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- Using Open Source to Solve Business Problems
- When your business is confronted with an intractable problem, where do you turn to solve it? Lob it over the wall to R&D? Bring in the consultants? Your best solution might be to present your problem to a network of smart strangers that attack it from their...
- Blog posts 2008-07-23
- Business Hacks Poll: How Do You Deal with Computer Problems?
- For the past week or two I've experienced a perfect storm of computer glitches. Either something old stops working or something new doesn't work right. Unfortunately, because I'm the most tech-savvy person I know, I have nowhere to turn for help -- I usually have to solve the problems myself....
- Blog posts 2008-07-03
- Maybe B.S. Stands for Business School
- M.B.A. programs in America seem to be in excellent shape -- demand is high, with more than 130,000 people shelling out tens of thousands of dollars each to get an MBA (tuition alone at Harvard Business School is $41,900 for the 2007-2008 academic year). Many graduates of the best schools...
- Blog posts 2008-03-03
- Needed: Major Financial Reform
- It seems to me that a very important message in getting the lost in the shuffle of "Will the Fed lower rates or not?" and "How bad will the recession be?" The important message is that we need deep structural reform in our financial sector. In some...
- Blog posts 2008-02-28
- Your Company's Secret Change Agents
- The Idea in Brief Some business problems--lackluster performance, escalating costs, interdepartmental conflict--persist no matter how hard companies try to fix them. Why? Most leaders impose top-down change tactics--importing outside experts or "best" practices, which never...
- Articles 2008-02-13
- Why Microsoft+Yahoo Won't Fly.
- Here's a case where I think everyone else has got it wrong. The media seems to be positioning Microsoft's hostile takeover of Yahoo as an admission on the part of Microsoft that they've lost their competitive edge. And Google, clearly worried, is making anti-trust...
- Blog posts 2008-02-06
- The Perfect Sales Process?
- Your sales process is probably broken. Here's how to fix it. Any sales process creates a structure that helps track the progress of the sale. However, most sales processes also encourage dysfunctional sales behavior. I've recently stumbled across a sales process model...
- Blog posts 2008-01-08
- Using Action Learning
- Reg Revans (1907–2003) pioneered Action Learning as a management and organizational development tool. It's based on the premise that people learn best when they focus on a problem together. By sharing their prior knowledge and experience and by asking good questions based upon what they don't know, people can both...
- Articles 2008-01-03
- When a Good Person is Bad for the Job
- THE SCENARIO: I'm the leader of a creative team at an advertising firm, and one of my team members, who I am good friends with and is a very solid producer, has told me she plans to apply for a position that has come open at our company where she...
- Blog posts 2007-12-13
- Bug Alert: Check Your FolderShare Trash for Deleted Files
- A quick heads-up for anyone using FolderShare, the free Microsoft utility that enables you to sync folders across multiple PCs: TechCrunch just reported on a FolderShare bug that Microsoft discovered and subsequently fixed that could automatically delete certain files: The bug, which Microsoft told users about via an email...
- Blog posts 2007-12-11
- How To Get Rid of a Bad Director
- So you're the chief executive officer of a company and you rely on your board of directors for sound advice and counsel. But there's one director who isn't delivering. He or she doesn't read the meeting materials before hand. Dozes during the meeting. Goes on long-winded rants not related to...
- Blog posts 2007-12-05
- Taking Different Approaches to a Problem
- We are under such time pressures at work that we tend to solve problems based on what has worked in the past. This approach precludes us from finding new and effective solutions. Instead, we look for "quick fixes." Considering a problem from different perspectives helps us solve...
- Articles 2007-12-03
- Prospecting Online
- Industry research on buying patterns indicates that more than three-quarters of consumers are willing to provide personal information online, compared to 46% by mail and 45% through other marketing media. As well as providing valuable prospecting data, the Web allows you to study the buying process more closely in order...
- Articles 2007-11-30
- Wired's Chris Anderson: Start Practicing "Long Tail PR"
- Chris Anderson, editor of Wired magazine and author of The Long Tail, has more words of advice for PR people -- and they're all worth hearing. Anderson, you'll recall, is the guy who got so fed up with PR spam that he 'outed' 300 PR people who had sent him...
- Blog posts 2007-11-19
- Innovation Networks Explained
- A large part of being a manger is solving problems. No matter how carefully you plan, or how excellent your team, there are always fires to be put out, and issues that no amount of head-scratching can resolve. So what to do? This week, Knowledge@Wharton spoke to Larry Huston, managing...
- Blog posts 2007-11-16
- Solving Problems with Proven Techniques
- Humans have been solving problems since the beginning of time. Our problem-solving skills are responsible for spurring social and technological advancement. However, over time, our individual skills become less innovative. Oftentimes, as we gain experience, we resort to solutions that have worked in the past instead of broadening our scope...
- Articles 2007-11-12
- Can You Hear Me Now? The Power of Dissent
- Quick -- what do the Columbia space shuttle explosion, the Bay of Pigs and “New Coke†have in common? If you answered that all were disasters, you get partial credit. But to make the grade in a business school classroom -- and in your...
- Blog posts 2007-11-05
- Getting to the Root of a Problem
- Organizations often respond to financial and market imperatives by resolving problems with short-term solutions. Often, there are procedures in place to guide people's actions so that they spend minimal time on original thinking and then focus on the immediate requirements of the job. However, constantly relying on quick fixes requires...
- Articles 2007-10-11
- How to Manage Employees in Remote Locations
- In order to get the best out of your far-flung employees, you need to establish a clear communication routine, take extra steps to build trust, and review processes often to make sure they're working for everyone. Build a Strong Team, Starting with You ...
- Articles 2007-09-24
- Common Phrases that Scuttle Sales
- The quickest way to damage a budding customer relationship is to use trite phrases that make you sound like a B2B sales rep. Don't get me wrong... there's nothing wrong with being a sales rep, but if you sound like one, it lessens your ability to achieve rapport and...
- Blog posts 2007-09-20
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