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- Improve Call Center Training
- In call centers, employees are the product. Quality employees are engineered through efficient training. Great training ensures employee retention, saves money from having to hire new employees, and increases employee morale and customer satisfaction. This paper illustrates effective methods to employ in regards to call center training: make them versatile;...
- White papers 2006-01-01
Additional Resources
- Did You Get the Employee You Wanted?
- The article states the fact that on the surface, it might seem impossible to assess something as subjective as quality in another human being. However, an increasing number of companies are establishing metrics to help them assess both quantitative and qualitative aspects of a new hire's performance. Experts agree that...
- White papers 2003-10-01
- Willis: Employee Benefits Market Requires Careful Navigation
- Business Editors NEW YORK--BUSINESS WIRE--April 2, 2002 Willis Group Holdings Limited (NYSE:WSH), the global insurance broker, has issued its assessment of the Employee Benefits market, including some strategies benefits managers can employ to stem rising costs. Introduction The demand for quality employee benefits in the United...
- Research articles 2002-04-02
- The ABCs of developing TQM. (total quality management)
- LAYING THE FOUNDATION FOR SOLID corporate profitability has never been more important than it is in today's tough, recessionary times. A total quality management TQM program may be just the tool security organizations need to construct a framework for success. TQM is the process by which...
- Research articles 1992-09-01
- Employee Relocation And Policies That Govern Headhunting
- Even in the cut-throat world of multi-national and corporate business, there are some common sense rules about employee relocation and policies that pertain to the act of seeking, finding and convincing new employees to consider the sometimes very lucrative contacts and signing bonuses for new hires. Head-hunting is the somewhat...
- White papers 2008-01-01
- Higher Food Quality, Employee Talent Levels Predicted for Restaurant Industry.
- By Chris Jones, Las Vegas Review-Journal Knight Ridder/Tribune Business News Jun. 21--When it comes to America's restaurant industry, the times they are a-changin'. A panel of experts echoed Bob Dylan's popular folk hit Thursday, predicting U.S. restaurants over the...
- Research articles 2003-06-21
- AICPA Employee Benefit Plan Audit Quality Center Issues Document to Help Plan Sponsors Hire Plan Auditors
- In connection with its ongoing efforts to improve ERISA audit quality, the AICPA Employee Benefit Plan Audit Quality Center has issued a tool to assist plan sponsors and other stakeholders in hiring qualified auditors for their employee benefit plans. ObtIn connection with its ongoing efforts to improve ERISA audit quality,...
- Research articles 2006-03-01
- AICPA launches audit quality center for benefit plan audits.(Accounting & Auditing)
- In March, the AICPA announced the formation of an Audit Quality Center for CPA firms that audit employee benefit plans. The Employee Benefits Plan Audit Quality Center, which began to take applications for membership on March 10, is the second of thr In March, the AICPA...
- Research articles 2005-05-01
- AICPA launches audit quality center for benefit plan audits.(Accounting & Auditing)(American Institute of Certified Public Accountants)
- In March, the AICPA announced the formation of an Audit Quality Center for CPA firms that audit employee benefit plans. The Employee Benefits Plan Audit Quality Center, which began to take applications for membership on March 10, is the second of thr In March, the AICPA...
- Research articles 2004-05-01
- Quality control enhances benefit plan audits
- To help employee benefit plan administrators connect with first-rate auditors, the American Institute of Certified Public Accountants AICPA recently formed an audit quality center for CPA firms that audit employee benefit plans. To help employee benefit plan administrators connect with first-rate auditors, the American Institute of Certified Public Accountants...
- Research articles 2004-05-01
- Six ways to ensure quality. (Corning Inc. Chairman James R. Houghton's strategies for attacking quality problems) (editorial)
- Six ways to ensure quality . Provide unquestioned leadership . Focus on customer results . Train all employees . Achieve and recognize employee participation . Communicate about quality internally and externally . Provide the quality process and qSix ways to ensure quality...
- Research articles 1989-07-01
- Tracking and Controlling Employee Training Records and Requirements in FDA Environments
- FDA regulatory requirements and ISO quality standards mandate companies to execute and document employee training. (21 CFR 211.25 and 820.25) These requirements ensure employees understand how to perform their duties within company and industry guidelines. Well-managed training programs minimize the risk of non-compliance and improve product quality. This paper identifies...
- White papers 2005-05-06
- Audit Quality Center Members Get New Professional Liability Premium Credit
- The AICPA Professional Liability Insurance Program, in support of AICPA initiatives to improve the quality of government and employee benefit plan audits, is awarding a new premium credit to firms that are members of the AICPA Governmental Audit or EmployThe AICPA Professional Liability Insurance Program, in support of AICPA initiatives...
- Research articles 2007-06-01
- Quality in 3D: EVA, CVA, and employees. (economic value-added, customer value-added) (From FEI)
- The quality program driving AT&T in the 1990s focuses on economic value-added EVA, customer value-added CVA and employee satisfaction. EVA is used by the firm not only as a measure of shareholder value, but also as a measure of major business deciThe quality program driving AT&T in the 1990s focuses...
- Research articles 1993-07-01
- Five Business Benefits Of Employee Training Programmes
- Understanding the business benefits of an employee training programme can sometimes be more of an art than a science. This paper highlights five major benefits of employee training: impact on bottom line; staff retention; improved quality and productivity; the flow-on effect; remaining competitive. Successful employee training delivers improvements in employee...
- White papers 2006-01-01
- Quality of Hire: The Next Edge in Corporate Performance
- The quality of employee performance begins with the quality of the hire. Though this statement is an obvious truth to many executives, companies today taking steps to identify and systematically manage factors that impact quality of hire are in the minority. This report outlines the profound importance of the quality...
- White papers 2004-09-09
- DOL Study Shows Improvements Still Needed In Employee Benefit Plan Audits
- The U.S. Department of Labor continues to find deficient employee benefit plan audits, according to a recent study on the quality of employee benefit plan audits by the DOL's Pension and Welfare Benefits Administration. The PWBA found many of the plan audits that it reviewed did not comply with generally...
- White papers 2002-10-04
- The Pursuit of Happiness: Employee Contentment Makes For Good Business
- If corporate executives are asked which factors are uppermost in their minds when scouting sites for expansion or relocation and they are likely to regale with a long list of strategically researched selection criteria such as labor market statistics, operational costs, utility rates, tax incentives etc. Those words have long...
- White papers 1999-10-01
- Employee Referrals or Recruiting Interrupted?
- A well-managed employee referral program can constitute the best source for quality and cost effective hiring. This article provides a checklist that should be considered when hiring people through a referral program. It also explains a problem that sometimes occurs with referral programs: ...
- White papers 2002-11-19
- Driving Quality of Hire With Competency-Based Assessments
- Everyday, employers face legal challenges to their hiring decisions, and employee challenges to their promotion decisions. HR professionals have responded with a variety of tools to meet these challenges. The goal: objective, realistic, economical ways to document what a job really requires, and how to find "the right employee." Today,...
- White papers 2004-09-17
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