Resources
BNET Resources
- sort by:
- Relevance
- Date
- Popularity
- Recruiting, Developing, And Retaining Solution Architects
- Solution Architects have become the critical path to a PS Professional Services organization's ability to successfully scale the business. This paper thoroughly defines the role of the Solution Architect, discusses the factors to consider when sourcing and developing Solution Architects, and presents several industry benchmarks related to this increasingly important...
- White papers
- Killer KPI's For Professional Services
- In this paper you will learn: The growing role Services revenue plays in overall financial performance; Which KPI's Key Performance Indicators are essential and what they mean; Typical Key Performance targets; and Tips to improve your financial performance. As the technology market has matured, there has been a dramatic shift...
- White papers
- How The SaaS Movement Is Transforming Professional Services
- Their customers are facing intensifying competition as a result of globalization and technological advancements. Barriers to entry within their respective industries are disappearing. Companies are no longer competing with just their peers in their own backyard, they must also contend with competitors from around the world. At the same time,...
- White papers
- 3 Things You Must Know In Order To Achieve Effective User Adoption With SaaS
- Effective User Adoption may not be a familiar term. Essentially it is a proxy for business value and is characterized by the following attributes: Core functionality that is measurably connected to business outcomes; A high percentage (85%+) of targeted users actively engaged with core functionality; and Sufficient levels of high...
- White papers
- PSA Business Value Calculator
- Assessing the impact a software solution can make on your business can be challenging. While sometimes difficult to clearly understand and articulate, the value a software solution could add to your business can have a profound effect on your top line revenues and bottom line profitability. Often times, solutions with...
- Tools & templates
- Evaluating And Selecting A Complete PSA Solution For Billable Services Organizations
- Billable Services Organizations can benefit greatly from the use of a Professional Services Automation PSA solution. Choosing the correct PSA application is one of the most important decisions a services organization can make; as such, it can also be a daunting challenge. This paper examines the many advantages of implementing...
- White papers
- Metrics That Matter: Measuring Professional Services Business
- There are easily over fifty meaningful metrics a management team could use to assess their professional services business. The issue is determining what specific metrics provide the greatest insight. Unfortunately, revenue and profitability are not the beginning and ending of your measurement process. These two metrics provide very limited insight...
- White papers
- The Evolution Of Resource Management - Remaining Competitive In An Integrated World
- As the evolution of service firms continues, one of the more interesting areas of progress is resource management - including the methods, tools, and business needs that drive it. Better resource management, while containing some challenges, can offer significant benefits to service firms and their professional staff, clients, and shareholders....
- White papers
- Five Steps To The Annual PS Forecast
- This paper explains five-step process to baseline your annual forecast for the PS business. Of course, this process does not take into account your ability to deliver these service engagements. There may be specific restrictions on your ability to hire staff or effectively train the partners required to deliver these...
- White papers
- The Economic Impact Of Superior Customer Experiences
- For IT Service providers, mastering the art of superior customer experiences builds security around their services investment. The question then becomes, "How do organizations deliver a superior customer experience?" The good news is that it can be done. In Part 2 of this two-part series, we examine proven strategies for...
- White papers
- The Culture Of Superior Customer Experiences
- In the new Experience Economy, merely "Satisfied" customers are not enough to drive economic growth. Companies must create superior customer experiences in order to sufficiently differentiate themselves to drive revenue, profits, customer loyalty, and ultimately, shareholder value. This paper discusses the three powerful economic building blocks necessary to building The...
- White papers
- Assessing Services Visibility - An Organizational Checklist
- Visibility is a necessity for building and managing a successful services organization. Faster and more accurate planning, increased revenues and profitably, and higher resource utilization are all direct results from increased visibility. To achieve the highest level of visibility into your services organization, implement solutions that provide information that is...
- White papers
- Services Maturity Evolution
- Each service maturity model has certain benefits, given the business goals of the organization. This paper explains three choices: A transaction-oriented business that is more concerned with internal processing of basic elements; An operationally-oriented business that is more focused on the overall workflow of the organization and using information gathered...
- White papers
- Five Steps To Predictable, Profitable Services
- Operating through a best practice approach is critical to developing repeatable and profitable services. With predictable projects, less time will be spent solving problems and more time can be allocated to identifying ways to take the organization to the next level. The five steps outlined in this paper will help...
- White papers
- Five Steps To Effective Resource Management
- Effective Resource Management not only impacts profitability by optimizing utilization and minimizing bench time, but when done well, can generate goodwill and loyalty that translate to competitive advantages in recruiting and retaining the best talent. The problem is that with all of the inefficiencies created by the systems we have...
- White papers
- Earned Value Management - Not Just For Monster Projects
- EVM Earned Value Management is a way of monitoring your project success based on actual work time completed, task estimated percent complete, and work scheduled to be completed. These are each measured against your project budget to provide greater insight into whether or not your project is on schedule, relative...
- White papers
- Professional Services Playoff: Five Critical Dimensions Of Leadership And A Playbook For Applying Them
- The role of Professional Services PS is changing and consequently the talents required to be a successful PS leader are changing as well. As PS has become a more significant differentiator and revenue source, the role of the PS leader is becoming more strategic. The Software as a Service SaaS...
- White papers
- Two Mistakes Most Software Services Organizations Make Every Day
- The software services economy is comprised of a large workforce that, through the utilization of their intellectual capital and technical ability, drives the financial success of Professional Services Organizations. Despite the obvious importance of optimizing these precious resources, many companies struggle to effectively measure and analyze their services operations. While...
- White papers
- The Professional Services Business Model - Fighting The 40/20 Myth
- Many Professional Services Organizations focus on increasing bill rates, increasing utilization, and reducing load costs to meet profitability targets. While it's important to track such metrics, oftentimes, the senior management team has not yet defined a target business model for their Professional Services team. The lack of a clearly defined...
- White papers
- Services Engineering
- For a professional services organization, it's always clear why you need Delivery Consultants. If you don't have Delivery Consultants, you don't make money. For most professional service organizations, it eventually becomes clear why you need Service Sales and Service Marketing departments. These two capabilities become critical for demand generation. You...
- White papers
- << Previous
- page 1 of 2
- Next >>
