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- Misys Healthcare Systems Aligns With Enexity for Primary Remote Support
- AUSTIN, Texas & RALEIGH, N.C. -- Enexity, the leading provider of secure Virtual Support Networks, announced today that Misys Healthcare Systems, a leader in healthcare IT, has chosen Enexity's SecureLinkTM VSN for its remote support needs.
- Research articles 2005-05-31
- NetworkStreaming Taps Network Engines to Manufacture the Only Appliance for Remote Support Software; Trend toward Appliances Fuels Search for Top Manufacturer
- RIDGELAND, Miss. -- NetworkStreaming, Inc., a leading provider of appliance-based remote support software, announced today that it has partnered with Network Engines to deliver SupportDesk in a best-in-class software appliance. NetworkStreaming's SupportDesk on the remote support appliance is the only self-hosted device available offering direct control and management of remote...
- Research articles 2006-02-01
- NetworkStreaming Chooses Network Engines to Manufacture the Only Appliance for Remote Support Software; Trend toward appliances fuels search for top manufacturer
- CANTON, Mass. -- Network Engines, Inc. (NASDAQ: NENG), a leading provider of storage and security server appliance products and services, today announced they have been chosen by NetworkStreaming, Inc., a leading provider of appliance-based remote support software, to deliver SupportDesk in a best-in-class software appliance.
- Research articles 2006-02-02
- Start-up YourTechOnline.com Creates Global Business Delivering Remote Support with the Power of Citrix GoToAssist
- Innovative PC Help Service Allows Technicians Located Worldwide to Virtually Engage with Customers On-demand
- Research articles 2007-01-30
- Citrix GoToAssist Doubles Its Customers in 2004, Now Enables Remote Support for 2,300 On-Demand Enterprises
- SANTA BARBARA, Calif. -- Analysts Say Trend Toward Increased Use of E-Support Solutions Is Driven by Cost-Effectiveness
- Research articles 2004-09-21
- IBM uses Triton's CoSession remote communications software to implement voice over data remote support program; CoSession links technicians and customers to permit simultaneous service and conversation over the same phone line
- ISELIN, N.J.--BUSINESS WIRE--Nov. 30, 1995--The addition of simultaneous voice and data capability to IBM's Online HousecallTM remote support program for Aptiva users has been made possible by the marriage of IBM's Mwave technology and Triton's CoSession remote communications software.
- Research articles 1995-11-30
- i2 Technologies Uses Enexity's SecureLink™ as its Primary Remote Service and Support Solution; Company Leverages SecureLink to Increase Efficiencies and Improve Its Remote Support Capabilities
- AUSTIN, Texas -- Enexity, the leading provider of secure, virtual support networks, announced today that i2 Technologies, Inc., is using Enexity's SecureLink Virtual Support Network to deliver secure, effective remote support to its software customers. As a result, i2 has been able to improve its support process, efficiencies, and response...
- Research articles 2005-09-20
- Citrix Online Develops New Remote Support Solution to Solve Unique Needs of Small Businesses
- Users Offered Significant Voice in Final Development of Citrix GoToAssist Express
- Research articles 2008-01-07
- Symantec Boosts Remote Support Capabilities With pcAnywhere Plus for Tivoli Enterprise
- Business Editors/High-Tech Writers
- Research articles 2000-05-24
- Top Law Firms Testify to Productivity Benefits and ROI with Citrix Online Access and Collaboration; Skadden, Arps Among Elite Firms, Make the Case for Citrix GoToAssist Remote Support
- SANTA BARBARA, Calif. -- Fueling performance and productivity for traveling and teleworking attorneys at the world's top law firms, on-demand access, remote support and collaboration solutions from Citrix Systems, Inc. (Nasdaq:CTXS), the global leader in access infrastructure solutions, are proving to be compelling. Award-winning online services, CitrixR GoToMyPCR remote desktop...
