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- The Real Estate Industry and the Service Crisis
- The service process and the details surrounding the real estate transaction are mysterious, invisible and even secretive for the average consumer. Quality service is the key to success and survival. And while most organizations, especially in real estate, talk about quality service, unfortunately quality service remains more talk than reality....
- White papers 2003-01-01
- High-Level Quality Service Offers a Wide-Spread Competitive Edge to Small Business: Fact or Fiction
- Small business ownership-management can choose high-level quality service as the differential advantage to achieve a competitive edge. Although all organizations show concern for giving good service, service structure and delivery vary widely. Offering high-level quality service is strategically feasible. It is conservative and inexpensive, it allows a competitor to break...
- White papers 2004-05-14
Additional Resources
- KPN Orange Belgium chooses ADC's Singularit.e Suite to manage network quality; Service assurance solution improves quality of service and reduces operating costs.
- M2 PRESSWIRE-5 October 2000-ADC: KPN Orange Belgium chooses ADC's Singularit.e Suite to manage network quality; Service assurance solution improves quality of service and reduces operating costs C1994-2000 M2 COMMUNICATIONS LTD RDATE:05102000 MINNEAPOLIS -- ADC (Nasdaq: ADCT; www.adc.com), a leading global...
- Research articles 2000-10-05
- Innovative quality programs at work. (quality-service and employee-motivation programs at Citizens Bank and Trust Co., Keystone Financial Inc., Harris Trust and Savings Bank, and Bank of Hawaii)
- The quality-service programs of Citizens Bank and Trust Co, Keystone Financial Inc, Harris Trust and Savings Bank, and Bank of Hawaii are evaluated. As a result of the four banks' commitment to the quality-service initiatives, the concept of quality was successfully ingrained in their respective bank cultures and their day-to-day...
- Research articles 1993-10-01
- A quality service philosophy pays, insurers find.
- A Quality Service Philosophy Pays, Insurers Find NEW ORLEANS - The speaker wanted to know: Why don't more American life companies adopt the quality service philosophy that has made money for the Paul Revere Group, Worcester, Mass., and the USAA Companies, San Antonio, Texas?...
- Research articles 1991-12-02
- Auto Club: Best AAA-Approved Auto Repair Facilities Receive 2007 Quality Service Awards
- Thirty-two Southland vehicle repair shops have earned the Automobile Club of Southern California's Approved Auto Repair coveted Quality Service Award for customer satisfaction and service quality. The Quality Award honorees were selected from approximately 600-plus Approved Auto Repair facilities, which are independent businesses regularly inspected by the Auto Club....
- Research articles 2008-01-16
- Cincinnati op 'racs' up cash flow gains.(Time Warner Cable in Cincinnati turns quality service into higher profits)(Brief Article)
- SEATTLE -- Time Warner Cable in Cincinnati is turning quality service into higher profits. Division president Virgil Reed said the operator's Residential Account Coordinator program contributes some $1 million to its annual operating cash flo SEATTLE -- Time...
- Research articles 2003-07-28
- Ace Hardware Corp'.s Ace Paint Division, Chicago, presented its "Preferred Supplier Award" to DuPont Titanium Technologies, Wilmington, DE, based on quality, service, pricing and value provided through Six Sigma methodology. (Company News).
- Ace Hardware Corp'.s Ace Paint Division, Chicago, presented its "Preferred Supplier Award" to DuPont Titanium Technologies, Wilmington, DE, based on quality, service, pricing and value provided through Six Sigma methodology. DuPont Titanium Ace Hardware Corp'.s Ace Paint Division, Chicago, presented its "Preferred Supplier Award" to...
- Research articles 2003-07-01
- Ohio Charges Ameritech with Violation of Quality Service Agreement.(Knight Ridder/Tribune Business News)
- Feb. 9--COLUMBUS, Ohio--Ameritech, the nation's largest telephone company, could be fined $200 million for violating state quality service standards under a recommendation filed late Friday by state officials. Feb. 9--COLUMBUS, Ohio--Ameritech, the nation's largest telephone company, could be fined $200 million for violating...
- Research articles 2000-02-08
- UK travellers recognise Air New Zealand's quality service.
- M2 PRESSWIRE-20 September 2001-AIR NEW ZEALAND: UK travellers recognise Air New Zealand's quality service C1994-2001 M2 COMMUNICATIONS LTD RDATE:20092001 Air New Zealand's high quality service has been recognised in the coveted Conde Nast Traveller Awards. The...
