Contact centers are no longer for basic problem resolution or order-taking. Organizations are now using them to lead major strategic initiatives. In fact, so compelling is the argument for smart call center investments that large companies are ratcheting up their customer care initiatives, despite heavy pricing pressures and revenue declines....
Home News IN BRIEF *The Anglican Church's 10-yearly gathering of global bishops, the Lambeth Conference, concluded last night with conciliatory noises from each side of the debate on homosexuality, but no resolution. The Archbishop of Canterbury, Rowan Williams, left, said the "pieces are on the board"...
*Annie Potts has an amusing guest turn on Ugly Betty (ABC, tonight, 8 ET/PT) as a psychic Marc trusts because "she totally figured out I was gay." (To which Amanda replies "So did the doctor who delivered you.") As they deal with the spirit world, Betty has a weightier problem:...
New Website Offers Customizable Identity Theft Protection Solutions that Help Increase Customer Security and Loyalty NORWALK, Conn., July 30 /PRNewswire/ -- Affinion Security Center, a leading provider of identity theft protection services, announced today the launch of a new website that will act as a platform for...
-- Customer Portal Allows Customers to Quickly and Easily View their Issues, Status, and Reports -- FREMONT, Calif. -- Soffront Software Inc. (www.soffront.com), the leader in mid-market CRM software, announced today that Oilco Services India Ltd. (www.oilco-services.com) is using Soffront CRM to improve customer service. Oilco supplies, installs,...
UNITED NATIONS -- "It has probably become more dangerous to be a woman than a soldier in an armed conflict," Maj. Gen. Patrick Cammaert, a former U.N. peacekeeping commander, told the U.N. Security Council June 20. The council adopted unanimously a U.S.-sponsored resolution calling sexual violence "a tactic...
The Naval Oceanographic OfficeNAVO Major Shared Resource Center MSRC will house a powerful new IBM(NYSE: IBM) supercomputer that will be used principally to support theoceanographic modeling and analysis needs of researchers at the Departmentof Defense. The supercomputer, a Power 575 Hydro-Cluster, has a peak speed of 90teraflops (90...
Outlook It's not just me and the FSA who think short selling a thoroughly suspect activity. No less a figure than Jamie Dimon, chief executive of JP Morgan Chase and a Wall Street legend in his own right, has also been sounding off...
WASHINGTON AFP — Republican White House hopeful John McCain demanded action on tougher sanctions against Iran Wednesday, rejecting Democrat Barack Obama's call for aggressive diplomacy following Tehran's missile tests. The presidential rivals sketched sharply different approaches after Iran's Revolutionary Guard test-fired a missile capable of reaching...
Lockheed's $1.2B contract Lockheed Martin Corp., of Bethesda, the world's largest defense contractor, announced it received a $1.2 billion contract from the Transportation Security Administration to manage its Integrated Hiring Operations and Personnel program. Under the potential eight- year contract, Lockheed Martin will...
Benchmark Cites Record-Setting Performance, Results at Fortune 200 Company ATLANTA -- Oversight Systems, Inc. today announced the results of a two-year performance benchmarking study of its industry-leading continuous auditing solution at a Fortune 200 company. Oversight extracts and analyzes 18 gigabytes of data daily (representing...
CRMXchange and Strativity Group announce the winner of the Internet's First CRM/contact center reality "game show" to determine "best customer service" MONTVALE, NJ -- The MassMutual Retirement Services Call Center beat out fierce competitors from Fortune 500 contact centers, government agencies and other firms to...
Battle of the Fireflies: Arbitrators Say Competitor Acted in Bad Faith, Willfully Misled LOS ANGELES -- Intellectual property law firm Christie, Parker & Hale, LLP today announced that the National Arbitration Forum NAF has ruled in favor of its client, Sigma Two Group LLC, the...
New Video Network Improves Public Safety in Columbus by Involving Community Activists and Local Businesses COLUMBUS, Ohio -- Community redevelopment efforts in Columbus have received a boost thanks to a newly installed wireless video surveillance system. Funded by local nonprofit Columbus Compact Corp. and deployed...
ROCKVILLE, Md., July 8 /PRNewswire/ -- TriumfantR, the industry leader in continuous monitoring and control software, today announced that the U.S. District Court for the District of Maryland has purchased Triumfant Resolution ManagerTM. Resolution Manager automatically identifies and fixes problems in desktops, laptops and servers...
LONDON, July 8 /PRNewswire/ -- Gibson, Dunn & Crutcher LLP is pleased to announce that former Lord Chancellor Lord Falconer has joined the firm's London office. Lord Falconer, a barrister, joins the firm as a senior counsel. He will be a hands-on lawyer in the firm....
The Southern Nevada Water Authority has filed a request to deny "interested person status" to 15 applicants, including several from Utah, who want a say in a proposal to pipe water from sources near the Utah/Nevada border to Las Vegas. "We oppose the...
Introduces Planet Northstar Brand HOUSTON -- The Planet, the global leader in IT hosting, today escalated its hosting leadership role with its entry into the managed hosting arena. Under a new moniker designated exclusively for its managed hosting line of business - Planet Northstar Managed...
In the new benchmark report, "WorkforceCollaboration and Web 2.0: Improving Productivity by Facilitating KnowledgeTransfer," Aberdeen Group, a Harte-Hanks Company (NYSE: HHS), foundoverwhelmingly that Best-in-Class organizations prioritize workforcecollaboration and a majority of these organizations infuse the use of Web2.0 technologies in those efforts to achieve impressive performance gainsin areas...
Taylor to Speak on "Continuous Transaction Auditing - Case Studies & Lessons Learned" ATLANTA -- Oversight Systems, the leading provider of continuous transaction auditing solutions, today announced the company's CEO Patrick Taylor will address attendees at the Institute of Internal Auditors IIA 2008 International Conference...
Articles 2008-07-08
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