BNET Industries
Market Cap:$476.2M
Last Fiscal Year Sales:$112.0M
- Public
- US
Dow Jones Description
RightNow Technologies (we, us, our, the Company or RightNow) provides on demand customer relationship management (CRM) software and services that help consumer-centric organizations improve customer experiences, while reducing costs. In todays competitive business environment, we believe providing superior customer experiences can be a powerful way for companies to drive sustainable differentiation. RightNows technology enables an organizations service, marketing and sales personnel to leverage a common application platform to deliver service, to market and to sell through phone, email, web and chat. Additionally, through our on demand delivery approach, or software-as-a-service (SaaS), we are able to eliminate much of the complexity associated with traditional on premise solutions, to implement rapidly, and to price our solutions at a level that results in a lower cost of ownership compared to on premise solutions. Our value-added services, including business process optimization and lifetime product tune-ups, are directed toward improving our customers efficiency, increasing user adoption and assisting our customers to maximize the return on their investment. Approximately 1,900 corporations and government agencies worldwide depend on RightNow to achieve their strategic objectives and better meet the needs of those they serve.
Number of Employees 737
Contact Information
40 Enterprise Blvd PO Box 9300
Bozeman, Montana 59718-9300
(406) 522-4200
Peer Companies
NAICS Code Software Publishers: 511210
Recent Events
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RightNow Introduces RightNow CX, the Customer Experience Suite
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RightNow Introduces New Strategy for Customer Experience
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RightNow Technologies RNOW Upgrade Alert, Watch for 67.2% Technical Uptrend Continuation
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Steve Singh, Chairman and CEO of Concur, Joins RightNow Board of Directors
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RightNow Technologies Finished At New High For Year Friday
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RightNow Hosts Global Summits in Colorado, Australia and the United Kingdom
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Mzinga Relaunches Software as OmniSocial to Better Compete with Jive, Socialtext
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RightNow Technologies Revises Guidance with Acquisition
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Rightnow Technologies closes HiveLive purchase
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RightNow Completes Acquisition of Social Networking Company,
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RightNow August 09 Boasts New Graphical Workflow Design Capabilities and Analytics for Cloud Monitor
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Taleo Shows A Knack For Managing Talent
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RightNow Technologies Announces Second Quarter 2009 Financial Results
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Ahead of the Bell: Rightnow downgraded
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TiVo Selects RightNow to Deliver Better Customer Experiences
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RightNow Unveils New Cloud Monitor and Enterprise Analytics with RightNow May '09
News & Analysis
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RightNow Technologies Inc Q3 2009 Earnings Call Transcript
Seeking Alpha
- 2009-10-22
Question-and-Answer SessionOperator Operator Instruction. Your first question comes from Nandanam Bhadiyan - Deutsche Bank. Nandanam Bhadiyan - Deutsche Bank Question on the overall environment and specific verticals, I know you talked about the verticals that you continue to set into. Were there any particular ones that were stronger that...
How to Manage Customer Experience
BNET
- 2009-10-21
Steve Daines, vice president at RightNow, explains how the CRM provider strives to deliver superior, ongoing customer service to its clients, even after implementation.
RightNow to Buy HiveLive
Seeking Alpha
- 2009-09-09
Zacks.com submits: RightNow Technologies Inc. RNOW recently agreed to buy enterprise-class social platform provider HiveLive Inc. The acquisition will combine RightNow’s on-demand customer relationship management (CRM) solution with HiveLive’s innovative platform for customer support, engagement and loyalty, and ideation communities to help organizations maximize every opportunity to deliver...
Corporate Social Networker HiveLive Sold To RightNow For $6 Million
PaidContent
- 2009-09-09
HiveLive, a startup that provides social networking tools to corporations, has been sold to RightNow for $6 million in cash. That figure does not appear to include any return for HiveLive’s investors, considering that the company had raised a total of $7.8 million in venture funding, including a $5.6...
RightNow acquires startup HiveLive for USD6m
Strategy Eye
- 2009-09-08
CRM software solutions provider RightNow has acquired social network startup HiveLive for USD6m. In a press release RightLive has stated that by acquiring HiveLive it will be able to provide a broad ?social CRM solution? for its market. by Editorial
RightNow Technologies, Inc. Q2 2009 Earnings Call Transcript
Seeking Alpha
- 2009-07-29
Question-and-Answer Session Operator Operator Instructions Your first question comes from the line of Tom Roderick - Thomas Weisel Partners. Thomas Roderick - Thomas Weisel Partners Congratulations on the number of large deals you did this quarter. I wanted to ask you guys, was there any conscious decision Greg this...
RightNow Technologies, Inc. Q2 2009 Earnings Call Transcript
Seeking Alpha
- 2009-07-29
RightNow Technologies, Inc. RNOW Q2 2009 Earnings Call Transcript July 29, 2009 at 4:30 pm ET
RightNow Technologies, Inc. Q1 2009 Earnings Call Transcript
Seeking Alpha
- 2009-04-29
Question-and-Answer SessionOperator Operator Instructions. We will go first to Tom Ernst with Deutsche Bank. Nandanam Bhadiyan - Deutsche Bank This is [Nandanam Bhadiyan] on behalf of Tom. You have lowered your revenue guidance, but you have raised your earnings guidance. Where do you expect to get the leverage for...
RightNow Technologies Q4 2008 Earnings Call
Seeking Alpha
- 2009-02-04
Question-and-Answer Session Operator Operator Instructions. Your first question comes from the line of Brent Hill - CitiGroup. Brent Hill - CitiGroup Thanks. Good afternoon. I was wondering if you can just comment on the guidance. I think it implies roughly 7% to 10% year-over-year of revenue growth...
RightNow Study Reveals Consumer Expectations for Customer Care Continue to Soar Despite Economy
- 2008-10-06
According to RightNow's third annual Customer Experience Impact Report , a Harris Interactive study sponsored by RightNow® Technologies (NASDAQ: RNOW), consumer demand for positive customer experiences continues to rise despite a tight U.S. economy. In fact, 87 percent of consumers have stopped doing business with an...
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