Resources
BNET Resources
- sort by:
- Relevance
- Date
- Popularity
- Outsourcing Relationships : Why Are They So Difficult to Manage?
- Managing a long-term outsourcing relationship is no easy task. It takes many years to maintain outsourcing relationship, enabling to pinpoint the root causes of dysfunctional or unsatisfactory outsourcing relationships. The experience indicates that the practices and mindsets are common contributing factors to imperfect outsourcing relationships. Although the parties...
- White papers 2002-01-01
- Heigh Ho, Heigh Ho, It's Off to Work We Go
- When it comes to structuring an outsourcing relationship, the details make the difference between blue chip deals and fiascos. Outsourcing is not an off-the-shelf solution. Because approaches correlate to outcomes, the manner you undertake the behind-the-scenes work before an outsourcing relationship begins is crucial. This article is about starting outsourcing...
- White papers 2002-08-01
- Outsourcing: The Atos Origin Outsourcing Lifecycle - Building Successful Outsourcing Relationships
- Outsourcing changes the responsibility for executing IT services from the internal IT department to external service providers. Outsourcing relationships are contractual engagements including output obligations and, as a result, the internal IT staff and assets, such as hardware and software, are often transferred to the service provider. This paper is...
- White papers 2004-06-23
Additional Resources
- How to Get Maximum Value From Your Outsourcing Relationship
- This article mainly focuses on how to get maximum value from outsourcing relationship. A successful outsourcing relationship has many more components besides price and service levels. Buyers who also are concerned about strategic alignment and governance -- the ability to manage the relationship and redirect it, if needed -- end...
- White papers 2003-09-03
- Parsons Brinckerhoff looks to Ceridian for new outsourcing relationship; Single vendor to provide total benefits outsourcing.
- M2 PRESSWIRE-18 October 2001-Ceridian: Parsons Brinckerhoff looks to Ceridian for new outsourcing relationship; Single vendor to provide total benefits outsourcing C1994-2001 M2 COMMUNICATIONS LTD RDATE:18102001 NEW YORK and MINNEAPOLIS -- Ceridian, a leader in human resource and workplace effectiveness offerings,...
- Research articles 2001-10-18
- Enabling Long-Term Value In Your Outsourcing Relationship
- From the executive summary: ‘The personnel responsible for managing an IT outsourcing relationship are always striving to ensure that the relationship with the outsourcing provider delivers maximum long-term value. However, defining and measuring ‘value' can be a vexing challenge as company strategies, business conditions, and information technology evolve and change.'...
- White papers 2003-01-01
- Renewing the Benefits Outsourcing Relationship
- Considering the substantial cost and business impact of a multiyear benefits outsourcing relationship, it's often well worth the up-front time and expense required to effectively research and implement the best option for your company. Hewitt has developed a number of best practices that help ensure a successful outcome for all...
- White papers 2005-07-19
- IBM Announces Expanded Outsourcing Relationship With Amore Pacific
- IBM Korea today announced that it is expanding its outsourcing relationship with Amore Pacific, a leading provider of healthcare and beauty products across Korea and Asia Pacific. Amore Pacific's CEO, Kyung-Bae Suh, and IBM Korea's President, Hwi Sung Lee, today signed the Application Management Services AMS contract, which takes Amore...
- Research articles 2005-03-29
- Call Center Outsourcing
- The do's and don't of call center outsourcing, Creating a successful outsourcing relationship. In an ideal world a contact center outsourcing relationship should see the provider as a seamless extension of the company's business model. The relationship represents a clear transformation of vision, mission, strategy and needs from one...
- White papers 2003-01-01
- The Do's and Don't of Call Center Outsourcing
- The do's and don't of call center outsourcing, Creating a successful outsourcing relationship. In an ideal world a contact center outsourcing relationship should see the provider as a seamless extension of the company's business model. The relationship represents a clear transformation of vision, mission, strategy and needs from one...
- White papers 2003-01-01
- Change Without Pain – An Alternative Model for Year One of Outsourcing Agreements
- Studies show that, when asked what they would do differently in structuring their outsourcing relationships, both buyers and service providers respond that they would do more upfront planning for the transition phase. Using the best practice procedures explained in this paper. As the transition phase is almost never smooth and...
- White papers 2003-01-01
- Investigating Trust In Outsourcing: A Study In The Healthcare Industry
- Trust is important consideration prior to adoption of outsourcing options and subsequently during the management of the outsourcing relationship. Understanding the antecedents to the adoption of information technology is important to both technology firms that provide services and the policy analysts that study the effects of technology adoption and IT...
- White papers 2007-02-12
- Metrics and Incentives in Outsourcing : Driving Peak Performance
- The article is for project management where the main issues are related to metrics and incentives. Metrics and incentives are an important component of outsourcing relationships, but as executives use out- sourcing more strategically, these become more critical than ever. In this research study, it is found that each type...
- White papers 2001-09-01
- Information Systems Outsourcing Success: A Client-Service Provider Gap Analysis in Pakistan
- Business value from outsourcing is increasingly dependent on how well the relationship between the client and its service providers is managed. This paper analyses the factors that affect outsourcing success in terms of project success, knowledge transfer and sustainability. Data were collected from six businesses in Pakistan representing three outsourcing...
- White papers 2004-12-21
- BP Amoco expands business process outsourcing.
- Canada -- BP Amoco and PricewaterhouseCoopers announced in January a $200-million, 10-year agreement to expand their global business process outsourcing relationship to include Canada. Business process outsourcing, or BPO, is defined as the long-term Canada -- BP Amoco and PricewaterhouseCoopers announced in January a $200-million,...
- Research articles 2000-03-01
- Governing Attitudes : 12 Best Practices in Managing Outsourcing Relationships
- "This paper describes best practices regarding the communications methods component of a governance agreement. In any outsourcing relationship, it's important to start well, with mutual understanding and agreement as to objectives, service level performance, responsibilities and fair pricing. But long-term relationships inevitably will be affected by external situations that...
- White papers 2002-05-01
- Managing the Outsourcing Relationship: A Shared Vision Produces Greater Rewards
- Across the world, executives of major organizations are increasingly discussing the outsourcing of non-core services. From check processing by banks, drug manufacturing by pharmaceutical companies to a whole range of information technology and business support, more and more services are now being outsourced to specialist providers. The increasing complexity and...
- White papers 2003-01-01
- Flexibility And Cost In Information Technology Outsourcing: Balancing Opposing Goals
- The growth in the importance of IT outsourcing arrangements combined with the rate of failure of such arrangements makes it imperative to address issues of contracting in the IS literature. This paper examines the contract directly and shows how the costs stipulated in the contract affect the nature of the...
- White papers 2003-08-03
- Outsourcing The Learning Function: Laying The Groundwork For A Successful Transformation
- Outsourcing the learning function is a bold move for many organizations. Compared to many human resource functions, learning is often a complex activity that is at the heart of the core capabilities that an organization must deliver day in and day out. To get the full value of a learning...
- White papers 2005-08-01
- Value-Based Outsourcing Governance: Generating More Value From Your Outsourcing Program
- Over half of companies nowadays that have had negative experiences with outsourcing identify governance as the biggest problem. Governance is the process of overseeing the outsourcing relationship and its results. With more and more companies outsourcing key pieces of their business - often entire end-to-end processes - the potential problems...
- White papers 2008-07-24
- << Previous
- page 1 of 1
- Next >>
