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- Making Existing Customers More Profitable
- Increasing customer profitability can be tricky. Many companies offer customers discounts or free services to win or retain business. But if they find that the cost of providing those services or discounts exceeds customer profitability, the company has to make a difficult decision between cutting costs or losing customers. Using...
- Articles 2007-11-26
- Train and Retain | BTalk Australia
- (11min 59) Click on "Play" to hear the podcast or click "Get It" to download. How much resource you put behind training can have a significant impact on your staff turnover. This is particularly the case with IT, a sector where close to full employment makes staff...
- Blog posts 2008-08-11
- Weight Watchers International, Inc. F2Q09 (Qtr End 07/04/09) Earnings Call Transcript
- Question-and-Answer Session Operator Operator Instructions Your first question comes from Robert Craig - Stifel Nicolaus. Robert Craig - Stifel Nicolaus I was wondering if you could review penetration rates by geography with Monthly Pass. Ann M. Sardini Looking at NACO it's roughly 60%. In the U.K. we're up to...
- Earnings calls 2009-08-06
- H&R Block, Inc. F3Q09 (Qtr End 01/31/09) Earnings Call Transcript
- Question-and-Answer SessionOperator Operator instructions Your first question comes from the line of Andrew Fones. Andrew Fones – UBS Yes, thanks. First I need to just ask if you're reconfirming your guidance or not? Richard, I think you mentioned something about the low end of the guidance range, but I...
- Earnings calls 2009-03-21
- Automatic Data Processing, Inc. F2Q09 (Qtr End 12/31/08) Earnings Call Transcript
- Question-and-Answer Session Operator Operator Instructions Your first question comes from Jason Kupferberg - UBS. Jason Kupferberg - UBS So now that the fiscal 2009 is essentially halfway over and understandably most investors focus is starting to turn to fiscal 2010, I know it's too soon for you...
- Earnings calls 2009-02-03
- Sales Training Effectiveness
- Massood Zarrabian, CEO of OutStart, says that an important part of effectively training a sales team is to have information available and findable whenever a salesperson needs it. The model of gathering new salespeople into an auditorium and dumping information on them is outdated—Zarrabian proposes a self-service training model.
- Videos 2009-06-17
- IPC Holdings, Ltd. Q1 2008 Earnings Call Transcript
- Question-and-Answer Session Operator Operator Instructions Our first question comes from Susan Spivak - Wachovia. Susan Spivak I just wanted to follow up on the trend of the increasing retentions. I kind of look at it as a good news-bad news scenario because it puts you further away...
- Earnings calls 2008-04-27
- Argo Group International Holdings, Ltd. Q2 2008 Earnings Call Transcript
- Question-and-Answer Session Operator Operator instructions Your first question comes from the line of David Lewis with Raymond James. Please proceed, sir. David Lewis – Raymond James Thank you and good morning. Congratulations on a solid quarter. Couple of questions, first, Heritage appeared to have a very strong...
- Earnings calls 2008-08-08
- Employee Retention |Leila's House of Corrections
- Employee retention is one of the biggest challenges of managers today. Learn three techniques to help you retain your most valuable staff. If you have questions or suggestions for future video topics, Leila wants to hear from you.
- Videos 2008-02-29
- Ryder System Q3 2009 Earnings Transcript
- Question-and-Answer SessionOperator Thank you. Operator Instructions Our first question today is from Jon Langenfeld. You may ask your question and please state your company name. Jon Langenfeld - Baird Robert W. Baird. Thank you, good morning. Gregory Swienton Good morning. Jon Langenfeld - Baird Greg, talk a little bit...
- Earnings calls 2009-10-22
- Retention & Recruitment
- This is a template for year wise strategic plan for retention and recruitment.
- Tools & templates 2007-05-25
- Kicking Retention Strategies Into High Gear
- The new age economy, with its attendant paradigm shifts in relation to the human capital, in terms of its acquisition, utilization, development and retention, has placed a heavy demand on today's HR professional. Today HR is expected to comprehend, conceptualize, innovate, implement and sustain relevant strategies and contribute effectively towards...
- White papers
- Predicting Job Retention of Hourly Employees in the Lodging Industry
- The primary objectives of the study presented in this paper were to explore the reasons behind hourly employee turnover and to explore variables that would assist in predicting employee retention in the lodging industry. Data was collected from 230 hourly employees in 10 small and medium-size hotels located in the...
- White papers 2004-04-01
- Setting Up Optimal Reinsurance Retention
- The concepts described in this study are applicable to every class of insurance and are not limited, for instance, to the casualty or property damage classes. The publication is based on Bruno de Finetti's work on the establishment of optimal proportional retentions which was published in a 1940 article entitled...
- White papers 2001-11-12
- Getting It Right: Employee Hiring And Retention
- From the executive summary: ‘Employee retention begins with hiring right, and hiring right starts with the decision-making process. Most companies try to fix their turnover rate problem by pushing recruiters to come up with new methods of finding candidates in lieu of looking more closely at their decision-making process. However,...
- White papers 2003-01-01
- Recruitment And Retention
- Recruitment is the initial identification of suitable candidates for a specific job vacancy. Retention is the process of creating and cultivating suitable conditions to ensure that the employees stay with the organization for a reasonable amount of time. An effective retention framework leads to low HR turnover. This facilitates the...
- Presentations 2003-01-01
- What, Really, is Retention Marketing ?
- While customer retention and its goals haven't changed, the entire customer retention business is busy reinventing itself from what it was just a few short years ago. Whether new technologies drove new thinking or vice versa, it's hard to say. But one thing is for sure, what retention is –is...
- White papers 2003-01-01
- Do The Math
- Today, companies are using high-tech analysis tools to reevaluate risk retention, wiping liabilities off their balance sheets by selling claims to underwriters or increasing risk retention and paying lower premiums. Risk management is graduating from the tactical to the strategic, from the craft of shrewd shopping for insurance coverage to...
- White papers 2000-04-01
- Why Freshman Retention Rates Matter
- When you are evaluating colleges, here's a question that you've gotta ask: How happy are the freshmen? Of course, no college or university is going to admit that its freshmen are miserable. Relying on a school's candor for the answer, however, isn't necessary. All...
- Blog posts 2009-04-06
Additional Resources
- Customer Retention, a Simplified Approach
- Retention is definitely the "Buzz" word for businesses today. Customer retention has business leader's attention and leaving most wondering how other businesses are approaching this seemingly complex business function. A web search of "customer retention" results in thousands of available web sites all with the real solutions for customer retention....
- White papers 2004-02-05
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