RightNow Technologies

Raised on the East Coast, Greg now calls Big Sky Country (Bozeman, Montana) home. Distinctions Inducted into the CRM Hall of Fame, 2007 Honorary Doctorate of Computer Science from MSU, 2007 Ernst & Young Entrepreneur of the Year, Pacific Northwest software category, 2003 Stevens Honor Award from Stevens Institute of Technology, 2003 Experience Founded RightNow in 1997 and took the company public in 2004 with one of the year's most successful initial public offerings; RightNow stock rose 130 percent that year. RightNow has enjoyed continuous growth since inception. Today, 1,900 consumer-focused companies around the world count on RightNow to deliver superior customer experiences while simultaneously reducing operating costs. Greg also published, Eight to Great: Eight Steps to Delivering an Exceptional Customer Experience in 2008. Founded Brightwork, a pioneering developer of network management applications, in 1986. With 75 employees and software installed on more than 150,000 Novell systems worldwide, Greg sold the company to McAfee Associates in 1994. He was retained by McAfee to run its North American operation. Greg began his career at AT&T Bell Laboratories. An industry leader and sought after speaker, Greg has been a guest lecturer at Harvard Business School, University of California, Berkeley, Stanford University , Cornell University, London School of Business, Manchester School of Business, and Warwick School of Business. He also delivered a commencement speech to the 2007 Montana State University graduating class. A serial entrepreneur, Greg is the author of Bootstrapping Your Business: Start and Grow a Successful Company with Almost No Money. He founded Bootstrap Montana, a program to help entrepreneurs learn the principles of bootstrappingand provide micro-loans to rural Montana entrepreneurs (http://www.bootstrapmontana.org/). Education BE, Electrical Engineering MS, Computer Science Stevens Institute of Technology Why Greg Is Proud Of RightNow "Few things could be more important than how a company takes care of its customers. RightNow has improved the experience for over 4 billion customer interactions between our clients and their customers. This is truly worthwhile work." Outside The Office On weekends, Greg can be found outdoors on his John Deere tractor, fly fishing, or riding his horse in the mountains.

Originally from Portland, Oregon, Jason lives with his wife and daughter in Montana's Gallatin Gateway. Experience Leads RightNow's global marketing efforts and is responsible for directing product marketing and management, as well as field and industry marketing, marketing communications, and corporate communications. Instrumental in shaping RightNow's strategy, Jason played a pivotal role in transforming RightNow from a niche eService player into a publicly held company, now recognized as the industry's leading provider of on demand, consumer-centric CRM solutions. Prior to joining RightNow in 2000, Jason held several positions at Intel Corporation, including product marketing, strategic planning, and management of OEM distribution channels. Before his work at Intel, Jason served as director of internet marketing and business development at an online retailer, where he was also responsible for customer service and technology selection. A frequently requested speaker, Jason has presented on the importance of delivering exceptional customer experiences at many conferences and events throughout the world. As a key spokesperson for RightNow, he's also been featured in numerous publications. Education General Management Program Harvard Business School BS, Engineering Physics Northwest Nazarene University Why Jason Is Proud To Work At RightNow "RightNow is filled with people who love life and are passionate about everything they do, both personal and professional pursuits—from climbing mountains, volunteering in the community, or raising a family, to doing whatever it takes to make RightNow clients satisfied and successful." Outside The Office If Jason isn't inside working, he's outside taking advantage of Montana's beautiful seasons with his wife and friends. Whitewater rafting the Gallatin River in the spring. Mountain biking and backpacking in the summer. Fly fishing and archery hunting in the fall. And his personal favorite, skiing Big Sky's famous "cold smoke'" powder in the winter.

Born and raised in Fort Benton "The Birthplace of Montana," Jeff is a true native of the state. After several years spent out of Montana, Jeff returned with his family to Bozeman. Experience Jeff is responsible for the company's finance organization. He joined RightNow in 1999 as controller, and a year later was promoted to vice president of sales operations and served in that role until April 2006, when he was promoted to vice president of finance and operations. In January 2008, Jeff was promoted to CFO of RightNow. Previously Jeff was the controller for Powerhouse Technologies, a gaming technology company. He also has prior experience with PacifiCorp and KPMG and is a certified public accountant. Education BS, Accounting Montana State University Why Jeff Is Proud To Be A Part Of RightNow "It's great to work with people who are so dedicated to our company's success. I'm proud of what our organization, especially in terms of our growth, has been able to accomplish." Outside The Office Jeff spends his free time staying active with his family, enjoying the outdoors, and traveling.

