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	<title><![CDATA[relationship management Resources | BNET]]></title>
	<link><![CDATA[http://resources.bnet.com/topic/relationship+management.html]]></link>
	<description><![CDATA[White papers, case studies, business articles, and blog posts relating to relationship management]]></description>
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		<title><![CDATA[Step 4: Relationship Management - the Secret]]></title>
		<link><![CDATA[http://blogs.bnetau.com.au/aussierules/2009/02/22/step-4-relationship-management-the-secret/]]></link>
		<description><![CDATA[Building successful relationships with people, particularly those at work, is far and away the most critical factor in a successful business career.    Surveys of successful general managers continuously rank people skills above such factors as intelligence, vision, and ethics. As I have said before I am a...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Sun, 22 Feb 2009 23:10:33 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/relationship+management.html"><![CDATA[Relationship Management]]></category>
		<category domain="http://resources.bnet.com/topic/business+ethics.html"><![CDATA[Business Ethics]]></category>
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		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
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		<category domain="http://resources.bnet.com/topic/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://resources.bnet.com/topic/chris+golis.html"><![CDATA[Chris Golis]]></category>
		<category domain="http://resources.bnet.com/topic/chris+golis.html"><![CDATA[Chris Golis]]></category>
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		<title><![CDATA[Developing Collaboratively Competitive Inter-Firm Business Relationships]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=283108]]></link>
		<description><![CDATA[The purpose of this white paper is to provide a summary of the research on relationship management and to suggest a methodology for practitioners to enable them to understand and manage their complex inter- and intra-firm relationships. The paper begins by giving a brief historical context of relationship theory. It...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Mon, 04 Sep 2006 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/positioning.html"><![CDATA[Positioning]]></category>
		<category domain="http://resources.bnet.com/topic/relationship+management.html"><![CDATA[Relationship Management]]></category>
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		<title><![CDATA[Relationship Management, the Web and Organisational Performance in Australasia]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=162136]]></link>
		<description><![CDATA[Relationship management practices, both traditional and employing the Web, were investigated and hypotheses tested concerning the influence of such practices on organisational performance. The reported study, conducted with a sample of Australasian organisations, finds that traditional and online relationship management constructs are discrete, and finds no significant direct influence of...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 16 Nov 2005 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/web.html"><![CDATA[Web]]></category>
		<category domain="http://resources.bnet.com/topic/performance.html"><![CDATA[Performance]]></category>
		<category domain="http://resources.bnet.com/topic/relationship+management.html"><![CDATA[Relationship Management]]></category>
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	</item>
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		<title><![CDATA[Harnessing the Power of Multi Channel Marketing for Customer Development and Relationship Management]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=61710]]></link>
		<description><![CDATA[It has been observed that MultiChannel Marketing has emerged as a powerful strategy for customer development and relationship management. The enthusiasm for MultiChannel Marketing is being fueled by the desire of companies to integrate their "bricks and mortar" operations with their "clicks and mortar" operations to provide a seamless customer...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 01 Jan 2003 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/mortar.html"><![CDATA[Mortar]]></category>
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		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
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		<title><![CDATA[XPert-Ease Announces New XPert-Office Release for Lotus Notes Platform; Avery Dennison Selects XPert-Office from Relationship Management Software Developer XPert-Ease]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2002_July_17/ai_89145934]]></link>
		<description><![CDATA[Business/Technology Editors]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 17 Jul 2002 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/ibm+corp..html"><![CDATA[IBM Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/ibm+lotus+notes.html"><![CDATA[IBM Lotus Notes]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">IBM</category>
		<category domain="tickers">IBM</category>
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		<title><![CDATA[FedEx Deploys YOUcentric eBusiness Relationship Management Solution]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2000_Oct_16/ai_66097572]]></link>
		<description><![CDATA[Business Editors]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 16 Oct 2000 00:00:00 -0700</pubDate>
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		<title><![CDATA[The Future Of Purchasing And Supply: Elevating Relationships]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=60156]]></link>
		<description><![CDATA[There will be increasing focus on relationships, with both suppliers and customers, because of increasing global competitiveness, limited resources, and the need to maintain flexibility. The focus of relationship management will be on trust building, communication, joint efforts, and planning, and fostering interdependency will be increasingly studied and managed to...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Tue, 01 Feb 2000 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/institute+for+supply+management.html"><![CDATA[Institute For Supply Management]]></category>
		<category domain="http://resources.bnet.com/topic/relationship+management.html"><![CDATA[Relationship Management]]></category>
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