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- Demonstrating The Benefits Of Construction Innovation
- The construction industry needs to achieve greater efficiency and effectiveness. However, change is not readily embraced by the industry. This resistance to change compromises innovation performance, and negatively impacts client and industry goals. One of the key reasons for relatively poor construction industry performance is scepticism about the potential benefits...
- White papers 2005-09-23
- Improving Service Innovation Through Structured Process-Oriented Knowledge Infrastructure Design
- Formalised service innovation is a central tenet of enterprise systems lifecycle phases. Event driven process models extended with knowledge objects are found to be not useful in early lifecycle phases. When an upgrade is required, a map of the knowledge infrastructure is needed to better design further service innovation because...
- White papers 2005-05-23
- A Knowledge Infrastructure Hierarchy Model for Call Centre Processes
- This paper explores a process view of call centres and the knowledge infrastructures that support these processes. As Call centres grow and become more complex in their function and organisation so do the knowledge infrastructures required to support their size and complexity. The paper suggests a knowledge-based hierarchy of 'Advice-type'...
- White papers 2004-06-30
- Inventory Management in Railway Sleepers: A Simulation Model for Replacement Strategies
- This paper describes the development of a simulation model to assess the inventory requirements of alternative rail sleeper replacement strategies. The main aim of the model is to determine the optimal replacement strategy, given replacement costs and resultant train operating cost benefits. The replacement problem has been considered under the...
- White papers 2005-11-15
- Issues of Collective Leadership in Building a Business With Indigenous Artists: An Arts Management Case Study
- The potential growth of the Indigenous creative industries has attracted government funding, cultural tourists and arts managers with a strong interest in cultural democracy and, more recently, an interest in business models for these artists. This paper documents the case of Arilla Paper, a creative enterprise in Queensland, Australia, where...
- White papers 2005-05-13
- Evolutions of an Online Generation: Education, Industry and IMC
- This paper traces the evolutions of a new generation of students who are predominantly the 'Online generation'; explores the emerging impact of this generation on industry; identifies the changing role of education from traditional classroom to an online environment; and explores the contribution related to Integrated Marketing Communications IMC. Educational...
- White papers 2005-11-15
- Conflating Religious Principles With Emotional Literacy
- This paper considers the value-addedness that notions of emotional literacy give to prestigious schools in Australia. Combining ideas of self-esteem and emotional intelligence, emotional literacy has emerged as a pedagogical project in such schools. Moreover, ideas about emotional literacy are used to sell educational packages in which they sit comfortably...
- White papers 2005-02-04
- The Founding Principles of the New Faculty
- This paper introduces blue sky developments that are happening in the disciplines of Built Environment and Engineering. It summarises the Faculty's vision, values, strategic direction, future ways of working, organisational structure, leadership roles, professional support and management portfolios. It identifies how the Faculty will work as an integrated collaborative entity...
- White papers 2004-06-22
- Transformational Leadership and High-Performance Work System Practices as Facilitatiors of Knowledge Work Behaviors
- Most companies have embraced the notion that to operate effectively in todayÆs economy it is necessary to become a knowledge-based organization. There has been a considerable, if somewhat inconsistent literature developed in the area of æknowledge management strategyÆ - developing prescriptive practices to enable and organization to better æmanageÆ its...
- White papers 2003-07-01
- Collaborative Production Strategies for Technological Innovation and Leadership in Network Industries: The Case of Bluetooth
- This paper notes the creative tension created by network industries in high technology production. The tension emerges due to firm's needs to both focus on developing strong and defensible competencies and also the need to share knowledge as part of wider development networks. The paper looks at the development of...
- White papers 2000-12-18
- New Information and Communication Technologies and Demassification of Public Relations
- Media gatekeepers often prevent carefully constructed messages from being delivered to key publics. However, new information and communication technologies have the potential to open a new, alternative, channel for public relations practitioners who wish to engage in the two-way symmetrical/mixed motives dialogical model of public relations and communicate directly with...
- White papers 2002-07-03
- Granular Synthesis: Experiments in Live Performance
- This paper gives an overview of the making of a real-time granular synthesis instrument that can be used for live performances and improvisation with other instruments including traditional acoustic instruments. It outlines the design and performance of a musical instrument based upon this Synthesis method. The instrument, design, process, and...
- White papers 2002-06-21
- Towards A Business Process Management Maturity Model
- Business Process Management BPM has been identified as the number one business priority by a Gartner study in 2005. However, BPM has a plethora of facets as its origins are in Business Process Reengineering, Process Innovation, Process Modelling, and Workflow Management to name a few. Organisations increasingly recognize the requirement...
- White papers 2005-04-27
- The ZMET Technique: A New Paradigm for Improving Marketing and Marketing Research
- For decades, marketing and marketing research have been based on a concept of consumer behaviour that is deeply embedded in a linear notion of marketing activities. With increasing regularity, key organising frameworks for marketing and marketing activities are being challenged by academics and practitioners alike. In turn, this has led...
- White papers 2005-11-15
- Collaborative Decision-Making and School-Based Management: Challenges, Rhetoric and Reality
- School-based management has increasingly become the agreed-upon model around the world for the operation of schools, particularly those in large public education systems. A critical element of the model is devolving enhanced levels of decision-making from the centre (e.g. the head office) to the schools. While the rhetoric surrounding such...
- White papers 2001-11-09
- Using a Case Method Approach in an IT Project Management Curriculum: A Long Look Over the Shoulder of a Practitioner at Work
- Modern IT project managers require a range of multi-disciplinary skill-sets in order to increase the likelihood of project success. Delivery of a single course unit, which attempts to prepare students for the rigours demanded from this role, demands a delicate blend of topics from curricula administrators and a pedagogy that...
- White papers 2003-06-01
- Intranet Security Technologies - Sesame or SSL?
- This paper compares SSL and SESAME by discussing: what security services they provide, what cryptographic technology is used by each solution, the applications supported, where they fit in the TCP/IP model, availability and finally a description of their limitations. The objective is to compare these security technologies with a view...
- White papers
- A Model For Assessing And Correcting Construction Project Health
- Maintaining the health of a construction project can help to achieve the desired outcomes of the project. An analogy is drawn to the medical process of a human health check where it is possible to broadly diagnose health in terms of a number of key areas such as blood pressure...
- White papers 2004-01-07
- Safety Leadership And The Project Manager: Competencies Required To Positively Affect Site Safety Culture
- An arguable means to address injury and fatality rates in the Australian construction industry is the improvement of site safety culture. When understanding how safety culture is influenced, it is important to note the significant role that both management and leadership have in determining the quality of a safety culture....
- White papers 2006-06-14
- Construction Project Management In Samoa: A Survey Of Intercultural Communication
- This paper provides the results of a questionnaire opinion survey of the extent to which human and cultural influences impact on international project management in Samoa. It focuses on the particular factors within the categories of culture, human resource management, leadership and communication skills. Furthermore it highlights the practical experience...
- White papers 2003-08-18
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