Originally from Minnesota, Laef resided in Chicago for 21 years before moving to Bozeman, where he now lives with his wife and four children. Experience Laef oversees the strategy and vision for the company's on-demand hosting platform. As CIO, he is also responsible for information security and compliance, customer care operations, and internal systems management. He plays a key role as an external company spokesperson for RightNow hosted services. Prior to joining RightNow, Laef was group vice president of global technology operations of Travelport and Orbitz Worldwide. In that role, he managed systems engineering and 24/7 operations capability for the company's global infrastructure which supported Orbitz, Cheaptickets and eBookers. While in this position, he led the successful transformation of the Orbitz search and booking technology into a multi-brand platform. Laef has also served for several years as chief technology officer for cars.com and prior to that held several technology management positions in the financial services industry. His experience building and operating high volume transactional systems is reflected in RightNow's world-class technology operations. Education BA in Economics Wheaton College MBA The University of Chicago Graduate School of Business Why Laef Is Proud To Work At RightNow "RightNow is a fascinating place to work because of its unique contrasts. We are globally focused, yet headquartered in Bozeman. We build world class enterprise software, yet deliver it on demand. I think of it as best-in-class technology in an area known for best-in-class fly-fishing." Outside The Office Although technology allows Laef to remain "online" even while floating the Yellowstone River, it is his passion for fly-fishing Montana's blue ribbon trout streams, snow skiing Bridger Mountain, camping in the wilderness and exploring "the last best place" with his family that keeps him working and playing hard.

Chief Technology Officer And Vice President Of Development Having grown up and worked on the east coast all his life, Mike jumped at the chance in 1998 to join an early stage Internet startup located in Bozeman, MT. Mike was the 7th RightNow employee and has led product development efforts since joining RightNow. Experience Leads RightNow's product design, development, and quality assurance for the company's on demand consumer-centric CRM solution. Under Mike's direction, RightNow's product line has grown to include 30 customer service and support, sales automation, marketing automation, feedback management and voice automation applications. He is responsible for the technical product and hosting architecture and is a key contributor to RightNow's strategic planning. Prior to joining RightNow, Mike held several computer research and product development roles at AT&T/Lucent Technologies/Bell Labs Research. His background and expertise in large real-time systems and networks are reflected in RightNow's award-winning solutions. At Bell Labs Research, Mike participated in the development of a first-generation DSL System, a breakthrough for high-speed consumer internet access over existing phone lines. At Lucent, Mike was a lead architect in the redesign of AUDIX, the company's voice-messaging product. He also contributed to the introduction of several innovations in voice-message networking topologies, including the development of the AUDIX TCP/IP Networking Protocol, for which, Mike was the sole developer. At AT&T, he was a principal architect of a client-server operations support system (the world's largest client-server deployment at the time) designed to accommodate 1,000 support technicians simultaneously. Education MS, Computer Science Rutgers University Why Mike Is Proud To Work At RightNow "It's great to work with such a creative and smart group of people. Our dedication to help our customers succeed has been a large factor in the success of RightNow itself." Outside The Office Mike recharges his creative battery by spending time on horseback in Montana's backcountry. Mike is a Montana licensed guide and enjoys sharing his love for the outdoors with others.

Vice President Of Legal And Risk Management, General Counsel, Secretary Alan hails from Down Under (Sydney, Australia) and has spent time in London and Atlanta. He traded big city life to raise his family in Bozeman where he lives near the entrance to a national forest. Experience Leads RightNow's legal, risk management, corporate services, and human resource initiatives. Prior to joining RightNow in 2000, Alan was the senior vice president, legal and administration for Powerhouse Technologies and senior vice-president and general counsel of Anchor Gaming (NASDAQ:SLOT) after Anchor's acquisition of Powerhouse. From 1994 to 1998, Alan was an Australian-based partner in Phillips Fox Lawyers, one of the largest law firms in the Asia Pacific basin, where he specialized in technology and health care clients. Alan is a member of the Oregon State Bar, as well as the New South Wales and Victoria Bar in Australia. Not your average lawyer, Alan's career started at the Monash University Centre for Human Bioethics studying legal and ethical issues related to medical technology; he was also the general manager of the State Intellectual Disability Services in Victoria, Australia. Education Arts and Law degrees University of New South Wales, Australia Master of Laws London School of Economics and Political Science, London University Why Alan Is Proud To Work At RightNow "I like the intense focus on customer experience. Our staff feel better about themselves when they feel that their company mission is worthwhile and our employees are committed to the company vision." Outside The Office When not at corporate headquarters, Alan is enjoying all the outdoor fun Montana has to offer. Avid skiers and hikers, Alan and his family can often be found on some of Montana's most famous mountains. Music is also a large part of Alan's life; he plays piano every day.

