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	<title><![CDATA[professional services and quickarrow Resources | BNET]]></title>
	<link><![CDATA[http://resources.bnet.com/topic/professional+services+and+quickarrow.html]]></link>
	<description><![CDATA[White papers, case studies, business articles, and blog posts relating to professional services and quickarrow]]></description>
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		<title><![CDATA[Professional Services Playoff: Five Critical Dimensions Of Leadership And A Playbook For Applying Them]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=314761]]></link>
		<description><![CDATA[The role of Professional Services PS is changing and consequently the talents required to be a successful PS leader are changing as well. As PS has become a more significant differentiator and revenue source, the role of the PS leader is becoming more strategic. The Software as a Service SaaS...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<category domain="http://resources.bnet.com/topic/leadership.html"><![CDATA[Leadership]]></category>
		<category domain="http://resources.bnet.com/topic/professional+services.html"><![CDATA[Professional Services]]></category>
		<category domain="http://resources.bnet.com/topic/leader.html"><![CDATA[Leader]]></category>
		<category domain="http://resources.bnet.com/topic/quickarrow.html"><![CDATA[QuickArrow]]></category>
	</item>
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		<title><![CDATA[The Professional Services Business Model - Fighting The 40/20 Myth]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=314766]]></link>
		<description><![CDATA[Many Professional Services Organizations focus on increasing bill rates, increasing utilization, and reducing load costs to meet profitability targets. While it's important to track such metrics, oftentimes, the senior management team has not yet defined a target business model for their Professional Services team. The lack of a clearly defined...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<category domain="http://resources.bnet.com/topic/professional+services.html"><![CDATA[Professional Services]]></category>
		<category domain="http://resources.bnet.com/topic/business+model.html"><![CDATA[Business Model]]></category>
		<category domain="http://resources.bnet.com/topic/quickarrow.html"><![CDATA[QuickArrow]]></category>
		<category domain="http://resources.bnet.com/topic/financial+business+model.html"><![CDATA[Financial Business Model]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
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		<title><![CDATA[Services Engineering]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=314769]]></link>
		<description><![CDATA[For a professional services organization, it's always clear why you need Delivery Consultants. If you don't have Delivery Consultants, you don't make money. For most professional service organizations, it eventually becomes clear why you need Service Sales and Service Marketing departments. These two capabilities become critical for demand generation. You...]]></description>
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		<category domain="http://resources.bnet.com/topic/consultant.html"><![CDATA[Consultant]]></category>
		<category domain="http://resources.bnet.com/topic/professional+services.html"><![CDATA[Professional Services]]></category>
		<category domain="http://resources.bnet.com/topic/quickarrow.html"><![CDATA[QuickArrow]]></category>
		<category domain="http://resources.bnet.com/topic/services+engineering.html"><![CDATA[Services Engineering]]></category>
	</item>
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		<title><![CDATA[The Positioning Pentagon]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=314775]]></link>
		<description><![CDATA[Service positioning is a component of effective demand generation. Over the past four years, the author has had the opportunity to review the service positioning of many companies. Regardless of company size or target industry, technical professional services organizations position their services pretty consistently: "We have really smart people, that...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<category domain="http://resources.bnet.com/topic/professional+services.html"><![CDATA[Professional Services]]></category>
		<category domain="http://resources.bnet.com/topic/positioning.html"><![CDATA[Positioning]]></category>
		<category domain="http://resources.bnet.com/topic/quickarrow.html"><![CDATA[QuickArrow]]></category>
		<category domain="http://resources.bnet.com/topic/service+positioning.html"><![CDATA[Service Positioning]]></category>
		<category domain="http://resources.bnet.com/topic/branding.html"><![CDATA[Branding]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[Marketing]]></category>
	</item>
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		<title><![CDATA[Killer KPI's For Professional Services]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=314793]]></link>
		<description><![CDATA[In this paper you will learn: The growing role Services revenue plays in overall financial performance; Which KPI's Key Performance Indicators are essential and what they mean; Typical Key Performance targets; and Tips to improve your financial performance. As the technology market has matured, there has been a dramatic shift...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<category domain="http://resources.bnet.com/topic/professional+services.html"><![CDATA[Professional Services]]></category>
		<category domain="http://resources.bnet.com/topic/financial+performance.html"><![CDATA[Financial Performance]]></category>
		<category domain="http://resources.bnet.com/topic/kpi.html"><![CDATA[KPI]]></category>
		<category domain="http://resources.bnet.com/topic/quickarrow.html"><![CDATA[QuickArrow]]></category>
	</item>
	<item>
		<title><![CDATA[How The SaaS Movement Is Transforming Professional Services]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=314796]]></link>
		<description><![CDATA[Their customers are facing intensifying competition as a result of globalization and technological advancements. Barriers to entry within their respective industries are disappearing. Companies are no longer competing with just their peers in their own backyard, they must also contend with competitors from around the world. At the same time,...]]></description>
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		<category domain="http://resources.bnet.com/topic/software-as-a-service.html"><![CDATA[Software-as-a-service]]></category>
		<category domain="http://resources.bnet.com/topic/professional+services.html"><![CDATA[Professional Services]]></category>
		<category domain="http://resources.bnet.com/topic/quickarrow.html"><![CDATA[QuickArrow]]></category>
		<category domain="http://resources.bnet.com/topic/globalization.html"><![CDATA[Globalization]]></category>
		<category domain="http://resources.bnet.com/topic/software+as+a+service+%2528saas%2529.html"><![CDATA[Software As A Service (SaaS)]]></category>
		<category domain="http://resources.bnet.com/topic/channel+management.html"><![CDATA[Channel Management]]></category>
		<category domain="http://resources.bnet.com/topic/workforce+management.html"><![CDATA[Workforce Management]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
		<category domain="http://resources.bnet.com/topic/emerging+technologies.html"><![CDATA[Emerging Technologies]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://resources.bnet.com/topic/human+resources.html"><![CDATA[Human Resources]]></category>
	</item>
	<item>
		<title><![CDATA[Evaluating And Selecting A Complete PSA Solution For Billable Services Organizations]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=314806]]></link>
		<description><![CDATA[Billable Services Organizations can benefit greatly from the use of a Professional Services Automation PSA solution. Choosing the correct PSA application is one of the most important decisions a services organization can make; as such, it can also be a daunting challenge. This paper examines the many advantages of implementing...]]></description>
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		<category domain="http://resources.bnet.com/topic/professional+services.html"><![CDATA[Professional Services]]></category>
		<category domain="http://resources.bnet.com/topic/quickarrow.html"><![CDATA[QuickArrow]]></category>
	</item>
	<item>
		<title><![CDATA[Metrics That Matter: Measuring Professional Services Business]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=314809]]></link>
		<description><![CDATA[There are easily over fifty meaningful metrics a management team could use to assess their professional services business. The issue is determining what specific metrics provide the greatest insight. Unfortunately, revenue and profitability are not the beginning and ending of your measurement process. These two metrics provide very limited insight...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<category domain="http://resources.bnet.com/topic/metrics.html"><![CDATA[Metrics]]></category>
		<category domain="http://resources.bnet.com/topic/professional+services.html"><![CDATA[Professional Services]]></category>
		<category domain="http://resources.bnet.com/topic/quickarrow.html"><![CDATA[QuickArrow]]></category>
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