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A Comprehensive Solution for a Call Agent Is Used to Implement Voice Over IP for a Leading Telecom Equipment Vendor: The client is a leading telecom equipment vendor. It required a media gateway controller that had call control and voice mail features. Over a short period of 8 months, Wipro team of 6 engineers modified an MGCP stack to suit light functionality design and develop a call agent to implement...; Tags: Real estate, Telecom & Utilities, Wipro Technologies, agent, telecommunications, RFC, IP, telephony, R&D, VoIP, team, performance; Case studies
Customer Service Wins the Broadband Competition: Cable service providers aren't exactly renowned for their excellence in customer service. Yet as broadband continues to grow and the traditional lines between phone, TV, and Internet keep fading, customer service stands out as a key differentiator. A recent BusinessWeek article elaborates the way Cox Communications has come out on...; Tags: Network technology, Telecom & Utilities, Customer relationship management (CRM), broadband, Andrew Hines, Cox Communications Inc., cable, cable company, phone, customer service; Blog posts 2007-05-21