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- Filenet's P8 Enterprise Content Management for the Insurance Industry: An Introduction to Filenet, Enterprise Content Management, and Filenet's P8 Suite of Enterprise Content Management for the Insurance Industry
- Quality customer service is one of the few differentiators companies have from their competitors who are providing the same generic financial products and services, with lower and lower prices. The insurance carrier that can effectively access all of its information, automate and streamline its business processes and provide the full-spectrum...
- White papers 2003-08-01
Additional Resources
- Delivering quality customer service: distributors striving for zero defects have found that to make the quality process work, they must involve every employee in the company. (includes listing of organizations that can offer additional information, includ
- Delivering quality customer service Tom Reid, vice president of Houston-based Texas Marine & Industrial Supply, is not a man to mince words. During the past eight months, he's witnessed first-hand what it takes for an industrial distributo Delivering quality...
- Research articles 1989-03-01
- Friends Provident selects Verint ULTRA solution; ULTRA will enable leading financial services provider to deliver high quality customer service across 14 locations in the UK.
- M2 PRESSWIRE-3 October 2005-Verint Systems: Friends Provident selects Verint ULTRA solution; ULTRA will enable leading financial services provider to deliver high quality customer service across 14 locations in the UKC1994-2005 M2 COMMUNICATIONS LTD RDATE:03102005 MELVILLE, New York - Verint Systems Inc....
- Research articles 2005-10-03
- LION, Inc. Announces Mortgage 101 Service Awards; Mortgage Companies Honored for Online Customer Service Excellence
- SEATTLE -- LION, Inc. (OTCBB:LINN), a leading provider of online lead generation and mortgage technology solutions, today announced its Second Quarter 2005 Mortgage 101 Online Customer Service Awards. LION, Inc., through its Mortgage 101 mortgage lead generation business unit, is committed to delivering quality customer service to the approximately 3.5...
- Research articles 2005-07-20
- JoS. A. Bank Launches National Branding Media Campaign; Television and Magazine Ads Focus on Product Quality, Customer Service and Lifestyle
- HAMPSTEAD, Md. -- JoS. A. Bank Clothiers, Inc. a premier menswear retailer (Nasdaq National Market: "JOSB"), announces that it has launched a major national branding campaign. The marketing campaign's television and magazine advertisements emphasize JoS. A. Bank's reputation as a premiere designer, manufacturer and retailer of classic menswear, with...
- Research articles 2004-11-11
- Customer Service Reps at Ingenio Handle More Calls, Respond More Quickly With Salesforce
- Ingenio, Inc., a leading provider of search and directory monetization services that seamlessly bridge telephony and the Internet, is using supportforce.com to deliver timely, high-quality customer service. Ingenio replaced its incumbent customer service and support software with a customized Supportforce implementation in September 2004. Supportforce gives Ingenio complete flexibility to...
- Case studies
- Technology helps support tradition of high quality customer service
- "Everything we do at the agency is viewed in the light of customer service," according to George Urban, general manager of Treadwell & Harry, Memphis, Tennessee. "Naturally, we've made significant efforts to increase revenue per employee through a strong sales effort, but we always keep the customer in mind whenever...
- Research articles 1995-07-01
- Hotel Customer Service: Rolling Out Red Carpets
- Hotels and conference centers are incessantly courting businesspeople via locations, facility aesthetics, amenities, rates and, among other factors, quality customer service. Although hotels differentiate themselves in various ways (i.e., high-end entities don't compete solely on rate), expectations for customer service are perhaps higher than ever before at topnotch...
- Research articles 2006-08-01
- NetDIVE Announces the Offering of SiteSticky 4.0, the Latest Addition to Its Suite of Leading Solutions for eBusiness Customer Service & Communication
- Business Editors & High-tech Writers SAN FRANCISCO--BUSINESS WIRE--Jan. 13, 2000 NetDIVE today announced that on Feb. 1 it will release SiteSticky Version 4.0, by far the most advanced and feature rich Web chat, entertainment and customer communication system. SiteSticky 4.0 enables an eBusiness to effectively add a...
