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	<title><![CDATA[potential friend Resources | BNET]]></title>
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		<title><![CDATA[How to Build Rapport on the Phone.]]></title>
		<link><![CDATA[http://blogs.bnet.com/salesmachine/?p=128]]></link>
		<description><![CDATA[For most sales reps, rapport-building is easier in person than on the telephone.  The reason is simple.  In human-to-human communications, appearance (facial expressions, body language, semiotics) often communicates as much, or more, than the specific words that are spoken.  That's why basic sales training always starts with...]]></description>
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		<pubDate>Tue, 18 Sep 2007 07:02:31 -0700</pubDate>
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		<category domain="http://resources.bnet.com/topic/geoffrey+james.html"><![CDATA[Geoffrey James]]></category>
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