Patricia Seybold Group

Charles E. Rider, jr. is a senior analyst with the Patricia Seybold Group. Rider specializes in messaging systems, groupware, customer service, electronic commerce, and customer-facing e-business applications. With over 13 years of industry experience in networking, messaging systems, Web site design, and applications systems combined with an intimate understanding of business and its intricacies, Rider brings a broad-based and practical perspective to his work. Rider concentrates on customer-facing e-business systems and how companies can use them to open new markets, forge stronger relationships with their customers, and expand the reach and profitability of their businesses. Rider is a senior analyst in the group's E-Business Strategies & Solutions Strategic Planning Service. Rider's consulting has included deploying an online investment information system with a worldwide financial services firm, planning and deploying online quality assurance systems for home healthcare institutions, working with a nationwide vendor of industrial supplies to create a technical support intranet for its sales force, helping several companies offering online customer management systems to formulate product and marketing strategy, and planning and deploying content-rich Web sites to support ongoing research and marketing activities for a Big 4 accounting firm.

Seybold apprenticed with her father, John W. Seybold, who is considered the guiding force in transforming the publishing industry to electronic publishing. In that family business, she worked alongside her two brothers Jonathan Seybold, who is credited with creating the desktop publishing industry and who built Seybold Seminars into a major trade show enterprise, and Andrew Seybold, who is one of the world's leading authorities on mobile, wireless computing.