- Research articles 2006-01-30
- Netopia Launches eCare 4.5 Support Software With Superior Ease of Use; eCare Enables Contact-Center and Help Desk Agents to Reach Across the Internet to the Desktop for Hands-On Problem Resolution
- PARIS -- Netopia, Inc. (Nasdaq:NTPA), a market leader in broadband service assurance solutions, announced version 4.5 of its popular eCare remote support application, which it will be showcasing at Apple Expo Paris, along with its award-winning TimbuktuR Pro peer-to-peer remote-control-software solution. eCare is a Web-enabled remote support solution that makes...
- Research articles 2006-09-12
- Citrix GoToAssist and BMC Software Integration Offers Comprehensive Help Desk and CRM Solutions; Validated Solution Delivers Rapid and Cost-effective Remote Support with BMC's Remedy Solutions
- SANTA BARBARA, Calif. -- Citrix Online, a division of Citrix Systems, Inc. (Nasdaq: CTXS), today announced a new partnership with BMC Software, Inc. (NYSE:BMC), the leader in service management, focused on delivering rapid, cost-effective and seamless solutions. As a result of the partnership, CitrixR GoToAssistTM has achieved validation status for...
- Research articles 2005-07-13
- SurfControl Chooses Citrix Software-as-a-Service for Best-in-Class Web Conferencing and Remote Support
- SCOTTS VALLEY & SANTA BARBARA, Calif. -- Security Solution Provider Adopts a Simpler-is-Better Approach with Citrix GoToMeeting and GoToAssist to Grow Their Booming Business
- Research articles 2006-08-09
- Fujitsu Announces LiveHelp 3.0, the Remote Support Tool for Windows 3.1, Windows 95 and Windows NT
- TOKYO--BUSINESS WIRE--Feb. 20, 1997--Fujitsu Limited today announced the latest release of LiveHelp 3.0, its real-time remote support product. The software interoperates between users running Windows NT, Windows 95 and Windows 3.1. An international product, LiveHelp 3.0 is sold in the United States and Europe.
- Research articles 1997-02-20
- More than 10 Million Individuals Experienced Simpler, Better Remote Support Service in the Past Year with Citrix GoToAssist
- "If You're Not Using GoToAssist to Deliver Instant Expertise On-Demand, You're Probably On Hold"
- Research articles 2006-10-23
- Inter-Tel Announces Release Of Unified Communicator v4.0
- Inter-Tel, Incorporated, a provider of voice and data communications solutions for businesses, has announced the general release of its Unified Communicator version 4.0 software, a robust presence management and collaboration tool that enables users to project their status and availability to associates and prioritize how and where they receive incoming...
- Research articles 2007-02-01
- Netopia Remote Control and Support Demonstrated to Education Community at NECC 2006; Timbuktu Pro and eCare Software Platforms Enable Collaboration and Remote Support to Reduce Classroom Complexity and Enrich the Educational Experience
- EMERYVILLE, Calif. -- Netopia, Inc. (OTCBB:NTPA), a market leader in broadband service assurance solutions, announced it will demonstrate its award-winning TimbuktuR Pro remote control software and eCare Web-enabled interactive support platform at the National Education Computing Conference NECC. NECC 2006 will be held July 5 to July 7 at the...
- Research articles 2006-07-03
- Selection Criteria for Remote Support Tools
- Though basic remote support technology is available from many sources, including some freeware and shareware options, companies interested in improving both the economics of support and the customer experience should understand the risks involved with lower-end tools, and learn how leveraging a "best-of-breed" product will accelerate operational improvements and customer...
- White papers 2009-10-23
- Applying Remote Support Technology for Maximum Impact
- Remote-support technology is a powerful tool for support delivery. By using remote support, technicians can access the users' desktop to effectively diagnose and resolve the issues. But to yield maximum advantage the remote-support technology must be applied to the right type of problems. This ServiceXRG white paper explores 5 strategic...
- White papers 2009-10-20
- Driving IT Help Desk Efficiency with Customer-Centric Remote Support
- The IDC predicts that by 2011, 73 percent of the U.S. workforce will be mobile, inevitably increasing the pressure on the IT help desk. That's why more companies are turning to Web-based, customer-centric remote support to support a burgeoning remote workforce. Download the Whitepaper to learn: ...
- White papers 2008-10-09
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