Resources

1 Resources for

reflectioning

Build Rapport at First Contact: The ability to build rapport quickly makes it easier to close business. The sooner you get in rapport with the prospect, the sooner you can move the sale forward. Here's a way to enhance rapport within 30 seconds of meeting a prospect, even if it's only on...; Tags: Sales strategy, Sales force management, Geoffrey James, Reflectioning, Sales, Rapport, Robert Cialdini; Blog posts 2007-09-17

How to Build Rapport on the Phone.: For most sales reps, rapport-building is easier in person than on the telephone. The reason is simple. In human-to-human communications, appearance (facial expressions, body language, semiotics) often communicates as much, or more, than the specific words that are spoken. That's why basic sales training always starts with...; Tags: Sales strategy, Sales force management, potential friend, Lesson, Geoffrey James, Sales, Voice, Rapport, Phone; Blog posts 2007-09-18
To Sell More, Listen to Your Voice.: Building quick rapport on the telephone requires the ability to subtly reflect the prospect's voice qualities (tonality, accent, word usage, rhythm, etc.) To do this, you need three skills: The ability to hear and quickly assess the prospect's voice qualities. During the greeting phase,...; Tags: Geoffrey James, Telecommunications, Productivity, Voice Quality, Voice, Rapport, Prospect; Blog posts 2007-09-19