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- Selection Criteria for Remote Support Tools
- Though basic remote support technology is available from many sources, including some freeware and shareware options, companies interested in improving both the economics of support and the customer experience should understand the risks involved with lower-end tools, and learn how leveraging a "best-of-breed" product will accelerate operational improvements and customer...
- White papers 2009-10-23
- Applying Remote Support Technology for Maximum Impact
- Remote-support technology is a powerful tool for support delivery. By using remote support, technicians can access the users' desktop to effectively diagnose and resolve the issues. But to yield maximum advantage the remote-support technology must be applied to the right type of problems. This ServiceXRG white paper explores 5 strategic...
- White papers 2009-10-20
- Driving IT Help Desk Efficiency with Customer-Centric Remote Support
- The IDC predicts that by 2011, 73 percent of the U.S. workforce will be mobile, inevitably increasing the pressure on the IT help desk. That's why more companies are turning to Web-based, customer-centric remote support to support a burgeoning remote workforce. Download the Whitepaper to learn: ...
- White papers 2008-10-09
Additional Resources
- Tridia makes using Microsoft Remote Desktop and Windows Terminal Services Secure and Compliant; Gives Companies Centralized Control Over Remote Computer Access
- ATLANTA -- Tridia Corporation announced the latest release of its solution for remote computer support and administration, iTivity 4.6. This release adds out-of-the-box support for Microsoft Remote Desktop and Windows Terminal Services to Tridia's server-based, secure remote access product.
- Research articles 2005-10-17
- International Benefit Administration & Claims Processing: Multi-Currency Support, Importing International Code Tables, and Remote Access
- The rapid increase of globalization has created challenges and opportunities for many healthcare organizations. For example, international organizations must process a wide variety of medical claims and healthcare benefits that originate from different countries. This paper examines several key features required for international benefits administration and claims processing, including multi-currency,...
- White papers 2005-05-06
- NePro pioneers remote administration with CD Share 3.0
- SCOTTSDALE, Ariz.--BUSINESS WIRE--Nov. 25, 1996--NetPro Computing Inc. Monday announced its new CD Share 3.0 for VINES with remote administration capabilities. NetPro Computing is a leading third-party developer and publisher of network utility software including virus protection and administrator utilities for enterprise networks. CD Share 3.0 is...
- Research articles 1996-11-25
- OneNeck IT Services Corp. Announces Transition Completion at SRC Devices Inc
- Business Editors/High-Tech Writers SCOTTSDALE, Ariz.--BUSINESS WIRE--Aug. 21, 2002 OneNeck IT Services Corp. announced completion of a transition to provide complete 24x7 remote support services for SRC Devices Inc.'s enterprise resource planning system. The transition includes round-the-clock remote services, including Baan application support, database administration, and functional support....
- Research articles 2002-08-21
- Padcom® Improves Installation and Administration, Enhances QoS Capability for VoIP Support; TotalRoam® Mobile VPN Version 4.1 Makes Deployment Easier and Provides Over-the-Air Upgrades for Greater Mobile Productivity
- BETHLEHEM, Pa. -- Padcom, Inc., a leader in Mobile VPN software solutions for secure, continuous network connectivity to critical applications, today announced the release of version 4.1 of their TotalRoamR Mobile VPN software. The latest software release simplifies the installation of the TotalRoamR software, enables over-the-air administration for remote upgrades...
- Research articles 2006-01-05
- NetSoft announces NS/Print Server 2.0, the First mainframe-to-LAN print server for Microsoft SNA Server; new version offers eight-fold increase in host session support, powerful remote configuration and administration capabilities, enhanced interface, and
- IRVINE, Calif.--BUSINESS WIRE--March 25, 1996--NetSoft, the innovation leader in PC-to-IBM host connectivity software and a Microsoft Solutions Provider, Monday announced version 2.0 of NS/Print Server for Windows NT, the industry's only mainframe-to-LAN print server for use with Microsoft SNA Server.
- Research articles 1996-03-25
- Wave Systems to Demonstrate Range of Enhanced Trusted Computing Solutions for Enterprises and Government at the RSA Conference
- LEE, Mass. & SAN JOSE, Calif. -- EmbassyR Platform's Versatile and Secure Software Capabilities Include Remote Administration for Trusted PCs, Support for Full Disc Encryption and PC Platform Integrity
- Research articles 2006-02-13
- CA-ACF2 - release 6.0 of Computer Associates International Inc.'s security, control and audit program - New Products: Mainframes: Systems Support - Product Announcement
- Release 6.0 of CA-ACF2, a security, control and audit product from Computer Associates International, Garden City, N.Y., provides centralized administrative control over mainframes and networks through the use of a new Command Propagation Facility CPF. CPF permits online viewing and administration of security on remote nodes and ensures that...
