Ovum

Brett has 20 years of experience in marketing, engineering, sales, and operations. Most recently, Brett has led the marketing and sales efforts for voice over IP start-up IP Unity. Prior to that, he spent five years at Gartner, in roles ranging from Principal Analyst, Public Networks; Chief Analyst, Telecommunications; to Group Vice President, and Head of Research for Gartner's G2 research division, where he was responsible for building and launching new research programs as well as integrating several acquired businesses. Before joining Gartner, Brett held a range of positions within Pacific Bell including, Head of Data Services and New Product Development; Head of AIN and Advanced Voice Product Development; Program Leader for ATM product development; Project Leader; Engineering Manager; and Senior Engineer for new technologies. He earned a B.S. in Electrical and Computer Engineering from the University of California at Davis.

Carl Greiner is Ovum's senior vice-president (SVP), Infrastructure for the Software and IT Services group. Joining Ovum after 12 years at META Group, Carl held the position of SVP, directing data centre (infrastructure) coverage. Prior to this he was an SVP at Gartner Group, focusing on data centres and storage in the software cluster.

Daryl Inniss has over 15 years of experience in the optoelectronics industry. He is responsible for components research including industry food chain analysis, forecasting and analyzing market dynamics. Before joining Ovum RHK, Daryl worked for JDS Uniphase as Technical Manager for Raman Amplifier Development. Previously, he spent 11 years at Bell Laboratories/Lucent, conducting research on optical fibers, fiber lasers and high-power fiber amplifiers. Daryl was awarded a Ph.D. in Chemistry from UCLA and an AB in Chemistry from Princeton University.

Karen Liu has 6 years of experience in analysis and 20 years of experience in networking. Her industry experience encompasses both the technical and marketing aspects of the DWDM transition in optical networks. Having been on both the supplier and customer side of cutting-edge optical components, she has hands-on appreciation for networks, systems architecture and the interaction with the component technology. At Ovum RHK, she has worked on a number of projects on disruptive technology introduction. She was also the author of the first detailed forecast for ATCA platforms. Prior to joining Ovum RHK, Karen worked for Tellabs as a senior product planner, with responsibility for optical architecture and product definition of a metropolitan DWDM product. Before Tellabs, Karen was a research staff member at the IBM Research Division, responsible for the optical design of one of the earliest commercial DWDM system products. Karen received a Ph.D. in Applied Physics from Stanford University and a B.S.E. in Mechanical and Aerospace Engineering from Princeton University.

Lynn Hutcheson is Vice President Communication Components at Ovum RHK. Lynn has over 30 years of research, product development and executive management experience in fiber optic technologies, photonics, access networks and HFC systems technologies.

Mary Johnston Turner leads Ovum Summit's ongoing analysis of enterprise customer dynamic computing priorities, buying behaviours, investment timelines and management strategies. During her 20-year career, Mary has assisted a wide range of IT vendors and enterprise IT leaders in developing strategic plans to help them navigate and prosper during times of uncertainty and change. Most recently, Mary has published, spoken and consulted on topics related to dynamic computing hardware, software and services adoption, the evolution of enterprise IT service management strategies, and vendor go-to-market vertical solution capabilities. Throughout her career, Mary has helped vendors and enterprise customers quickly and cost effectively identify points of unique competitive advantage, and take decisive action. Mary has worked extensively with senior leadership teams in the software, computing and communications industries; the IT professional services industry; and Global 1000 enterprise IT organisations. She developed many of Summit Strategies' custom consulting methodologies, including the Scenario Planning process. Prior to Ovum Summit, Mary spent 12 years at Northeast Consulting Resources (which subsequently merged with NerveWire) delivering custom strategic planning and marketing strategy services to a wide array of high-tech vendor and enterprise clients. She was also the Director of Communications Research at the Yankee Group and a senior consultant at BBN Communications. Mary holds a master's degree in Public Policy from Harvard University's Kennedy School of Government, and was a Phi Beta Kappa graduate of Drew University.

Martin is the Managing Director of Consulting at Ovum and manages all consulting activities globally. Based in London, he works across the telecommunications, media and hi-tech sectors. Martin has directed and managed consulting projects in several areas including business strategy (market entry, marketing strategy, preparing for competition), commercial due diligence and valuation, M&A, merger integration, pricing, channel strategy and optimisation, customer value maximisation and regulation. Recent projects include: a 3G business strategy and detailed operations plan for a mobile operator; creating a $100 million ICT and e-government programme for the Government of Vietnam; an enterprise-oriented business strategy for a fixed operator; an operator business plan review for a bank syndicate; integration support for two merging media companies; a business development strategy for a US vendor; enterprise-wide risk management for a fixed incumbent; and customer service and channel optimisation for an operator in preparation for the acquisition of a smaller competitor. Over the past 12 years, he has worked across Europe, Asia and the Americas. Prior to joining Ovum, he held very senior positions including working for a telecoms strategy consulting firm in Asia (Senior Advisor), a start up mobile operator (Marketing Director), PwC in the Global Telecoms Strategy Group (Associate Director), Bechtel Telecommunications, PCCW and Ericsson (business development roles).