- Research articles 2000-01-13
- US airline industry reaffirms commitment to customer service
- AIRLINE INDUSTRY INFORMATION-C1997-2001 M2 COMMUNICATIONS LTD The CEOs of the USA's major airlines, and the head of the Air Transport Association ATA, an industry trade group, met with House of Representatives Aviation Chairman John Mica on 8 June to reaffirm the airline industry's commitment to improved customer...
- Research articles 2001-06-11
- Friends Provident Selects Verint ULTRA Solution; ULTRA Will Enable Leading Financial Services Provider to Deliver High Quality Customer Service Across 14 Locations in the UK
- MELVILLE, N.Y. -- Verint Systems Inc. (NASDAQ: VRNT), a leading provider of analytic software-based solutions for communications interception, networked video security and enterprise business intelligence, today announced that Friends Provident (LSE: FP) is deploying Verint's ULTRATM solution to enhance the service it provides across 14 customer service locations in the...
- Research articles 2005-10-03
- Acer America Continues to Broaden and Expand Customer Service Programs; Desktop Set-Up and Orientation Program and Extended On-Site Service Hours Available for Acer Aspire Systems
- SAN JOSE, Calif.--BUSINESS WIRE--Nov. 13, 1995--Acer America Corporation, one of the nation's top personal computer manufacturers and a leader in providing high quality customer service and technical support, announced today two new programs to enhance existing services and make setting up a PC even easier.
- Research articles 1995-11-13
- Manage Claims Costs While Driving Customer Service Levels
- In the face of the insurance industry's many challenges and highly competitive market, the insurance companies find that claims management can be a key differentiator. Claims and expenses associated with them represent, on average, 75 percent of premiums for nonlife property and casualty companies. Managing these costs is critical. In...
- White papers 2004-04-01
- Herbalife Honored with Its First Direct Selling Association Award; Company Wins `Success Award' for Superior Customer Service; ShapeWorks Program a Finalist for `Education for Life Award'
- Business Editors LOS ANGELES--BUSINESS WIRE--May 26, 2004 Herbalife (www.herbalife.com), the leading company for science-based weight loss and nutrition, today was awarded its first ever DSA Annual Award at the Direct Selling Association's Awards Banquet on May 18 in New Orleans. Herbalife won the 'Success Award' for its quality...
- Research articles 2004-05-26
- Improving Customer Service on the Phone
- A customer's first contact with an organization is often by telephone. That's why it's helpful to periodically evaluate how your organization receives and manages phone contact and identify opportunities to improve the quality and accuracy of communications.What You Need to KnowInteractive Voice Response IVR and similar services appear impersonal. Isn't...
- Articles 2007-05-08
- Building a 360-degree View of the Customer
- Customers typically interact with many different departments or contacts in a company. To build the most effective and profitable relationship with a customer, it's essential for everyone in a company to have access to the full 360-degree view of customer transactions. Putting all customer details, purchases, contacts, inquiries, and service...
- Articles 2007-10-30
- Dealing with a Customer Incident
- It’s definitely a moment of tension: A customer is unhappy, perhaps irate, and is seeking both attention and satisfaction. Or perhaps a customer has suffered a major setback, perhaps from a storm or fire—and the customer is looking to you to rescue his business. If a company employee tries to...
- Articles 2007-02-28
- Respironics Voted Customer Ranked Leader in Sleep Diagnostics Equipment Quality and Customer Service
- PALO ALTO, Calif. -- Frost & Sullivan's recent analysis, U.S. Sleep Service Providers Market, selected Respironics, Inc. as the recipient of the 2005 Frost & Sullivan Customer Ranked Leader in Sleep Diagnostics Equipment Quality and Customer Service Award. Each year, this Award goes to a company that has shown tremendous...
- Research articles 2005-05-17
- Customer service tips from developing countries
- COMMENTARY—Public management Other countries appear less constrained when developing new ideas for getting feedback What a cool idea! That approach invites feedback from customers while the experience is still fresh in their minds, which increases response rates — a problem with most customer satisfaction surveys — and the quality of...
- News items 2009-11-13
- Customer Service Governs United Kingdom Business Travel Decisions
- The importance of customer service at major airline carriers and hotel groups surpasses that of frequent flyer and reward programs, according to a survey of UK business travelers from Accenture. Just one-quarter (26 percent) of respondents said that frequent flyer programs were more influential in their ultimate choice of airline,...
- White papers 2004-07-28
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