Originally from South Africa, Joe recently became a United States citizen. He splits his time between a home in the Thames-side town of Marlow in the UK and a home in the San Francisco Bay Area. Experience Joe currently serves as EMEA general manager for RightNow and is responsible for leading business growth across RightNow's vertical markets, territories and partner channels. He joined RightNow in 2005 as vice president of voice solutions. In this position he spearheaded the company's voice-enabled CRM strategy and was responsible for directing technical development, product management and go-to-market strategies for all RightNow's voice software solutions. Joe is the former CEO and general manager of Edify, a technology company that was acquired by Intervoice. Intervoice has since been acquired by Convergys. Under his guidance, Edify became one of the leading vendors in the multi-channel contact center market. Joe has also held many other leadership positions in the technology industry. These include senior vice president of worldwide field operations for Auspex Systems and vice president of marketing for Unisys Corporation's UNIX Systems Division. Education MBL University of South Africa Bachelor of Commerce (Legal) University of Witwatersrand (South Africa) Why Joe Is Proud To Work At RightNow "Too often companies make hollow promises to customers. It's a problem that's particularly endemic in the software industry – but not at RightNow. Having spent my entire career in the software industry, it's refreshing to be part of a company that actually delivers immediate and future benefits to its customers. Putting the customer first is part of our DNA and is possible because we have great people concentrated on taking pride in their work." Outside The Office Prior to his software career, Joe was a pro-soccer player in South Africa. Today, he maintains his interest in all sports; Joe is a keen golfer and has played many of the world's most famous golf courses. He and his wife are also season ticket holders for Stanford University's basketball and football teams.

A fifth generation Montanan, Steve grew up in Bozeman where he now lives with his wife Cindy and four children David, Annie, Michael, and Caroline. Experience Steve joined RightNow in June 2000 and has held several executive leadership positions including vice president of customer delivery and vice president of North America sales. His current position as vice president and general manager in the Asia Pacific region has united his experience with Asian cultures and his vast knowledge of the software industry. Steve spent 13 years at Procter & Gamble where he spent his first seven years managing operations in the United States. In 1991 Steve served the company abroad in their China office leading Procter & Gamble's business expansion in China and Hong Kong. He continued in this position for six years. Steve pioneered the thinking around "zero contact resolution" as a way to improve customer service. He has a patent pending regarding a methodology he developed for monitoring customer experience and driving proactive care. As a key executive at RightNow, Steve has been featured in numerous publications including CIO and CRM Magazine. Steve is also an active civic leader in his home state of Montana, and was asked and accepted to be a candidate for Lieutenant Governor in the 2008 Montana gubernatorial race. Education Institute for Productivity through Quality Executive Training Program University of Tennessee BS in Chemical Engineering Montana State University Why Steve Is Proud To Work At RightNow "Working along side passionate leaders who care about serving their customers around the world -- leaders who check their ego's in at the door, and put the greater good ahead of their own personal gain." Outside The Office Steve and his family are four season Montanans who enjoy fly fishing and backpacking in the summer, hunting in the fall, skiing in the winter and playing baseball in the spring.

Scott has spent the past 10 years selling enterprise software applications to Fortune 1000 companies. A graduate of The University of Oregon, Scott holds a B.S in Political Science and Business and is currently a Senior Software Executive at RightNow Technologies focusing on consumer products manufacturers, technology and health care companies.

Age 45. Mr. Avis has been a director of IMPAC since February 1998. Mr. Avis is a Managing Partner of Summit Partners, L.P., a private equity and investment firm, where he has been employed since the firm s founding in 1984. Currently, Mr. Avis also serves as a director of Ditech Communications Corporation, a telecommunications equipment company and Powerwave Technologies, a developer and manufacturer of radio frequency power amplifiers for wireless communications applications. Mr. Avis holds an M.B.A. degree from Harvard Business School and a B.A. degree in Political Economy from Williams College.

Peggy was formerly the President of PeopleSoft Investments, Inc. She is an advisor to and an investor of numerous start-ups and was honored by the Forum of Women Entrepreneurs with their FWE Entrepreneurial Achievement Award in 1999. Prior to managing investments and advising start-ups, Peggy served from 1989 to 1999 as a Senior Vice President and member of the Management Team at PeopleSoft, Inc. In this role, she has managed all corporate operations, including product development, customer services, professional services, and administration. She also managed the PeopleSoft Business Network and PeopleSoft's e-commerce products. Prior to joining PeopleSoft, Peggy was Vice President of Trust and Investment Management at the Hibernia Bank in San Francisco, CA. During her three-year tenure, assets increased from $300 to $500 million. Previously, Peggy worked at the Bank of California, in San Francisco, as Vice President and Director of Organization, Planning, and Development, where she was in charge of all personnel related operations. Peggy is on the board of directors at several companies, including Fair Isaac (FIC), RightNow Technologies (RNOW), Aravo Solutions, and HireRight (HIRE). Peggy graduated Magna Cum Laude from Lone Mountain College in San Francisco with a B.A. in Communications and Psychology.