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- Crisis Communications: Get It Right - The First Time
- The tragedy at the Sago Mine near Tallmansville, WV on January 3, 2006 and the rumors that followed highlight the criticality of communications in a business continuity plan. It also points out that no matter what the news, timing can turn an event into a "Lose-lose" situation. One of the...
- White papers 2006-01-27
- Choosing a Crisis Notification System
- There are a growing number of crisis communications solutions on the market, so how do business continuity managers set about choosing the best one for their organisation? In this paper, the author provides a checklist of key considerations. The best systems are flexible and template-driven, allowing administrators to pre-plan the...
- White papers 2005-03-24
- Emergency Notification Methods: What Are the Risks?
- In the immediate aftermath of a business threatening event, an organisation needs to invoke its business continuity plans and organise the recovery. Communicating 'Immediate actions' and important information are vital to the overall success of the process. This stage is a critical choke point and an organisation should carry out...
- White papers 2004-04-23
- The Crisis Team and Crisis Room: A Guide to Getting the Basics Right
- If the first 24 hours of a crisis are important, the first hour is vital. Reacting quickly positions a company as efficient and responsible. More importantly, it seizes the initiative and places the company in control. Taking control and operating transparently in that first hour requires trained crisis management personnel...
- White papers 2005-10-31
- Getting to Grips With Mobilising Crisis Teams
- A survey of British financial companies led the Financial Services Authority to voice concerns that the sector may not be able to respond effectively to emergencies because of delays in mobilising crisis teams. This trend extends well beyond the financial sector. While most large organisations nowadays have crisis plans in...
- White papers 2006-09-08
- How Effective Is Mobile Telephony in a Crisis?
- Many organisations rely on mobile telephones for day to day operations. The ubiquity and usefulness of mobile technology cannot be disputed. However, when an organisation suffers a crisis, can mobiles be relied upon? This paper explains some pertinent issues in this area. There are two elements of communication system failure...
- White papers 2004-12-03
- A Hidden Crisis Behind Communication
- Michael Faber raises various communications issues which some business continuity plans fail to address. When planning for business recovery from major incidents - possibly caused by a building power failure, or fire, or bomb incident - an alternate place of work will need to be planned for. If the incident...
- White papers 2004-07-02
- Building a Capable Emergency Management Team
- Perhaps the single most important factor in determining the long-term success of an enterprise during a crisis is the performance of the emergency management team. It is their performance on the day rather than any procedures, plans or resources that ultimately counts. They are the ones who either recover the...
- White papers 2005-01-21
- Factors to Be Considered When Selecting a Business Continuity Planner and Partner
- The specialised nature of business continuity means that many organisations need to utilise the skills of a dedicated coordinator and the resources of an external partner to ensure that business continuity arrangements are established that are appropriate, comprehensive, cost effective and practical. But choosing such a coordinator and partner is...
- White papers 2005-04-27
- Crisis Management - Don't Forget the People!
- In the past, business continuity and crisis management has focussed on tangible assets, essentially recovery of systems and data and re-establishment of facilities and services. This all changed in the aftermath of 9/11, where it was realised that the human factor was as critical as the technology and buildings. Watching...
- White papers 2004-03-17
- Pandemic or Pandemonium?: Drawing on Crisis Management Best Practice to Prepare for the Worst
- Pandemic and health scares test a person's ability to predict, manage and communicate risk to the limit. Too many scares have come and gone for the average punter to worry unduly but, at the same time, there is a need to prevent and protect and to allay deep-seated fears. A...
- White papers 2005-12-13
- Crisis Communications and Disaster Response
- Events such as terrorist acts, hurricanes and power outages have shown people that interruptions in one's business, not to mention one's daily life, is never far away. Even the best-thought-out disaster-response plans are inadequate if they don't include effective means of communicating to first responders, citizens and emergency operations centers.
- White papers 2006-04-01
- Communicating in a Crisis - Which Technologies Can Be Relied on?
- Crisis management and business continuity professionals understand that effective communication before; during and after an incident can drastically alter the outcome of that incident. When an organisation has determined the most effective mix of communications media, i.e. the means to communicate, it should apply sufficient attention to deciding what to...
- White papers 2006-09-22
- Crisis Management: How to Plan for the Unknown
- One of the clear lessons that needs to be learned from the many and varied crises and disasters that the world has seen since the start of the new millennium is that it is not possible to predict every incident that will impact the company. This makes scenario-based business continuity...
- White papers 2006-09-29
- Critical Success Factors for Effective Crisis Management
- Much has been written on the subject of crisis management over the years. The amount of research has increased exponentially over the past few years following the impact of 9/11, SARS and more latterly the Asian tsunami. Whilst academic research is all well and good sometimes 'Coal-face' experience can count...
- White papers 2005-07-12
- Best Practice: How to Use Automated Notification Systems
- Using automated systems to deliver crisis messages is accepted as an excellent method of accurately and quickly communicating with groups of responders, staff and other relevant agencies in a crisis. However, having the raw capability to contact lots of people is only the start of an effective crisis communications capability....
- White papers 2004-07-16
- Crisis Communications: The New Economy Way!
- Call it a tryst with destiny! Firstly the floods lashed the city and this looks like it is going to become an annual event; then disturbances took place in the city following some untoward incident by sections of a political party. Now it's the serial bomb blasts. Mumbai has had...
- White papers 2006-07-14
- Crisis Communications - The Importance of Inbound Messaging
- Never has the need for a crisis communications strategy been as crucial as it is in contemporary times. The catastrophic events of the previous years have shown that relying solely on traditional communications tools for contacting employees, customers and other constituents in a time of need is not enough for...
- White papers 2006-08-11
- Defining Crisis Management Team Competence
- In modern day business environment, managers and executives are increasingly expected to take on some form of incident or crisis role, but are such non-specialists sequestered to crisis and incident management teams without any additional training or specific performance monitoring? The author has designed a web survey, to find out...
- White papers 2006-04-28
- ERP Systems and Business Continuity Management
- An ERP Enterprise Resource Planning system is a multi-module computer application which is designed to support all of the key activities of an enterprise in an integrated fashion. This includes managing the key elements of the supply chain operation - product planning, purchasing, production control, inventory control, interaction with suppliers...
- White papers 2003-09-19
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