David Rogerson is Director of Ovum's Global Telecoms Regulatory Practice. He is renowned worldwide as a leading advisor to regulators and operators on access and interconnection, pricing, universal service and number portability. With 21 years of consultancy experience, he has advised many of the world's leading telecommunications companies. In his 18 years with the company, as well as garnering a wealth of consulting experience, David has worked on many Ovum reports and research assignments. For example, he has authored reports on mobile termination rates, local loop unbundling, cost-based interconnection, number portability and broadband pricing. David joined Ovum in 1988 after a spell at another UK telecoms consultancy, Logica. He holds a first class Mathematics degree from Cambridge University in the UK. David's consultancy expertise covers a broad range of regulatory subjects, but clients have primarily sought his advice on regulatory frameworks, interconnection arrangements, cost modelling, universal service, numbering and number portability.

In this role, Eric is responsible for directing Ovum's research into government IT issues, providing advice to Ovum's government and public sector clients, and supporting our services to software and IT services companies targeting the government market. He is Service Director of PublicSector@Ovum. Eric was previously director of Ovum's information management research. During his eleven years with Ovum, he has been responsible for numerous Ovum reports, including Knowledge Management: Building the Collaborative Enterprise and Enterprise Architecture: a framework for government modernisation. Eric writes regularly for leading IT publications and is a regular presenter at conferences and events. He has worked on consultancy assignments with a wide range of Ovum clients in both the public and private sectors. Before joining Ovum he worked for four years in government IT as a project manager and application developer.

Gary Barnett is the Research Director responsible for Ovum's research into open source, intellectual property and on-demand technology, focusing on the strategic issues surrounding technology selection, best practice and strategy.

Ian Wesley is an Ovum Research Director with over 35 years' experience in the computer industry. He is responsible for the management of Ovum's software research in application development, infrastructure, integration, security and information management. Ian is the author of Ovum reports on The future of the database market and Objects in use: meeting business needs, and edits the Ovum Evaluates: configuration management service. He regularly undertakes consulting projects on the selection and introduction of software products. Prior to joining Ovum he was Director of Software Engineering for a leading UK systems integrator.

Martin Garner is Director of Wireless Intelligence, the Ovum GSMA joint venture, responsible for bringing the service to market and commercialising it. While at Ovum Martin has built up the mobile communications practice, been responsible for developing the advisory services into the company's biggest line of business, and has led many consulting studies in the areas of mobile, policy and regulation. He has been involved with all of our Ovum Reports in mobile communications. Martin's 20 years of experience in the telecommunications industry combine technical roles in product support with commercial and marketing aspects from government procurement and product management. As a product manager he has been responsible for managing product lifecycles, identifying market requirements, product launches and supporting distribution channels worldwide. As a consultant specialising in telecommunications markets he also has experience of large-scale market research projects, market and competitive analysis, market entry strategy formulation, and market development. Martin has spoken at many conferences including the GSM World Congress and FT World Mobile Communications. He is a regular contributor to both the BBC and CNBC's business programmes as an industry expert. He is a qualified electronic engineer and has an MBA specialising in marketing from City University Business School, UK.

Ron Kline brings 18 years of service provider experience to Ovum-RHK and is responsible for overall direction of Ovum-RHK's North American optical networking research. Ron specializes in bandwidth management (DCS and OCS), aggregation (SONET and OEDs), and WDM. His recent projects include researching the use of metro WDM in NA carrier networks and the growing role of Ethernet transport in metro carrier networks. Prior to joining RHK and Ovum, Ron worked for Bell Atlantic as Senior Member of the Technical Staff responsible for future optical network architectures. Ron has a wide variety of network transmission and switching equipment experience and extensive knowledge of network management and operational support systems.

Shirley Brown is a consulting director at Ovum, specialising in the areas of telecommunications, Internet, e-business and digital media technologies. She has over 12 years' experience in the ICT and converging interactive services industry, and has provided consulting services to clients in such market sectors as telecommunications, publishing, broadcasting, satellite, government and public sector, regulation, systems and software, and Internet services. Shirley is the lead author on Ovum's report Digital TV and Telecoms: Opportunities and Threats for Market Players and a contributing author to Ovum's report on the home networking market. Her consulting work has included market assessment, strategy development, due diligence work, operational reviews and business plan formulation. Shirley is a regular speaker on digital media and telecoms, and interactive services. Prior to joining Ovum in March 2000, Shirley was an executive consultant in the London office of KPMG, and a member of the Computing and Internet sector of the Information, Communications and Entertainment business unit.

Steve has an in-depth knowledge of business and IT strategy, and experience with large public and private sector organisations in Europe and Australasia. He also founded and sold an e-commerce company.

Will is a consulting director in Ovum's Commercial Telecoms practice. Based in London, Will works across the telecommunications, media and IT industries. Will has over ten years' experience of working in the communications and consulting industries and has worked across North America, Europe, Asia and Australia. Prior to joining Ovum, he worked with a number of boutique and blue chip professional services organisations, including Gemini Consulting, CGE&Y and IBM Global Services. Will has also worked for Cable & Wireless and spent time running his own management consulting business. Will's experience stems from the management and delivery of a broad range of strategy and operational consulting engagements for clients in the communications industry. Previous engagements have involved market and company analysis; commercial due diligence; business planning; business case development; product and value proposition development; voice and data service pricing; company and new service launch planning and delivery; business model design and operational planning; IT strategy definition and planning; and business process re-engineering and transformation. Will holds an MBA from Manchester Business School and a BA (Hons) in Economics and Public Policy from Leeds Metropolitan University.

Annelise has 11 years' experience in the telecoms, broadcasting and new media environment. She was Managing Editor of Telecommunications International, the industry's leading global monthly trade publication, and before this she was Editor of InterMedia magazine, covering developments in broadcasting, telecoms and Internet regulation and business strategies with the International Institute of Communications (IIC).

