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- Total Quality Management
- The quality perspective is very important from the point of view of the organization. It is the fundamental aspect, which determines the meeting or exceeding expectation level of the customers. Of the many approaches towards quality maintenance, Total Quality Management TQM is in vogue today. It is a zero-error approach...
- Presentations 2003-01-01
- Organizational Effectiveness; Total Quality Management Total Performance Efficiency
- Quality is the ability of a product or service to consistently meet or exceed customer expectations. The different dimensions of quality include safety, durability, and safety. The quality perspective is very important from the point of view of modern-day organizations. It is the fundamental aspect, which determines the meeting or...
- Presentations 2002-03-04
Additional Resources
- There Is More to Quality Than Continuous Improvement: Listening to Plato
- Quality is a more complicated term than it appears. It seems that every quality expert defines quality somewhat differently, and there are a variety of perspectives that can be taken in defining quality (for example, customer's perspective, specification-based perspective). The purpose of this article is to discuss the transcendent approach...
- White papers 2004-12-20
- An Introduction To Project Quality Management
- Budgets and timeframes are integral elements of project management and are often the key elements used when assessing a project's performance. Quality means different things to different people. In the traditional sense, quality may be used to describe something produced by a craftsman. From a manufacturing perspective quality is understood...
- White papers 2009-03-17
- Ralph Muller Joins NCQA Board of Directors; University of Pennsylvania Health System CEO Brings New Perspective
- "Ralph's experience in the hospital sector will bring a new and valuable perspective to our efforts to promote quality and value," said NCQA President Margaret E. O'Kane. "He is an influential policy leader at the national level, and we're "Ralph's experience in the hospital sector will bring a new and...
- Research articles 2004-06-09
- Evaluating Corporate Governance: The Bondholders' Perspective
- The purpose of this paper is to inform the marketplace of the approach to evaluating and incorporating the quality of a company's corporate governance within the overall credit ratings process. While Fitch always has taken aspects of corporate governance into account, this report formalizes a more systematic framework for reviewing...
- White papers 2004-04-12
- Flat-Lining Quality And The Implications For Health Reform
- As Congress prepares for an historic floor debate over health care reform, those of us who have worked in the trenches to measure and improve the quality of care are watching with a mix of anticipation and concern. Reform has the potential to significantly improve the transparency and, ultimately, the...
- News items 2009-10-22
- End-to-End Quality Management: An Integrated Solution to Manufacturing Quality
- Quality cannot be ignored. Every successful manufacturing company in the Food, Beverage, and CPG industry knows and understands this basic truth. No manufacturing company can expect continued success without a firm grip on product quality. The companies that fail to maintain quality simply fail to stay in business. A company's...
- White papers 2005-02-17
- EVALUATING WEBSITE QUALITY IN THE AIRLINE INDUSTRY
- ABSTRACTRecent media attention highlights the airline industry's need for a useful and valid instrument measuring website quality from a customer's perspective. This research develops and examines a Perceived Airline Website Quality Instrument PAWQI that attempts to provide some initial direction in this area. The Instrument contains four dimensions: site quality,...
- Research articles 2004-04-01
- Introduction To Quality
- Quality of a product or service is measured by the degree to which the product or service satisfies the needs of the consumers. Quality is always assessed from the consumer's perspective. Its focus is on customers and it emphasizes continuous improvement and learning. Benchmarking is the process of measuring and...
- Presentations 2003-01-01
- Top management and quality: a recent survey compiled top management's perspective on quality.(Probing The Limits)
- The American Society for Quality ASQ recently published a study that asked "top management" what they thought about quality. The findings of the study provide insight to the changes that can be made to get the quality profession back on track. The survey, Economic...
- Research articles 2004-08-01
- QUALITY HEALTHCARE COMES FROM LEADERS.
- In the past your magazine has run articles related to quality in healthcare. I contend the central issue is how to make quality matter from a leadership perspective. It is not primarily up to employers, public purchasers of healthcare or consumers to raise...
- Research articles 1999-07-12
- Impact Of Six Sigma On Quality Engineering
- In today's dynamic business era, where intense competition and perennial change are the order of the day, it is imperative for organizations to focus on the quality of their products, systems, and processes. Quality is the measure of customer's satisfaction derived from the use of a particular product or service....
- White papers 2003-01-01
- Kano's Theory of Attractive Quality and Packaging
- Current consumer and packaging industry trends suggest an increasingly important role for packaging as a marketing vehicle. One question of immediate interest is how packaging should be designed to be associated with high quality from a customer perspective. This paper reports an empirical investigation of how customers experience packaging in...
- White papers 2005-06-24
- Six Sigma and Beyond: A Subject Matter Expert's Perspective
- The overall quality of a process can be described in sigma quality level units, where a Six Sigma quality level is said to equate to 3.4 defects per million opportunities. The article discusses that deploying Six Sigma involves creating an infrastructure in which projects are created and then executed by...
- White papers 2002-08-12
- Can't Get Budget Approval for Your Quality Management System?
- Many quality directors have difficulty in getting capital budget approvals to acquire a badly needed Quality Management System QMS. The reason in most situations is that their justification approaches the system benefits from a bottom-up operational perspective - the new system will provide a mechanism to achieve key quality objectives...
- White papers
- Greenberg Traurig Attorney Peter Gluck Gives Quality Presentation on Intellectual Property Matters
- COSTA MESA, Calif. -- On June 14, 2005, Peter Gluck, an Intellectual Property attorney with Greenberg Traurig's Orange County office, gave an invaluable presentation at a dinner program, titled "Quality from an IP Perspective" for the Orange Empire Section 701 of the American Society for Quality. Approximately 55 members and...
- Research articles 2005-07-13
- Apriso to Discuss Unique Perspective on Supplier Quality Management at ASQâ??s World Conference on Quality
- Presentation to focus on how digitally integrated design, production and supply chain processes can lower the cost of quality through the use of virtual products ...
- Research articles 2009-05-07
- The Strategic Dynamics of Total Quality Management: A Grounded Theory Research Study
- The aim of this article is to describe the development of total quality management TQM models using a grounded theory research methodology where a key part of the methodology is a longitudinal study. The models seek to capture the development of quality within organizations over time and thus to contribute...
- White papers 2002-01-01
- Total Quality Management in Property/Casualty Insurance: An Actuarial Perspective
- This paper examines the motivations and procedures for applying the principles of Total Quality Management TQM to Property/Casualty insurers. The basic premise emerges that the essential measure of product and service quality for an insurer is the overall financial soundness of the company. It follows that the Actuary, custodian of...
- White papers 2002-07-23
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