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- Prosci's Best Practices in Change Management Series
- Individual change management is the process of helping employees understand where they are in the change process and managing that change effectively. Recent studies identified employee resistance as the number one obstacle to change. Individual change management with the ADKAR model is a critical success factor for making your business...
- White papers 2003-01-01
- Change Portfolio Management
- A holistic process for managing the portfolio of change does not magically solve the problem of change collision and change saturation. However, following this process provides a new perspective and view of the portfolio - one that is missing in most organizations. Individuals, groups, projects and the organization all benefit...
- White papers 2009-01-01
- State Of The Union For Change Management
- However cliché, change has become the norm. Changes are bigger. Changes are happening more frequently. Changes are happening faster. For organizations to survive and thrive in this ever changing environment, the people cannot be left behind. Leading change - and being a change leader in your organization - is a...
- White papers 2009-01-01
- Prosci's Change Management Maturity Model
- Organizations are facing larger and more frequent changes in the current economic climate. A changing marketplace, empowered workforce and technological advancements have created an environment where change is becoming 'Business as usual.' In this environment, organizations are beginning to recognize the importance of building the competency to rapidly and successfully...
- White papers 2004-08-19
- Change Management Basics: Roles in Change Management
- While there are many similarities between project management and change management (both are used to implement successful projects, both use a process, both use a set of prescribed tools), there is one major difference - a project manager applies project management on a project (a single resource can do the...
- White papers
- Prosci Change Triangle - Integrating Project and Change Management
- This paper presents the Prosci Change Triangle, a model for successful execution and implementation of projects. This model was developed out of a number of client engagements and training experiences. Prosci found that there lacked a framework showing how different components of successful projects interact to create a sustainable and...
- White papers
- Key Roles in Change Management - Putting the 'Gears' in Motion
- Change management requires each of the 'Gears' in the picture to fulfill their specific role. A change manager can facilitate assessments, create a change management strategy and develop change management plans, but they are not the only ones involved in managed change. This paper presents some key points to remember...
- White papers
- Change Management
- Most people like their thinking to be independent and free from any restrictions. As a result, people often want to become aware changes so that one can determine their impact. Experts suggest that building the awareness of the need for change is the first and foremost responsibility of a business...
- White papers 2004-06-18
- Change Management Learning Center
- In today's dynamic business environment, a change effected in an organization aligns the organization with changing situations. This ensures that the organization is in harmony with the changing times and not falling behind in the intensely competitive market. For this, the organization has to perennially manage change. The organization undergoes...
- Presentations 2003-01-01
- How To Deploy Change Management
- The paper lists the common start-up activities, for ‘Change Management'. With the help of diagrams, the paper illustrates the high-level activities for each role. The diagrams also show which change management resources are targeted for different groups within an organization.
- White papers 2003-01-01
- Change Management - The Systems And Tools For Managing Change
- In today's dynamic business environment, an organization has to perennially manage change. The organization undergoes transition in order to manage change. One of the signs of a healthy organization is the continuous management of change and involvement of the employees in the decision-making process. The change management process consists of...
- White papers 2003-01-01
- Call Monitoring - improving the ROI of quality monitoring
- Prosci's Quality Monitoring Lifecycle pictured above is a holistic approach to monitoring your agents performance. Some call centers have fallen into the trap of monitoring for the sake of monitoring or simply providing agent scores. They recognize that monitoring is a necessary part of managing a call center, but ...
- White papers 2003-01-01
- Reengineering Success Factors
- It has been seen that more than half of early reengineering projects failed to be completed or did not achieve bottom-line business results, and for this reason business process reengineering "success factors" have become an important area of study. Success factors are a collection of lessons learned from reengineering...
- White papers 1998-01-01
- Roles In Change Management
- The ultimate goal of change management is to engage employees and encourage their adoption of a new way of doing their jobs. Whether it is a process, system, job role or organizational structure change or all of the above, a project is only successful if individual employees change their daily...
- White papers 2009-01-01
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