Douglas is a senior analyst in the Holway@Ovum service that looks at the UK IT services industry. He covers the IT consulting and systems integration markets. He is also the service manager of Ovum EuroView, the ground-breaking information and advisory service that began operating in February 2004. Until October 2003, Douglas was a regular contributor to the Financial Times newspaper, writing features for the FT IT section on a wide range of subjects, particularly IT services and enterprise software. He was also editor of Management Consultant International, a subscription newsletter distributed in Europe and North America, and was the European correspondent of Upside, a major US business magazine. He has written for most of the UK national daily newspapers, plus a wide range of industry titles, and has worked for online as well as print publications. From 1998 to 2001, Douglas was editor of Computing, the leading IT business weekly magazine, where he managed a team of 24 people with a budget of over 1 million. He has also worked on local newspapers and was a management trainee in local government. He has a degree in Economics from the LSE and post-graduate diplomas in Applied Phonetics, Business French and Journalism.

John O'Brien is an analyst in Ovum's Government Practice, specialising in the public sector markets. John covers a range of outsourcing, business process outsourcing (BPO) and IT services companies, and is increasingly focused on emerging topics such as shared services within government. John joined Ovum as an analyst in March 2005. Before this he was a senior analyst at ComputerWire, a Datamonitor company, where he helped launch and edit BPO Market Report and was the deputy editor on Global Computing Services; titles focused on the worldwide BPO and IT services markets. John also contributed to ComputerWire's daily news service Computergram and monthly magazine Computer Business Review. He was also involved in delivering ComputerWire's Contract Database service. Prior to this, John freelanced for the Economist Intelligence Unit, where he wrote articles on the global airlines, telecommunications and legal sectors.

Marta has an in-depth understanding of the competitive strategies of key wireless and wireline service providers and has substantial experience in advising major operators on key strategic issues.

Michele Mackenzie is Service Manager for the WirelessMultimedia@Ovum advisory service and Practice Leader for Ovum's Consumer Practice. The WirelessMultimedia service offers strategic advice to over 50 clients. Michele has over seven years' experience in the telecoms industry, specialising in mobile communications and wireless Internet. As Service Manager for WirelessMultimedia@Ovum, Michele is responsible for developing the service to cover emerging wireless data services and ensuring that we deliver in-depth qualitative and quantitative analysis to our clients.

Stefano is the service manager for the Regulation@Ovum advisory service. He is responsible for managing this service, which provides interconnect and regulation advice to more than 40 clients around the world. Stefano also contributes to Ovum's consulting projects as an expert in the area of economic regulation and interconnection. Stefano is a principal analyst, and one of Ovum's regulatory experts. He has a strong background in economic regulation, gained through his work as a regulatory economist specialising in tariff regulation. Since he joined Ovum in 2003 he has worked on the development of the concepts and content of the new Regulation@Ovum service. Before joining Ovum, Stefano was involved in implementing the new regulatory tariff regime within the Italian water services regulatory framework.

Tony is a senior analyst and service manager of Ovum's Wireless Software advisory service. His research focuses on relating software and software markets supporting next-generation mobile services to the requirements for creating good user experiences. His specialist topics include mobile application platforms, wireless content management and delivery, and mobile service customisation and personalisation. Tony is the author of numerous reports in this field, including Multimedia mobility: assessing the portability challenge, Mobile Linux: a sheep in wolf's clothing? and Mobile content delivery platforms: balancing software and content. Tony makes regular conference appearances, often as chair, and is frequently sought out by the media for his insight. He is actively engaged by software vendors to advise on their product, positioning and messaging strategies. Prior to joining Ovum, Tony worked for many years as a technology journalist with a special interest in emerging mobile technologies. He has an MSc in Science Communication from Imperial College London and a BSc in Psychology from University College London.

Carl Gressum is a senior analyst in Ovum's global Consumer Practice. He specialises in the impact of broadband services on consumer electronics, and the market challenges presented by networked homes. Carl is the lead analyst in Ovum's ConnectedHome@Ovum advisory service, and contributes with forecasts, reports and market comments.

Charice is a research analyst for the Regulation@Ovum advisory service, our leading regulatory advisory product with more than 40 clients worldwide. Prior to joining Ovum, Charice worked for a media charity targeting the Chinese community in London. Charice previously worked for the National Development and Reform Commission (NDRC) in China for six years, where she carried out research on foreign investment, foreign trade and farming subsidies. Charice holds an MSc in Environment and Development from the London School of Economics, a master's degree in Commerce & Finance from Curtin University of Technology, Australia, a graduate diploma in International Economics from Adelaide University, Australia, and a master's degree in Economics from Tianjin University of Economics and Finance, China.

Prior to working for Ovum, Christian worked for BT and NTL on projects that included developing the retail broadband product portfolio, product demand models and business planning. Previously he founded a dot-com business in Mexico City, where he gained extensive content and media experience.

