Resources
- BNET Author Biography
Robert Gerrish is a coach, author and professional speaker and the founder of Flying Solo (www.flyingsolo.com.au), the Australian online community for solo business owners.- more about Robert Gerrish »
BNET Resources
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- The Language of Longevity
- Whether you're in the business of selling your expertise for money or selling products, it's likely you'll prefer an ongoing client or customer relationship, to one that's more a "love 'em and leave 'em" encounter. Alas, the love 'em and leave 'em strategy is often more a...
- Blog posts 2008-05-06
- The Discussion Document
- Now bear with me please, this is a tricky concept to introduce. I must start by clearly stating that I totally endorse the maxim "under-promise, over-deliver" as one that is essential to carry with us in our work. There's nothing like blowing a client's socks off to...
- Blog posts 2008-04-27
- Is This Really Your Office?
- We spend a fair few hours in our offices don't we? If your office is at home, the chances are you spend more time there than in any other room (save perhaps for your bedroom, where for a good chunk of time it's presumably dark and you have your eyes...
- Blog posts 2008-04-14
- Hidden Agenda
- I recently worked with a client who told me of a disappointing meeting she'd had with a cosultant who she was planning to use on a project. This consultant has a high degree of expertise in an area in which my client was lacking. A meeting was...
- Blog posts 2008-04-08
- Move the Goalposts
- How often do we curse others for moving the goalposts? Back in my design consultancy days I was sure some clients didn't even notice the existence of goalposts until the artwork was on its way to the printer. But hey, that's another story. In our own businesses...
- Blog posts 2008-03-25
- Get Tied Up
- Clutter can be, and often is, made up of seemingly small items, yet collectively those items destroy our focus and reduce our energy. Key offenders can often be linked to incomplete projects (like tax returns!) or unfinished business (closure on a business or personal relationship, perhaps). ...
- Blog posts 2008-03-13
- You Say You Want a Revolution?
- If you're forever hearing great things said about your work, yet not seeing these translate into sales and revenue, it could just be because you've fallen into the innovator trap. This is where we can end up if we confuse educating with marketing and I see it...
- Blog posts 2008-03-04
- Leveraging a Micro Network
- There is much spoken of "leverage" and how we must leverage our business if we are to prosper. Invariably discussion of leverage revolves around having tangible products in one form or another --- "you must have a means of earning income while you sleep" is the mantra...
- Blog posts 2008-02-26
- When No-one Wants to Buy
- Talk to a room full of business owners and you're sure to come across a good few who are struggling to find a lucrative market for their product or service. If you were to question just how long this struggle had being going on, the likelihood is...
- Blog posts 2008-02-18
- Cutting Remarks
- In my last post, I suggested a few courses of action if a client should ask for a discount. There may be times when to stay in the frame or worse, stay afloat, you have to reduce your fees. In these circumstances: Always show the discount on...
- Blog posts 2008-02-12
- When a Client Asks for a Discount
- Don't you just love it when a client looks at your quotation and asks you for a discount? It drives me barmy. Always has. Rather than cave in, try a new course of action: 1. Push for an explanation The...
- Blog posts 2008-02-06
- When Clients Don't Follow Your System
- Environment and landscape designers have a lovely term for pathways that walkers create when they take shortcuts across parks and the like. They call these tracks "desire lines". I don't know if a technical definition exists, but if it did it would read something like: ...
- Blog posts 2008-02-03
- Are You Just a Bit Too Chilled?
- In a cruisy little business it can be easy to become complacent. Do a couple of meetings over a latte, bunk off early when the sun's out. Alas, to grow our businesses and our minds we need to stretch from time to time. Here...
- Blog posts 2008-01-29
- Explain Yourself
- It's scary how regularly I hear someone try to explain the nature of their work only to get themselves all hot and flustered. Maybe it's happened to you. Thought so. If we are to successfully develop word-of-mouth opportunities and recruit supporters, it's crucial we develop the means...
- Blog posts 2008-01-25
Additional Resources
- PCR versus hybridization for detecting virulence genes of enterohemorrhagic Escherichia coli
- We compared PCR amplification of 9 enterohemorrhagic Escherichia coli virulence factors among 40 isolates (21 O/H antigenicity classes) with DNA hybridization. Both methods showed 100% of the chromosomal and phage genes: eae, stx, and stx2. PCR did not detect 4%-20% of hybridizable plasmid genes: hlyA, katP, espP, toxB, open reading...
- Articles 2007-08-01
- Make the right connection.
- Byline: Robert Gerrish Sep 13, 2006 (Herald Sun - ABIX via COMTEX) -- Australian businesses should ensure that communications with customers add value to the relationship. General personalising of marketing material ignores the real value of the relationship. A...
- Articles 2006-09-13
- Watching the small stuff.
- Byline: Robert Gerrish Feb 14, 2006 (My Business - ABIX via COMTEX) -- Businesses that expand quickly need to make sure that they maintain a consistent level of service...
- Articles 2006-02-14
- Turn that frown around.
- Byline: Robert Gerrish Feb 01, 2006 (Herald Sun - ABIX via COMTEX) -- Small business owners can potentially benefit from examining their pattern of work and if necessary, adjusting...
- Articles 2006-02-01
- Turning dreams into actions.
- Byline: Robert Gerrish Jan 23, 2006 (My Business - ABIX via COMTEX) -- Having a vision or visions is one way by which business owners or individuals can ...
- Articles 2006-01-23
- Show you care.
- Byline: Robert Gerrish Jan 19, 2006 (My Business - ABIX via COMTEX) -- Business owners can greatly improve their relationship with their customers and suppliers if they...
- Articles 2006-01-19
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