- Research articles 2001-09-20
- Empirix Upgrades Carrier-Class VoIP Monitoring Solution with New Protocol Support, Industry's Best Correlation Capabilities; Hammer XMS system helps service providers deliver better quality service to customers, at lower cost
- BOSTON -- From Fall VON 2005, EmpirixR Inc., which provides testing, monitoring and management solutions for VoIP, voice and Web, launched a new version of its Hammer XMS next-generation monitoring system for VoIP service providers. Hammer XMS 1.4 contains a host of new features intended to help service providers deliver...
- Research articles 2005-09-20
- Broadview Networks selects Nortel Networks solution to provide DSL services; Carrier-class architecture delivers high-quality service to business, residential markets.
- M2 PRESSWIRE-13 October 2000-NORTEL NETWORKS: Broadview Networks selects Nortel Networks solution to provide DSL services; Carrier-class architecture delivers high-quality service to business, residential markets C1994-2000 M2 COMMUNICATIONS LTD RDATE:12102000 NEW YORK -- Broadview Networks*, a network-based electronically ...
- Research articles 2000-10-13
- Amtrak Employees Stand Behind the "Superior Service" Motto of their Coast Starlight; An Amtrak First — Quality Service Guaranteed
- LOS ANGELES--BUSINESS WIRE--April 26, 1996--Amtrak employees are so committed to providing quality service on the Coast Starlight, they will even guarantee it.
- Research articles 1996-04-26
- Huddle agency wins quality service award.(COMPANY AWARDS)
- The Allstate agency of Brad Huddle recently received the "Quality Service Agency Award" from Allstate Insurance Company. The award indicates that Huddle's agency in Wenatchee is one of the top agencies at Allstate in customer satisfaction and retention and that they have consistently...
- Research articles 2006-06-01
- Increased reliability comes to IP telephony following partnership agreement; A partnership agreement between QuesCom and Resonate provides customers with improved quality service levels in their voice networks.
- M2 PRESSWIRE-2 August 2001-Resonate: Increased reliability comes to IP telephony following partnership agreement; A partnership agreement between QuesCom and Resonate provides customers with improved quality service levels in their voice networks C1994-2001 M2 COMMUNICATIONS LTD RDATE:02082001 Businesses can...
- Research articles 2001-08-02
- Adding Value with Service
- Service is a business concept that is often overlooked. Implemented properly, though, it can be a key differentiator between your business and the competition. Meeting a customer's requirements in the most appropriate and efficient way greatly enhances the perceived value of your product. It also has the potential to increase...
- Articles 2007-05-01
- Product and service quality: The antecedents of customer loyalty in the automotive industry
- PRODUCT AND SERVICE QUALITY: THE ANTECEDENTS OF CUSTOMER LOYALTY IN THE AUTOMOTIVE INDUSTRY* Prior literature has examined product quality and service quality separately as antecedents of customer loyalty. In the context of the automotive industry, we present a framework that examines the simultaneous impact of product and service quality on...
- Research articles 2001-01-01
- Telcordia Teams with Casabyte to Deliver Unrivalled Service Assurance Solutions to Wireless Carriers Worldwide; Integrated Offering Helps Operators Improve Quality, Reduce Churn
- PISCATAWAY, N.J. -- Telcordia Technologies, Inc., a global provider of telecommunications software and services, today announced an alliance with Casabyte Inc., a leading provider of end-to-end wireless service quality monitoring solutions to telecommunications service providers. Together, the two companies will deliver high-quality service assurance solutions for wireless service providers worldwide,...
- Research articles 2004-11-29
- Quality, service winners.(Memorial Healthcare System, National Quality Forum)
- Byline: Melanie Evans and Andis Robeznieks Two health systems won separate awards for quality and community service last week. HealthPartners, Bloomington, Minn., was named winner of the National Quality Healthcare Award from the National Quality Forum, and Memorial Healthcare System, Hollywood, Fla., won the...
- Research articles 2007-01-29
- Premier Bank pinpoints customer concerns. (Service Quality Resource)
- Premier Bank implemented a quality service customer relations program to offset any negative effects of the consolidation of the bank's several office and data processing operations. Central to this program is BMA's Service Quality Satisfaction Analysis SQSA, which assesses service quality in terms of reliability, accessibility, responsiveness, competence, clarity, courtesy,...
- Research articles 1992-01-01
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