Chris is a Principal Analyst within Ovum's Technology Group, and plays a leading role in Information Management Technologies as both an analyst and consultant. With over 20 years' experience in the IT industry working for systems integrators and consultancies, he contributes to a wide range of Ovum's research and consulting projects. Chris writes analysis for the Software@Ovum advisory service and contributes to Ovum's Workplace topic. He has substantial expertise in many areas including knowledge management, content management, portals and collaboration technologies. He has extensive practical experience in software development and consulting in advanced technologies. Consulting projects at Ovum include both technology-focused assignments and strategic business consulting, such as executive-level software briefings, developing strategic plans for IT implementation, advising on software selection and evaluating product development strategies. Chris speaks widely at conferences and seminars, and is regularly quoted in trade journals and the national press. He is the author of a book on knowledge-based systems, and his articles appear in a wide range of leading IT journals. He has an MSc in Intelligent Systems and an MBA in Technology Management.

Craig Skinner is a Senior Consultant with Ovum, based in Melbourne, Australia. Craig specialises in telecommunications regulatory policy and mobile strategy development, and has worked extensively in Asia-Pacific and the Middle East. He has over ten years' experience of providing strategic advice within the telecommunications industry.

David Bradshaw is principle analyst in Ovum's software group. His specialisation is customer relationship management, but he also works on the licensing and pricing of software and software business models. He also has experience in contact centres and is a frequent commentator on the software industry in Ovum's EuroView Daily Bulletin and Holway Hotnews services.

David Kennedy is a Senior Analyst responsible for broadband and wireline research. Based in Melbourne, he co-ordinates Ovum broadband research priorities across the Asia-Pacific region.

Eden is a Principal Analyst with Ovum's consumer group practice. A key focus is strategic analysis of the wireless market, with particular expertise in enhanced content and messaging services, mobile marketing and next-generation device/platforms. Eden also covers fixed broadband content, convergence, home networking, and is building Ovum's expertise in partner relationship management (PRM) and customer relationship management (CRM). Eden is the lead author of a number of reports and recent ones include Next-generation devices: the impact of convergence, Regulating and controlling access to Internet content, Partner relationship management: best practices and CRM for mobile operators. In addition, Eden has managed high-level consultancy projects focused on providing strategic advise and market intelligence. Eden's knowledge of the wireless market means she is a frequent speaker at conferences and is regularly called upon by the media for comments on industry events. Prior to joining Ovum in 1998, Eden was editor for a number of respected industry publications, including Informa's Mobile Communications International and the former Financial Times newsletters FT Telecom Markets and FT Mobile Communications.

Prior to joining Ovum, Elaine was with Maxis Communications Berhad, Malaysia's leading mobile communications provider, where she helped shape Maxis' regulatory strategy. Elaine was also a Strategy Business Analyst with Accenture's Government Industry where she played a part in helping the Malaysia and Brunei governments realise their eGovernment visions. Elaine holds a Masters degree in Economics and Finance from Warwick Business School, UK. She also has a BA (Dual Honours) in Accountancy and Financial Management and Economics from the University of Sheffield, UK.

Elsa is a senior analyst contributing to the Mobile@Ovum advisory service. The service provides expert analysis of industry and product trends, evaluations of the wireless strategy of major players and reports with advice on the opportunities and threats in the mobile market. Elsa provides strategic advice to mobile operators and leading wireless suppliers worldwide. Her current areas of research include prepaid markets and strategies, wireless cities and new market entrant strategies. She is also a regular conference speaker and media commentator. Since joining Ovum in 2003, Elsa has developed expertise in a broad range of wireless topics including M2M, mobile email, mobile device management, RFID and enterprise mobility. Prior to joining Ovum, Elsa worked as a CRM and call centre analyst. She graduated from Lyons University in 2000 with a master's degree in Classics.

Emilie Ditton is a Senior Consultant with Ovum, based in Melbourne, Australia. She specialises in strategic market and regulatory analysis in telecoms. Emilie has over eight years' experience of analysis within the telecommunications industry. She joined Ovum in June 2005.

Fernanda Veiga has over ten years' experience in the telecoms and IT industry. She joined Wholesale@Ovum as a senior analyst in August 2006. As part of the Wholesale@Ovum team, she researches and analyses major market developments in the wholesale market, identifying relevant trends and their impact to give strategic advice to service providers and operators. Prior to joining the Wholesale@Ovum team, Fernanda worked at Global Insight as a Latin America analyst for the Telecoms Practice and as a finance/business analyst for Vivo, Brazil's biggest mobile operator owned by Telefonica Moviles and Portugal Telecom. She has a master's degree in Communications Management from Coventry University, an MBA in Business Management from Fundacao Getulio Vargas and a BSc in Economics from Catholic University of Salvador (UCSAL). She is fluent in Portuguese, Spanish and French, and has a basic understanding of Italian.

Gail Kittikachorn is a senior consultant in Ovum's telecoms consulting group, based in London. Gail has experience in telecommunications, online services and ICT, and specialises in strategic modelling, forecasting, financial analysis, marketing, and communications and scenario planning. Previously, Gail worked for Accenture as a consultant in the Strategy and Business Architecture division. She was involved in a variety of projects, including business and financial modelling, value chain and financial analysis, IT strategy, customer segmentation and marketing strategies, business plan development, and mobile enterprise solution design and development. Gail holds an MBA from the University of Cambridge in the UK and a BA (Hons) in Business Administration, International Program from Chulalongkorn University in Bangkok, Thailand.

