsourcing process to understand how and where outsourcing creates value. What we're observing is this: each new component of value builds...
- White papers 2002-06-01
- Making An Existing Relationship More Valuable
- There's an inherent tension in outsourcing relationships unless both parties focus on creating value. Both parties in an outsourcing transaction spend a great deal of time structuring their initial outsourcing deal. Once the relationship develops a rhythm, it typically continues along on automatic pilot until it hits an obstacle. Battle...
- White papers 2002-03-01
- Total Value Equation Focuses On Strategic Solutions, Not Cost
- Outsourcing a process like IT can produce savings. Outsourcing across an organization has a greater financial impact on the corporation's bottom line than just outsourcing a process. A supplier can only produce that kind of impact by outsourcing across multiple areas. As companies evaluate an enterprise sourcing strategy, it becomes...
- White papers 2003-01-01
- The Changing Face Of The Outsourcing Marketplace
- There was a renewed focus on outsourcing on the buyer side, too. Employers facing the tough issue of downsizing realized they needed a scalable solution that could easily shrink or grow with their needs. Cost tended to be the initiating motivation for buyers considering outsourcing in 2001. The article discusses...
- White papers 2003-01-01
- Heigh Ho, Heigh Ho, It's Off to Work We Go
- When it comes to structuring an outsourcing relationship, the details make the difference between blue chip deals and fiascos. Outsourcing is not an off-the-shelf solution. Because approaches correlate to outcomes, the manner you undertake the behind-the-scenes work before an outsourcing relationship begins is crucial. This article is about starting outsourcing...
- White papers 2002-08-01
- Implementing/Transitioning into Outsourcing
- This article is about starting outsourcing relationships in a manner to bolster success highlights dangerous situations that can adversely affect smooth implementation and transition. Finding a balance between resources and efficiencies while being able to support the users during the transition was a difficult challenge. Article states that never underestimate...
- White papers 2002-07-01
- What Runs Through The Veins Of A Successful Outsourcing Relationship?
- An outsourcer's expertise and resources can successfully achieve a faster and more cost-effective software or infrastructure implementation, with greater stability and less risk. In evaluating provider's various solutions, outsourcing buyers must know exactly what they want to achieve, as well as require, from a provider's service. Smooth transitions require flexibility...
- White papers 2003-09-01
- Reasons to Outsource Mailroom and Copy Services That You May Not Realize
- The article is about a company named Apollo Group, Inc. Apollo, which is a publicly owned company with a forte in secondary education. Its subsidiaries include the well-known University of Phoenix, as well as the Institute for Professional Development, Western International University and the College for Financial Planning. Apollo's Facilities...
- White papers 2002-07-01
- Supply Chain Systems: Are You Ready?
- Managers of complex, or even not-so complex, supply chains must push constantly for improvement. The obstacles to improvement are many. Quite a few initiatives fall short of objectives, or just fail outright. This is particularly true of complicated, big-ticket systems investments. The authors have found that effectively implementing new supply...
- White papers 2003-01-01
- The Effect Of Outsourcing On Performance And Change
- This whole concept of looking at response time service level specifications is very important from a customer advocacy point of view. Although suppliers cannot control the Internet itself, they can control a transaction from the time a request hits their firewall to when a response goes back out of the...
- White papers 2001-04-01
- Managing the Complex Logistics of Global Trade
- Managing the trade functions of global business today is not very easy. Along with changing market conditions, companies bump into hundreds of import/export rules and regulations centered on tariffs, customs-clearing procedures, intellectual property, labor laws, and environmental protection, all differing by region and country. Add to that list of current...
- White papers 2003-08-01
- Best First Steps in BPO-Exult & Bank of America
- The article is about the success venture of Bank of America and Exult. Bank of America knew what it would take to ensure success when it decided to outsource its human resources functions. The article has the bottom-line story of the definitive steps they took upfront to find the right...
- White papers 2002-02-01
- 13 Big Mistakes To Avoid
- The article presents a lucky list of how to raise the odds on outsourcing success. These suggest that vendors need to be more transparent about pricing and honest about hidden risks of alliances, also buyers need to fix their internal problems before outsourcing. Thus, due diligence procedures need to be...
- White papers 2000-12-01
Additional Resources
- Governing Attitudes - 12 Best Practices In Managing Outsourcing Relationships
- This paper describes best practices regarding the communications methods component of a governance agreement. The structure of informal and formal communication methods employed by 63 highly successful outsourcing relationships, each nominated for the Outsourcing Journal 2002 Editor's Choice Awards, were studied for this paper. From that research, both common patterns...
- White papers 2002-05-01
- Professor Tells Las Vegas Conference to Tread Carefully When Outsourcing.
- By Erik C. Huey, Las Vegas Review-Journal Knight Ridder/Tribune Business News Mar. 4--Companies that rely on outsourcing, whether domestically or abroad, need to deal with the human element, a professor said Wednesday in Las Vegas. Companies also need to...
- Research articles 2004-03-04
- TriNet Wins 2001 Excellence Award in Business Process Outsourcing; Also Receives Fast-Growth Awards from Bay Area Business Journals
- Business Editors/High-Tech Writers SAN LEANDRO, Calif.--BUSINESS WIRE--Sept. 24, 2001 TriNet Group, Inc., a human resources HR outsourcer offering the simplicity of a single-vendor solution for benefits, payroll, and HR support, is the winner of The Pro Emp Journal's 2001 Excellence Award in the category of Business Process Outsourcing....
- Research articles 2001-09-24
- Commonwealth Bank of Australia (IT Merger) Case Study
- When the Commonwealth Bank merged with Colonial Limited in the largest corporate merger in Australian history, the bank needed a way to quickly and seamlessly integrate Colonial's IT systems and customer data into its existing technology network. The integration plan, developed by EDS in conjunction with the Commonwealth Bank, based...
- Case studies
- Small Businesses Adding Workers, Payroll Outsourcing Firm Says.
- By Hubble Smith, Las Vegas Review-Journal Knight Ridder/Tribune Business News Jun. 12--Small businesses in much of the country added workers in the first quarter and reduced their reliance on temporary workers in favor of permanent employees, a national payroll outsourcing firm ...
- Research articles 2004-06-12
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