QuickBase from Intuit provides information management and data sharing capabilities for teams small and large. This unique, Web-based solution combines collaboration, content management, and many other features that can be used for project and document management, sales force automation, CRM, bug tracking, and much more... With...
Alcatel is a world leader in communications networking. Alcatel desired to improve its system for gauging and predicting customer demand by replacing the various forecasting processes of its sales force with a uniform, fully coordinated application that would dictate global production forecasts. This project was called "Galaxy." Through the implementation...
This paper deals with a course that offers a great opportunity for domestic and international SFA members to learn the basics about a wide range of snack food-processing topics. Some of the many lectures scheduled are Establishment of Snack Food Plants; Equipment Demonstrations for Extruded Baked and Fried Snacks; Processes...
This major US-based telecommunications company has been positioning itself to compete more effectively through the development of high-performance and innovative services and an information technology platform that will support the growing convergence of voice, data and Internet technologies. With an aggressive and innovative plan in place, the company looked for...
Though relatively small, with 250 employees and 30 salespeople, Japan-based Mizumi Printing caters to a large territory stretching from Central Asia to the Western United States. Quality and service had helped the company grow, but serving its expanding markets was straining its dispersed sales force. Sales representatives needed a way...
Whether it's a medium size company doing a full-blown CRM or a small business doing a Sales Force Automation project, having a good set of Business Requirements is the single best predictor to success. This paper explains some of the advantages that make having CRM Business Requirements a predictor to...
Businesses of all sizes can benefit by automating all aspect of their sales processes with an SFA Sales Force Automation solution. But due to the sheer number of features that most SFA solutions contain, researching your options can be a time-consuming task. Inside CRM has done a lot of the...
If your business needs the flexibility offered by an in-house CRM system, your first step should be to research offerings from some of the industry's biggest vendors. Find out how different solutions address different features, how much you can expect to pay and what kind of technology infrastructure you need...
Last week, in the post "Why Sales Reps Hate CRM," I promised to fix CRM and make it into something useful. This is going to take a few posts, so bear with me. Product names are important. Companies spend millions of dollars trying to...
For years pen-enabled computing devices have enjoyed great success and acceptance in highly vertical industries like delivery services, auditing and POS. The primary limitations of early pen computing devices, which were the hurdles to early mainstream adoption, were the power limitations of the devices, no stable OS...
Not the technology, but the buzzword. Ten years ago, "Customer Relationship Management CRM" was called "Sales Force Automation SFA." Then SFA started getting a bad name because so many of the systems turned out to be expensive mistakes. Vendors switched to CRM buzzword to avoid...
More than at any other time in the history of personal computing solutions, pen computing today provides performance and flexibility that is opening doors for all types of industries and users. What used to be strictly a vertical technology, used primarily in healthcare and insurance, is becoming...
Advances in technology have made it possible to bring sales force productivity to new heights. Learn about the latest exciting innovations in CRM and SFA software and how they can help take your sales force to the next level. This issue of the Sales Performance Journal offers...
Evaluating and selecting a Sales Force Automation SFA solution among so many vendors is a challenge. There are many to make a bad decision and only a few ways to make good one. To help simplify the process, the authors have created this Sale Force Automation Evaluation Guide which includes...
Sales Force Automation SFA is a vital tool that enables and empowers Direct Store Delivery DSD sales teams to make accurate spot decisions. This Infosys paper highlights the functions that Direct Store Delivery DSD enterprises must build to enhance sales force effectiveness and productivity. Sales managers in DSD firms need...
To deliver its range of vaccines for diseases like whooping cough, cholera, and polio as cost-effectively as possible, SanofiPasteur MSD, the UK-based specialist vaccines business of sanofi-aventis Group, needed to overcome its reliance on an outdated internal technology - its local, on-premises, pharmaceutical-industry CRM system. To increase sales effectiveness and...
Salespeople watched in frustration as rigid data entry routines were imposed on them and number crunching became the norm. It is no surprise that traditional selling solutions that force salespeople to report on their progress rather than engage prospects continue to suffer from low user adoption rates. Sure, there are...
All over the country, businesses large and small are using database software to turn raw data into profitable information. Databases are helping them gain new customers, sell more to existing customers, drive more efficiency from their suppliers, better manage employees and so much more. While spreadsheets are fine for some...
ix Sigma has been adopted by some of the world's leading companies as a mechanism to improve bottom-line results and delight customers. But though the companies have made spectacular gains in some areas - millions of dollars in increased revenue or decreased costs - their success has not been uniform....
This approach paper is intended to capture the current and future vision of OpenBOX, its architecture, and its core engines. This paper comprises a general architectural overview of the core engines, which include DB Engine, Business Objects Engine, Workflow Engine, and Business Rules Engine, and administrators toolbox. The Admin toolbox...