Georgina O'Toole joined Ovum Holway as an analyst in August 2000. With a focus on the UK software and IT services (S/ITS) market, Georgina has spent the last four years developing her knowledge of one particular vertical: the UK public sector market. She now leads Ovum's UK Public Sector Advisory Service for S/ITS suppliers, providing in-depth analysis of UK government IT strategy, S/ITS supplier opportunities and the competitive landscape. Georgina is regularly engaged by clients to provide advice related to this area of expertise. Georgina also continues to regularly contribute to Ovum's daily Hotnews service and monthly SystemHouse newsletter, and has responsibility for tracking and reporting on a number of the UK's leading IT services companies. Prior to joining Ovum, Georgina worked for IT services company CMG (now LogicaCMG) as a business analyst, where she worked for a variety of clients in the transport and logistics, and telecoms sectors. She has a BSc in Management Sciences from Southampton University.

Graham Titterington is a consultant with Ovum Ltd, and is the editor of Ovum Evaluates: Software Testing Tools. He is responsible for monitoring developments in the software testing sector, and for researching into the tools and processes which support software testing. He has 20 years of experience in Software Engineering and has taken a particular interest in rigorous development methods. His career started in the development of real-time systems, mainly for military and telecommunications applications. The experience of the difficulties faced in producing reliable and usable systems within physical and economic constraints led to an increasing interest in software engineering methods and tools. He undertook research in applying formal specification methods, the satisfaction of performance requirements during the early stages of the system design cycle, the use of object-oriented techniques in configuration management, and selection of test cases. Since then, he has spent 3 years applying rigorous techniques to the verification and analysis of safety critical software for the nuclear and aeronautical industries, and 1 year lecturing on software design methods. He holds a B.Sc. in Mathematics, a M.Sc. in Computation, and is a Chartered Engineer and an Associate Fellow of the Institute of Mathematics and its Applications.

Ian is a Senior Analyst at Ovum where he leads research on integration. Respected as a thought leader on business intelligence and integration technologies, Ian is one of the most widely quoted analysts in the industry. Prior to joining Ovum Ian worked at the Butler Group for six years where he covered business intelligence and integration, serving a client base that included SME organisations, multinationals and government/public sector bodies. Ian's role consisted of both research and consulting engagements, including working with venture capitalists to do SWOT analyses on target clients, as well as working with European systems integrators offering strategic advice on investment in new markets. Ian holds an MSc in Management Science and Operational Research (Warwick Business School) and a BSc in Applied Physics (Warwick University).

Ian brings 14 years of telecoms vendor experience to his role as senior analyst. He is responsible for developing the forecasts for Ovum RHK's four optical networking advisory services and optical components advisory service. He also contributes to custom research and consulting for clients. Prior to joining RHK in 2004, Ian was the account marketing manager at Corvis for major carrier accounts. He was responsible for developing optical network plans and commercial proposals that led to successful lab trials, field trials and commercial network deployments. At Nortel, Ian was project manager for business and network planning. Working with Nortel's customer base, Ian led business and network planning efforts that supported carrier equipment deployment and capital budget decision making. Additionally, he held systems engineering positions in the areas of access, switching, optical and enterprise networks. Ian received his MBA from Queen's University in Kingston and his BSc in Electrical Engineering from the University of Manitoba.

Ioanna Petini is a Telecoms Consultant in Ovum's Consulting Group, based in London. Ioanna specialises in strategic and regulatory modelling, forecasting, financial analysis and scenario planning. Ioanna joined Ovum from British Telecom, where she worked as a Regulatory and Price Modelling Analyst and was central in the design and regulatory modelling of fixed-to-mobile control, 'General Retail Price Control' and USO Review. Ioanna holds an MSc in Operational Research from the London School of Economics and a degree in Marketing and Operational Research from the Athens University of Economics and Business.

Jane is a senior consultant in Ovum's Consulting Group and has 9 years' experience in the telecommunications industry.

Jonathan Coham is an analyst for the Broadband@Ovum advisory service, which provides analysis of broadband markets and operators. Jonathan's contributions include operator strategy, regional competitive analysis, forecasting and reports on next-generation networks. Prior to joining Ovum, Jonathan spent two years as an analyst and manager for the Radicati Group, specialising in messaging/collaboration and access technologies. Jonathan has spoken at a number of conferences and media events, and taken part in major research projects centred on emerging communications technologies. Jonathan holds a Bachelors degree in Business and Psychology, and a Masters degree in International Business Management.

Jongki Lee is a Principal Consultant at Ovum based in Seoul, South Korea. Before joining Ovum, he worked for SK Telecom for seven years as a senior manager in the Policy and Regulatory Division. Jongki's career in telecommunications has spanned over 12 years. He has strong expertise in the telecoms policy and regulatory sector. He specialises in interconnect, universal service obligation (USO), facility sharing and retail tariffs. He has a strong mix of theoretical and practical experience in overall telecommunications business. Recent projects include work on USO, fixed-mobile convergence, carrier selection, MVNOs, and fair competition issues. Jongki has a Masters degree in Business Administration from Yonsei University in South Korea.

Julien Grivolas is a senior telecoms analyst for Ovum's Mobile@Ovum advisory service. He specialises in the wireless and broadband wireless access (BWA) markets, covering technologies such as WiFi, WiMAX and HSDPA. His work includes research on the technical and strategic aspects related to BWA technologies, evaluating infrastructure vendors, producing forecasts and leading workshops. Julien has spoken at several conferences on the BWA market and on HSDPA and WiMAX in particular. Julien also contributes to the Ovum-RHK advisory service Service Platforms, which focuses on IMS, SDP and multimedia platforms. Julien has seven years' expertise as a telecoms equipment analyst, having previously worked in the telecoms equipment sector. Before joining Ovum, Julien was an analyst covering the telecoms network equipment sector for another research firm. Prior to that, Julien was a project manager at Cegetel, where he was responsible for technical economic studies in the Telephony Architecture Department, drawing up business plans for several international mobile telecoms operations. Julien Grivolas is a graduate of the Institut National des Telecommunications.

