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- The Educated Training Consumer
- Training and development activities can increase the capabilities and abilities of most organizations. Virtually every recent management leaders, have stressed the importance of learning as a primary tool for organizational success. The article describes about the training concept some people have different views for training. Ten years ago, training was...
- White papers 2003-01-01
- The Curse Of Compromise On TQM And Quality Improvement
- As a manager, one of the toughest decisions you need to make is when to compromise standards and when to stand your ground. Each situation is different. At least be aware that these kinds of decisions will affect your credibility and standing with your staff, and affect your ability to...
- White papers 2009-01-01
- When Teams Aren't Important Or Desirable
- A team approach to work, and team-building exercises occur within the context of the entire organization. Some elements, like stability, rigidity and autocratic leadership may render team-building ineffective, or even counterproductive. Elements like task structuring, and employee preference for individual work also need to be considered before the decision to...
- White papers 2009-01-01
- The Six Deadly Sins Of Team-Building
- Whether you are leading team building activities, or hiring someone, it is important that you stay away from the six deadly sins. Lousy team building is worse than doing nothing. Improperly thought out efforts are likely to increase negativity, reduce team functioning, and reduce management credibility. If you are a...
- White papers 2009-01-01
- The Effects Of Change On The Manager
- One of the least mentioned effects of change relates to how it affects the manager leading that change, and his or her ability to undertake the leadership role. Some types of change, such as restructuring, or downsizing can put considerable strain on the leaders of an organization. One primary concern...
- White papers 2009-01-01
- Look Over Yonder Wall - Managing Change
- An organization's ability to deal with drastic negative change will depend primarily on the degree to which management has demonstrated its competence in the past. If management has fostered a sense of trust and credibility, has communicated effectively, and has demonstrated effective planning and decision making skills, the change adjustment...
- White papers 2009-01-01
- Understanding The Cycle Of Change, And How People React To It
- Managers often make the mistake of assuming that once a change is started, that employees will see that it is going to take place, and get on side. This is rarely the case. Because change causes fear, a sense of loss of the familiar, etc., it takes some time for...
- White papers 2009-01-01
- Is Conflict Prevention The Same As Conflict Avoidance?
- Some people think that PREVENTING conflict is the same as avoiding conflict, and that is very far from the truth. In this article we describe the differences, and how conflict prevention involves the elimination of UNNECESSARY conflict that occurs in the workplace. At the other end of the spectrum is...
- White papers 2009-01-01
- Reduce Conflict By Focusing On Using More Positive Communication Styles
- Negative language conveys a poor image to customers, and those around us. Sometimes it causes conflict and confrontation where none is necessary or desired. The first place to start using positive language is with written material. Once you have developed the knack of writing positively, it will be easier to...
- White papers 2009-01-01
- Conflict & Cooperation In The Workplace
- The best way to handle workplace conflict depends on the kind of conflict, and there ARE various kinds. In this paper you will learn the different between personalized conflict often called personality conflict, and substantive conflict conflict over real issues. This paper looks at some important elements of conflict, how...
- White papers 2009-01-01
- Organization Improvement: Cooperative Communication
- The workplace is a complicated place. Imagine a spider web of people, managers, supervisors and staff members who need to work together, interacting in various ways to fulfil the organization's mandate. Disagreements and conflict are bound to occur; between staff members, between staff and management, and between clients and members...
- White papers 2009-01-01
- Teamwork File - How To Be A Better Team Contributor
- More and more often, employees are expected to contribute to the performance and success of their work teams. While it sounds great on paper, it isn't all that easy to work in a team, since often team members are different in style, attitude, commitment and work ethic. If you are...
- White papers 2009-01-01
- Front And Center - Leadership Critical To Managing Change
- When change is imposed as in downsizing scenarios, clearly the most important determinant of "Getting through the swamp", is the ability of leadership to...well, lead. If you are to manage change effectively, you need to be aware that there are three distinct times zones where leadership is important. These three...
- White papers 2009-01-01
- TQM-What Is It? - A Brief Synopsis
- "Total Quality management refers to a management process and set of disciplines that are coordinated to ensure that the organization consistently meets and exceeds customer requirements. TQM engages all divisions, departments and levels of the organization. Top management organizes all of its strategy and operations around customer needs and develops...
- White papers 2009-01-01
- Danger! Corporate Training Initiative Ahead
- Setting up training properly, with needs assessments and proper marketing/framing is critical to avoiding the kind of situation cited earlier in this paper. The consequences of ignoring basic principles is that large amounts of money can be wasted on staff who feel insulted and demeaned, and resist the training. In...
- White papers 2009-01-01
- Strategic Learning Contracts - Maximising Training & Learning Results
- We know that a good deal of learning (e.g. from training) is wasted because the goals are ill-defined, and the workplace supports to apply the learning are missing or absent. Stories abound about people who attend computer training, only to return to work and not have the hardware or software...
- White papers 2009-01-01
- Management Skills - Dealing With Angry Employees
- Anger is a force that can move an organization forward to improve, or, it can be a force that destroys the organization's ability to fulfil its purpose on an everyday level. Managers play a critical role in determining which of these results will come about. The way the manager deals...
- White papers 2009-01-01
- Seven Stupid Things Human Resource Departments Do To Screw Up Performance Appraisals
- This article is based on the book: Performance Management - Why Doesn't It Work, and the McGraw-Hill book entitled Performance Management. A lot of the time it is found that when managers are doing performance appraisals badly, they are getting a lot of "help" from their human resource HR or...
- White papers 2003-01-01
- Why Ratings Based Appraisals Fail
- Rating systems are so popular that computer programs have been developed to undertake the evaluations. In addition, most 360 evaluation processes are based on ratings systems, with the ratings obtained by not just the supervisor, but peers, customers, etc. The question is whether they "work". Read in the article that...
- White papers 2003-01-01
- Why Employee Ranking Systems Lead To Disaster
- Ranking is often used to determine who will receive pay raises from a limited pool of money, or for other decision-making processes. Ranking employees, particularly for determining promotion, and pay, or even for providing developmental feedback simply makes no sense. It is not a neutral process or just a costly...
- White papers 2003-01-01
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