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BNET Business Dictionary
- Sales
- the activity of selling a company's products or services, the income generated by this, or the department that deals with selling
- Sales definition on BNET »
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- Selling Secrets of the Home Shopping Network
- If a great salesperson can sell an air conditioner to an Eskimo, Joy Mangano can sell clothes hangers to a nudist colony. Mangano is a home improvement megasaleswoman on the Home Shopping Network, and her technique, along with other top sales folks on the channel, were recently...
- Blog posts 2008-06-26
- What Leaders Can Learn from Sales
- Leaders must sell. Maybe not widgets, but ideas. Maybe not extended warranties, but top priorities. Maybe not service contracts, but competitive context. If leaders can't sell their organization on a vision, they will fail. So what can executives learn about selling from the sales staff don the...
- Blog posts 2008-06-16
- American Girl: The Shape Of Retail To Come
- American Girl stores aren't just about selling dolls. Instead, the dolls are part of a stage play that creates an experience for young girls and their mothers with dads in tow that is so compelling you happily plunk down hundreds of dollars to remember and memorialize it. ...
- Blog posts 2008-04-11
- How Web Advertisers Can Avoid Being Ripped Off
- A question for Web advertisers: Do you get what you pay for? If you answered yes, you might be a little hasty in that opinion, especially if you use an online affiliate program to generate sales. You may be paying referral fees for business you would...
- Blog posts 2008-03-27
- The Middle Market: An Unglamorous Opportunity
- The middle market is that great area where customers on the low end of the income scale aspire to shop, and where high-end spenders fear to fall. Think Sears, T.J. Maxx, and Applebee's as prototype mid-market players. Harvard Business School marketing professor John Quelch thinks the middle...
- Blog posts 2008-03-26
- Speaking Like Barack Obama
- So we all agree -- Barack Obama can deliver the rhetorical goods like few other politicians. Would you like to be able to command a room and deliver a presentation as well as the presidential candidate? What role does charisma play? In a Harvard...
- Blog posts 2008-02-25
- The New eBay headed in the Wrong Direction?
- Incoming eBay CEO John Donahoe is taking the mega online auctioneer in the absolute wrong direction with his recent moves to "muffle" buyer ratings, raise fees on small sellers while offering discounts to power vendors, and emphasizing fixed-price products at eBay Express, says Harvard Online blogger John Sviokla. What...
- Blog posts 2008-02-20
- Predict This! Why Prediction Markets Aren't Ready for Prime Time
- My headline suggests prediction markets aren't ready, but actually they can be very effective ways to guesstimate outcomes on everything from new product sales to the weekend box office for the newest Johnny Depp flick. No, the problem is with how companies use them. Culturally, most companies...
- Blog posts 2008-01-16
- Why Nintendo was a Wii Bit Off Forecast
- For the second holiday season in a row, Nintendo has botched forecasted demand for the Wii game system, leaving frustrated potential buyers clutching at -- well, nothing. Is it really this hard this hard to forecast? In a new blog on Harvard Business, Yossi Sheffi...
- Blog posts 2007-12-21
- Fixing the Customer Lifetime Value Equation
- You've likely heard of the Customer Lifetime Value calculation, or CLV. Run your actual and projected costs in attracting and keeping a customer over a fixed time period and compare those expenses to the sales said customer is expected to produce. The result is a number called Net Present Value....
- Blog posts 2007-12-17
- 'Want' versus 'Should', Small Windfalls, and Customer Behavior
- It makes a difference to your marketing strategy whether your customers buy your stuff because they want to ice cream or because they should carrots. In a recent research paper, Harvard Business School researchers explore the want versus should conflict and what it means to...
- Blog posts 2007-11-16
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