Kevin Lee brings eight years of telecoms and broadcasting industry research experience to Ovum. Kevin is an analyst based in Hong Kong, and his focus is the Chinese market. Prior to joining Ovum, Kevin worked for AsiaSat where he gained an impressive record researching markets including India, Taiwan and many other key areas. Kevin is a Bachelor of Science in Statistics, a Master of Arts in Quantitative Analysis for Business and a Master of Science in Finance.

Kostas Koulinas is a Consultant in Ovum's Telecoms Consulting Group based in London. Kostas specialises in the wireless telecommunications sector and has conducted extensive research in the transition from 2G to 3G mobile networks, as well as in the deployment of 3G technology in Europe. Prior to joining Ovum, Kostas held positions in Kantor Management Consultants as an Associate Consultant, and in Cellular Design Services as a Cellular Design Engineer. Kostas holds an MSc in Management/Strategy from the London School of Economics and an MSc in Mobile Communication Systems from the University of Surrey. Kostas also holds a five-year Diploma in Electrical and Computer Engineering.

Lucy is a research analyst in Ovum's Enterprise practice. Within the practice she is responsible for bringing together all of the different forecast areas covering fixed and mobile communications services on a global basis. Lucy also covers the areas of broadband voice and conferencing, and contributes to many of the group's research areas. Prior to joining the Enterprise team, Lucy worked as part of Ovum's central forecasting team performing quality assurance and also as a research analyst working with Ovum's broadband, mobile and regulation teams. Lucy has a BA (Hons) degree in Spanish and Latin American studies from the University of Portsmouth.

Marco Marini is a consultant in Ovum's Telecoms Consulting group, based in London. Marco's interests and expertise include telecoms-broadcasting convergence, VoIP, and fixed and wireless broadband technologies. Recently he has worked on market analyses and regulatory reviews of the main European markets for IPTV and mobile TV, and case studies in the broadband content and mobile data areas. Marco has been quoted in the Italian press in connection to recent strategic trends in the national telecommunications industry. Prior to joining Ovum, he obtained an MSc in Industry and Innovation Analysis (distinction) from Sussex University, UK. His final research project considered technological, strategic and regulatory aspects related to the provision of mobile VoIP services in the London area. Marco also holds a BSc in Economics of International Markets and New Technologies from Universita Commerciale L. Bocconi, Milan, Italy.

Mark Main is a Senior Analyst with Ovum and has 25 years' experience in the telecommunications industry. He specialises in the exploitation of network technologies and their impact on new network services and architectures. As an accomplished professional in next-generation networking, Mark has written market reports for Ovum on metro area networks, broadband access technologies (including cable, DSL, fibre to the premises, and powerline), multi-protocol label switching, Gigabit Ethernet, home networks, rural broadband access issues, broadband service activation and support, and consumer voice over IP. Mark is a member of the Broadband@Ovum advisory service team - responsible for the analysis of fixed-line consumer broadband services - but also works closely with other Ovum Advisory Services on broadband network issues. Mark has also worked on consulting projects concerned with corporate recovery, corporate finance, company product portfolio strategy, and broadband network issues for rural communities. Before joining Ovum in 2001, Mark was a Communications Engineer at Nortel Networks. Prior to working for Nortel Networks, Mark was a Communications Engineer at BT's Research and Development Laboratories. Mark is a Chartered Engineer, holds a BSc degree in Electronic Engineering from the University of Southampton and has a post-graduate Diploma in Management Studies. He is a Member of the Institution of Electrical Engineers.

Based in Thailand, Matt Walker is a senior analyst for Ovum RHK for the Network Infrastructure practice, specializing in Asia-Pacific telecoms markets. Prior to initiating RHK's Asian optical research in 2000, Matt provided analysis for a number of RHK's services, with a particular focus on emerging carriers and service provider capital spending. Matt's recent projects have addressed carrier Ethernet in Asia-Pacific, metro optical deployment trends, vendors' competitive strategies in emerging markets, business opportunities for unused radio spectrum and Asian carriers' plans for IP multimedia subsystems (IMS). Before joining Ovum RHK, Matt worked as an economist for Exeter Associates, a consultancy specializing in regulated industries. Matt received his M.S. in Applied Economics/Public Policy Analysis and B.A. in Political Science from the University of Rochester in 1995 and 1994, respectively.

Matthew Howett is a research analyst for the Regulation@Ovum advisory service, based in London. His work includes the benchmarking of interconnection and regulatory models, the tracking of regulatory developments, and changes in the EU and other major telecoms markets & associated economic analysis. Prior to joining Ovum he completed an internship working as an analyst on a competitor analysis and price benchmarking project within BT Global Services. Matthew holds an MA (Hons) in Economics from the University of Edinburgh.

Michael Philpott is a principal analyst specialising in broadband access technologies and next generation networks. Michael is also manager of Ovum's Broadband@Ovum team and is responsible for all of Ovum's broadband access research. Michael's contribution to this research includes reports in areas of broadband technology, operator strategy, broadband markets as well as detailed broadband network cost modelling and service demand forecasting. Michael is well known on the conference circuit, providing his analytical view on broadband markets and technologies on behalf of Ovum or its clients.

