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- Can Innocent Stay Clean After the Coke Deal?
- The media has jumped all over Coke's £30m investment in Innocent, implying the famously ethical smoothie makers have sold out. Hogwash. What to make of Innocent's announcement that it's taken investment from its very antithesis, Coca Cola - faceless, heartless, exploitative and manipulating...
- Blog posts 2009-04-07
- Have You Got A Plan B?
- How's your business plan for the next year or two? Hopefully, it's all over the place. With so many conflicting reports about the state of the economy ("green shoots" versus "double-dip recession") and where inflation is headed ("it's going to soar!", "beware deflation!") only a fool would have a cast-iron plan...
- Blog posts 2009-06-25
- Graduates: No Job? Then Create One Yourself
- NEETs are back in the news. What's a NEET? Not in Employment, Education or Training. It's our modern euphemism for unemployed school-leavers. As a group, they're about to top one million strong, which is clearly bad news. The government's solution is to offer them...
- Blog posts 2009-07-02
- Go Play: OECD's DIY Economic Forecasting Tool
- British business leaders are worse at reading the economy going into a recession than consumers. But they pick up on recoveries much more quickly. That's my conclusion from playing with a fascinating interactive chart available at the OECD website. It plots consumer and business confidence against industrial...
- Blog posts 2009-07-07
- Four Tactics For Managing Unpredictable Growth
- Mixed messages from different economic commentators mean that you need to be planning for both a relatively solid recovery in the second half of the year and a long run recession ending perhaps in 2010. The latest forecastsJudging by the performance of the FTSE-100 this week, the markets are currently pricing...
- Blog posts 2009-07-09
- 1.5 Billion iPhone Downloads -- But How Much Money?
- So, not long after serving up its billionth iPhone application in April, Apple announces that the App Store has now played host to 1.5 billion iPhone downloads. Of course, the App Store is the perfect place to prove the long tail theory. Certain...
- Blog posts 2009-07-14
- Private Equity: SME Saviour?
- Could private equity PE funds be the saviour of entrepreneurial businesses in the UK? With banks still nervous about lending thanks to recessionary risks as much as the credit crunch and market upheaval creating opportunities galore, I think PE might just come into its own. But before...
- Blog posts 2009-07-27
- How Do Brits Use LinkedIn?
- Americans are quite simply better at business networking than Britons -- and just about any other nationality, actually. So it should come as no surprise that they're streets ahead of the UK when it comes to using Web 2.0 for business connections. In...
- Blog posts 2009-07-28
- More Accountants Please
- Some startling findings from Hackett Group: "[Our] study found that only 22 percent of companies say they can forecast mid-term (2-3 months out) operating cash flow to within 5 percent accuracy. Previous Hackett research also showed that only one in three companies can forecast earnings to within...
- Blog posts 2009-07-29
- Branding: Keep it Simple
- One business discipline that remains high on any manager's agenda come rain or shine is branding - the thing that in theory can help you secure price premium, win new business and deliver efficient marketing. So I was intrigued by Fast Company magazine's brief look at the design history of 12...
- Blog posts 2009-08-03
- Dilbert Tackles Customer Service
- Dilbert has been skewering corporate culture for well over a decade now. But like that other master of social commentary, GB Trudeau with Doonesbury, Scott Adams has retained his sharpness over the years. Today: customer service: by Richard Young
- Blog posts 2009-08-05
- Free Should Also Mean Good
- Free gifts are a marketing staple, and in recent years they've got pretty impressive. I remember writing about the first "free PC" offer in the late 1990s, when US-based Free-PC offered customers a machine for nothing -- provided they were happy to sit...
- Blog posts 2009-08-05
- Wasting The Banking Crisis
- Whatever one thinks of the "special relationship" between the US and the UK these days, it's undeniable that what happens over there often has parallels over here. When it comes to the banking game, that's particularly apposite. Although the umpires are different, many of the rules and the players are...
- Blog posts 2009-08-06
- It's Not About Winning - It's About Doing A Good Job
- Amidst all the pre-mourning for the death of print media the Observer being the latest candidate for the chop, I'm reminded this morning of why I don't take a paper any more. There in my RSS reader was a post from What's On iPhone with a video of the Steve...
- Blog posts 2009-08-10
- Retail Needs A Longer Recession
- “The silver lining of a recession is that it clears out the weaker competitors of the high street.†That’s what the finance director of a well-known clothing retailer told me at the end of 2008. He planned to make sure his business is a survivor --and pick up his rivals'...
- Blog posts 2009-08-11
- Carphone Warehouse's Twitter Strategy
- After reading Tyler Kearn's great post about the dangers of "by default" corporate twittering, I stumbled across* a really interesting interview with Guy Stephens, online help manager at The Carphone Warehouse CPW, about how the mobile phone retailer uses micro-blogging for customer service. The whole interview is a must-read...
- Blog posts 2009-08-13
- Video: Making It Easy For Customers
- One of the best ways of delighting customers - and ensuring they give you great word of mouth - is to make it incredibly easy to use your products. Apple is great at doing it: the iPhone, for example, comes with a manual that's barely a leaflet because it's designed...
- Blog posts 2009-08-24
- Talent Remains The Key
- With the TUC's warning about jobless figures ringing in our ears and an ongoing need to keep costs down (you didn't actually believe all that green shoots stuff, did you?), it's tempting to think that this is a buyers' market for employers. After all, existing staff are too paranoid to...
- Blog posts 2009-06-23
- Does Spending Big Prove You're Successful?
- Does frittering away money make you look more successful? Or just stupid? That's a question I'm asking after hearing a deeply depressing anecdote from a contact who runs a business selling financial software. The systems he flogs are fully featured, but they're relatively simple and cheap compared...
- Blog posts 2009-06-19
- Social Networking For Dummies (And Grannies)
- In a post earlier this week, we looked at the business implications of social media. Your consumers are now Web 2.0 natives, instinctively sharing their views about your products and services with each other. Listen in to learn to serve them better, but more importantly, be part of their conversations....
- Blog posts 2009-06-18
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