- Research articles 1991-11-15
- Pointsec Mobile Technologies simplifies remote help for Pointsec-secured computers; New Pointsec webRH eliminates user updates, permits help desk support via web.
- M2 PRESSWIRE-6 May 2002-Pointsec Mobile Technologies: Pointsec Mobile Technologies simplifies remote help for Pointsec-secured computers; New Pointsec webRH eliminates user updates, permits help desk support via web C1994-2002 M2 COMMUNICATIONS LTD RDATE:05032002 Cambridge -- Pointsec Mobile Technologies Inc. (www.pointsec.com) ...
- Research articles 2002-05-06
- CrossTec NetOp Awarded GSA IT Schedule Contract; Government Agencies Can Now Take Advantage of Legendary NetOp Speed, Security and Scalability to Support Users and PCs
- Business Editors/Technology Writers BOCA RATON, Fla.--BUSINESS WIRE--May 1, 2002 CrossTec Corporation (http://www.NetOpUSA.com) has announced that its NetOpTM remote support and training products have been awarded a General Services Administration GSA Information Technology IT Schedule contract and are now recognized as an approved GSA IT Schedule contractor. GSA...
- Research articles 2002-05-01
- How to Upgrade to Microsoft Windows Vista
- Microsoft Windows Vista has arrived, and you're wondering if and when to upgrade. Before you take the plunge, do your homework to help make the process as smooth as possible. Assess Whether You Should Upgrade Now or Later Goal: Find a...
- Articles 2007-02-23
- Losing on the home front
- On the one hand, the current edition of the New Statesman gives space to current defence secretary Bob Ainsworth, who tells us that opposing war in Afghanistan is "defeatism" The war in Afghanistan is too important to be reduced to a political football. We are fighting there to protect our...
- News items 2009-08-13
- Tektronix Announces Next Major Version of Popular Windows-on-Unix Software; WinDD 2.0 to Include Cut, Copy & Paste, Win 95 and Improved Remote Administration Support
- WILSONVILLE, Ore.--BUSINESS WIRE--Oct. 9, 1995--Tektronix (NYSE:TEK), today announced the next major version of its popular WinDD software, the first product to give UNIX platform users complete access to Microsoft Windows applications.
- Research articles 1995-10-09
- First FTI-SAT Site Upgraded
- AEROSPACE The first satellite communications site has been accepted as part of the Federal Aviation Administration's (FAA's) Telecommunications Infrastructure FTI program. The site in Key West, Florida, is the first of 42 sites being upgraded with new satellite communications equipment through the FTI Satellite (FTI-SAT) program. The FTI-SAT...
- Research articles 2006-07-01
- SensCom Awarded DOD Contract to Provide Mobile Purchasing System Technology for Battle Ready Contingency Contracting System
- SAN DIEGO -- San Diego-based mobile wireless data software provider SensCom, Inc. announced it was recently awarded a three-year contract by the U.S. Department of Defense to provide a Total Package Fielding TPF solution to promote and support new advances in adaptive technologies that will enable contracting officials in the...
- Research articles 2005-07-18
- Aliant Enhances Broadband Customer Experience Through Expanded Relationship with Motive; Canadian DSL Provider Signs New Agreement to Extend Self-Management Software to Simplify Home Networking Services
- AUSTIN, Texas -- Aliant, Atlantic Canada's leading information and communications technology provider, has expanded its use of Motive (NASDAQ:MOTV) software to build automated management capabilities into additional Internet services, including home networking and remote desktop administration. This will allow Aliant to extend availability of its advanced customer support technology to...
- Research articles 2005-05-23
- Information Security Product Review Recommends IT Security Managers Consider Aventail SSL VPN for Remote Access
- "The Aventail EX-1500 SSL VPN appliance deserves serious consideration as a replacement to IPSec and a space in the enterprise security appliance rack," Information Security magazine wrote in a review published in the September 2005 issue of the magazine. The review highlighted Aventail's "robust security features, application support, and easy...
- Research articles 2005-09-15
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