Mike Cansfield is a research director with over 17 years' experience in the industry, and now also leads Ovum's Telecoms Strategy practice. He is responsible for leading Ovum's research in this area and managing relationships with several key clients.

Mike is a Senior Analyst with Ovum covering the breadth of information management technologies. As a consultant, researcher and accomplished speaker, Mike's analysis and strategic advice is highly respected in both blue-chip businesses and large public sector organisations across Europe. Before Ovum, Mike worked at Butler Group for five years, leading the Knowledge Management and Public Sector practices, developing particular expertise in the areas of enterprise portals, compliance and records management. Mike's career prior to becoming an analyst was principally in the NHS, but he also spent periods as an IT consultant and as the IT manager for an International Chartered Institute. During his 17 years in the NHS, Mike was both an operational manager for community healthcare services, and latterly an information services director, acting as a key advisor on regional and national initiatives. Mike gained an MBA in 1998; he describes himself as a strategist with a passion for management, and flair for information.

Dr Mike Gilbert is a principal analyst at Ovum, specialising in legacy renewal and SOA. Mike brings 30 years of experience in the IT industry to bear on the subject of legacy. His experience includes research on software engineering for highly reliable systems, consulting and software publishing for system development methods and leadership in product development, strategy and marketing for legacy tools vendor Micro Focus. Mike has written numerous articles on the subject of legacy and these have been published widely in the trade and business press. He is well known as a thought leading speaker and his insights have been widely quoted in Europe and in North America. Mike has provided consulting services to some of the largest IT organisations in Europe and North America. Mike holds a PhD in Physics from Cambridge University (UK) and a BSc in Physics from Manchester University (UK), and is a qualified teacher.

Paul Herzlich is a principal analyst at Ovum, specialising in software testing and software testing tools. With 35 years' experience in the IT industry, Paul has tracked the rising status of testing as a distinct IT discipline and has been a long-time champion of testing tools. His experience spans both consultancy and real testing practice. With Dorothy Graham, Paul compiled and edited the third and fourth editions of the CAST Report, a compendium of over 150 software testing tools. He now marshals his extensive knowledge of software testing and test automation products for the Software@Ovum service. As a consultant, Paul has advised many clients on test process improvement and on the effective and successful deployment of test automation. He was responsible for the original testing process in the Dynamic Systems Development Method (DSDM), an early agile development method. He has been a speaker at SQS Test Conferences in the UK and Germany, at the EuroStar testing conference and at meetings of the Specialist Interest Group in Software Testing of the British Computer Society (BCS SIGIST). Throughout his career, in parallel with his consultancy assignments, Paul has remained an active software testing practitioner. Paul now monitors the trends in software testing practices and the growth and directions in test automation. His recent reports for Ovum include the Annual Software Testing Tools Review, Software Test Outsourcing, Risk-based Testing, Testing for Agile Processes, The New Breed of Test Automation Products and Application Security Testing.

Pauline Trotter is a principal analyst specialising in enterprise communications, and is responsible for Ovum's research among enterprise users, from SMEs to large multinationals. She contributes to both the EnterpriseMobility@Ovum and IP-Enterprise@Ovum advisory services, most recently in the areas of fixed-mobile convergence, remote access and IP telephony. Since joining Ovum 11 years ago, Pauline has worked on a number of telecommunications consulting assignments, including benchmarking studies for enterprises and market strategy studies for suppliers. She has authored a number of Ovum reports on a variety of topics, including broadband services, fixed wireless access and mobile services. Pauline was responsible for managing Ovum's telecoms report line of business for several years and managed the European telecommunications user panel of multinational organisations. Before joining Ovum, Pauline worked for several years in the Space and Communications Division of LogicaCMG, where she carried out consultancy assignments for major multinationals and government bodies. She has worked in the telecoms industry since 1984. Pauline holds a BSc (Hons) and PhD from the University of London.

Peter advises on government and local government within the UK. He understands the public policies driving the use of technology in the public sector. He is currently following the Efficiency Programme, the Comprehensive Spending Review 2007, and local and regional government re-organisation as key drivers of shared services and business re-engineering. Peter has a specific focus on public-private partnerships as well as the funding, procurement and delivery of key information technology projects. This focus is backed by Peter's extensive experience of pitching for and delivering vanguard public sector transformational projects. Peter recently advised a global IT services company on how to target its UK local government strategy. He is currently looking at success factors in relationships between local authorities and their suppliers, especially in the provision of information and communication technologies. Peter has a BSc in Geography and Economics from London University, an MSc and PhD in Economics from the London School of Economics and an MSc in Business Systems Analysis and Design from City University. Since 2000 Peter has been a visiting Research Fellow in the School of Informatics, Department of Computing at City University. His research is focused on how the public sector is using technology to deliver its policy objectives.

Phil Codling is a principal analyst in Ovum's IT Services practice. As service manager for Holway@Ovum, he is responsible for coverage of the UK software and IT services (S/ITS) market and industry. Phil's personal areas of expertise and interest include the impact of global sourcing, the financial performance of S/ITS companies, strategies for competitiveness in a mature market and the convergence of telecommunications and IT. Since joining Ovum in 2002, Phil has worked closely with Ovum's customers on consulting projects and other engagements, including a major study of offshoring for the UK government, a number of bespoke projects on growth opportunities in the BPO market and a series of workshops advising a leading IT services provider on growth strategies for the UK. Phil regularly speaks at customer events and other conferences, and has been widely quoted in the business and trade press, including the Financial Times, the Wall Street Journal Europe, the Economist and the Economic Times of India. Prior to joining Ovum, Phil spent three years with BT, where he held strategy and business development roles, including a year based in Silicon Valley, California, working on alliances and partnerships with technology firms. His analyst career began in 1996, when he joined another consultancy firm as an IT market analyst. Phil holds a BA in Modern Languages from the University of Bath and an MA in Film and Television from the University of London. He lives in West Sussex and is based at Ovum's Farnham office.

Raymond Yu is an analyst specialising in telecommunications business strategy, and is part of the Mobile@Ovum advisory team. This service provides analysis of wireless service provider strategies, wireless network infrastructure strategies, wireless markets and devices, and wireless forecasting. Ray's most recent research and analysis has covered ultra low cost handsets in emerging markets, fixed and mobile service bundles, and subscriber retention strategies. Ray holds a master's degree in Telecommunications from University College London and a bachelor's degree in Electronic and Computer Engineering from the University of Nottingham. Prior to joining Ovum, Ray worked for HSBC.

Richard Mahony is a Senior Analyst in Ovum's Enterprise practice, where he is responsible for business access services. His role also embraces service provider benchmarking and end user analysis. Prior to joining Ovum, Richard worked for six years as a consultant advising both telcos and enterprises. For telcos, Richard has experience in competitor profiling, conducting market proposition assessments and developing business cases for emerging technologies. He also undertook a number of bespoke product and service benchmarking assignments. Through his work with MNC's he has developed an in-depth understanding of enterprise telco management. He has advised blue chip organisations on defining their communications requirements, developing ICT strategies and improving operational efficiency through business process re-engineering and best practice supplier management. Richard has a BA in Business Studies, an MA in Marketing and a post-graduate diploma from the Chartered Institute of Marketing. Richard is also a member of the Chartered Institute of Marketing.

Rodrigo Barreto is a Senior Consultant at Ovum, based in London, and has over 10 years experience in the telecommunications industry with broad exposure to the Latin American and European markets. Rodrigo has expertise in both fixed and mobile telecommunications. His knowledge of service providers' business models and understanding of technology have been used to drive the introduction of new products and solutions to the marketplace. Rodrigo has also developed a number of business cases, in partnership with carriers, in the areas of broadband and next-generation Networks. Previously, Rodrigo worked for: BT as Proposition Manager, Ericsson as a Customer Solutions Consultant and Siemens as Product and Solutions Manager. Rodrigo has a BSc in Engineering from the University of Sao Paulo and is a MBA graduate from Manchester Business School.

Samad Masood is an analyst in Ovum's UK software and IT services practice, and specialises in IT services, outsourcing and offshore services. Samad covers a range of outsourcing and services companies in the UK IT services market, as well as focusing on the leading Indian offshore providers. Samad is also responsible for maintaining Ovum's UK contract database service. Samad joined Ovum as an analyst in November 2004. Before this he was a research analyst and reporter covering the global IT services market for the Global Computer Services unit of ComputerWire, a Datamonitor company. Prior to that Samad worked for technology industry publisher Infoconomy, writing articles about the IT industry for monthly magazines Information Age, and Infoconomist, as well as editing the weekly web services industry newsletter Collaborate. Samad has a BSc in Sociology from the University of Surrey.

Sangyun Han is a Research Analyst in Ovum's Seoul office. Sangyun has a M.A in Economics from Hankuk University of Foreign Studies in Seoul, specialising in Econometrics & Industrial Organisation. Prior to joining Ovum, he worked in SoftBank Research & Consulting and ROA Group as a Consultant, focused on mobile industry and market strategy.

Sean Kennedy is a senior consultant in Ovum's Telecoms practice in London. Sean specialises in regulatory policy and strategic market analysis in converging telecoms markets, particularly mobile and broadband access, and value-added services. Sean has over seven years' experience working on regulatory issues in the telecommunications industry. Sean joined Ovum from Orange UK, where he was regulatory manager of broadband policy. Before that he worked for Vodafone in a variety of senior strategic and regulatory policy roles in the UK (for Vodafone Group), and in Vodafone operating companies in Australia and New Zealand. Sean has a Bachelor of Economics degree (Honours) from Flinders University of South Australia.

Stephen Young has been Principal Analyst at Ovum since January 1996. He set up, and is now Principal Analyst on, Wholesale@Ovum, the online service which analyses and advises on developments in wholesale telecoms.

Stewart Anderton has extensive experience of the telecommunications industry and specialises in the impact of emerging technologies on operators and service providers. He consults primarily in the areas of telco network and service strategy, business plan development, emerging IP services and operational support systems - with clients in European, Asia-Pacific and US.

With over fifteen years experience in the telecommunications industry, Susan has contributed to a wide range of Ovum publications and consulting projects. Susan has been co-author of the reports IP: the Impact on Telco Services and Revenues and Virtual Mobile Services: Strategies for Fixed and Mobile Operators. Susan has also directed and managed consulting projects in the areas of business strategy (preparing for competition, market entry and business planning), numbering, number portability, universal service and interconnection. Prior to joining Ovum in 1997, Susan held positions with: Inmarsat, the House of Commons and the Department of Commerce, Washington DC. Susan holds a BA in politics from Ithaca College (NY, USA) and an MA in International Relations from the University of Sussex.