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- Sales Training Effectiveness
- Massood Zarrabian, CEO of OutStart, says that an important part of effectively training a sales team is to have information available and findable whenever a salesperson needs it. The model of gathering new salespeople into an auditorium and dumping information on them is outdated—Zarrabian proposes a self-service training model.
- Videos 2009-06-17
- Getting to the Heart of Technical Supportâ„¢
- We develop skills-based customer service training and sales training programs designed to change behavior and improve performance in call center representatives. Each call center training program includes the HEART Model™, a paradigm of five common-sense principles that are essential to good customer communication.
- White papers 2003-09-07
- Measuring the Impact of Sales Training Through ROI
- In ancient Egypt, slaves learned to build pyramids for the Pharaohs by watching and by doing. This method of training continued through the early 1900s when the shift to mass production turned the focus of training to improving efficiency. With the rise of bureaucracy during WWII, training became more formalized...
- White papers 2002-07-29
- Sales Training in Broadcasting: Achieving and Evaluating Result
- Before broadcast organizations begin sales training for their employees, the firm should plan a program that will provide answers to various questions. Normally, there are six stages of designing and evaluating any training program. Some of these are: assessing whether the training investment will meet organizational needs and pay off,...
- White papers 2003-01-01
- Designing and Delivering Effective Sales Training Programs: Understanding the Needs of High-Tech Salespeople in a Learning Environment
- Instructors of adult learners must take a learner-centered approach in their training programs. Adult learners, especially high-tech professional salespeople, need a training program that matches their developmental level and takes into account their real-world expertise. Instructors who have professional sales experience and who understand the needs of adult learners will...
- White papers 2003-01-01
- Sales Training Strategie
- Whether for newly hired salespeople or veterans, sales training constitutes a major investment for most companies. This article tells how to get the most for your money, how to choose the type of training appropriate for your sales force, and where to turn for help. Companies that get the best...
- White papers 2003-01-01
- Sales Training Is Not Only for Salespeople
- Regardless of which training option is chosen, understanding basic selling techniques can help almost anyone perform better in business and social situations. One should remember that everyone sells something, so why not learn to do it better. While many people have had poor experiences with salespeople, the truth is selling...
- White papers 2006-03-01
- Professional Sales Training
- The purpose of life, after all, is to live it, to taste experience to the utmost, to reach out eagerly and without fear for a newer and richer experience. The keys to success in sales are doing the job without fear and having a great deal of enthusiasm along the...
- White papers
- Sales Training Presentation
- This template helps you train new salespeople to be informed contributors to your team. You can use the template to present a detailed description of the sales process as well as an overview of your company and employees' job responsibilities.
- Tools & templates
- How to Stay Competitive with Online Sales Training
- Online training, once considered a luxury for small and medium-sized businesses SMBs, is now a competitive requirement. There is simply no better way for SMBs to cost-effectively meet their growing training needs without creating additional in-person training or travel costs. BizTechReports.com recently surveyed executives at high-growth companies...
- Webcasts 2008-12-17
Additional Resources
- Take Advantage of Training Programs
- While competitors cut training, invest wisely in programs that will help you hang onto A players and prepare your company to rebound after the recession. The scenario: Cost-cutting leaves little room...
- Articles 2008-11-20
- Planning Staffing Requirements
- As your business grows, naturally you'll need to hire more people to handle the increased workload. New skills will be required, too, to deal with the ever-widening range of activities. As increased demands arise, you'll need to have these new employees in place and be ready to provide opportunities for...
- Articles 2007-10-15
- The Productivity Gap | BTalk Australia
- (14min 40) Telstra has just released "The Telstra Productivity Indicator: A report on business attitudes toward improving productivity in Australia", highlighting what is termed the productivity gap. An accompanying economic white paper shows the link between productivity gains and investment in information and communication technology ICT. In...
- Blog posts 2009-02-03
- Keeping Call Staff Satisfied | BTalk Australia
- (12min 38) Running an effective call centre is one of the hardest and costly tasks for most organisations. It’s a blend of technology, customer service and staff management. On today’s BTalk Australia Phil Dobbie talks to Denise Pitt, CEO of UCMS Group, one of the country’s largest...
- Blog posts 2008-12-09
- Tidewater Inc. F2Q08 (Qtr End 9/30/07) Earnings Call Transcript
- Earnings Call Excerpt Tidewater Inc. TDW F2Q08 Earnings Call October 26, 2007, 9:00 AM CT Executives Dean E. Taylor - Chairman, President and CEO J. Keith Lousteau - CFO, EVP and Treasurer Joseph M. Bennett - Sr. VP, Principal Accounting Officer and Chief IR Officer Stephen W....
- Earnings calls 2007-10-28
- Building Flexible Marketing Teams with Resourcing
- Sometimes marketing managers need skills and resources not available from their own teams. Resourcing—hiring people for a fixed period of time—can provide a flexible alternative to recruiting new staff or retraining your current employees. It's ideal for providing diverse or specialist skills on a short or mid-term basis for projects...
- Articles 2007-10-30
- A Field Guide to Managing Hourly Workers
- The Find: Hourly workers make up 60 percent of the U.S. labor force, yet little effort is spent on improving their productivity -- despite research that suggests that you can do so. The Source: A study by the Workforce Institute. The Takeaway: Besides...
- Blog posts 2008-05-16
- Bright Career Ideas for Dark Times | BTalk Australia
- (16min 27) How do you advance your career? Or, if you’re recently retrenched, how do you get back onto the career ladder? Today on BTalk Phil Dobbie talks to Darren Buchanan, a Director at Hays, about 10 things to consider about your career right now. It’s all...
- Blog posts 2009-02-25
- Caterpillar Inc. Q3 2007 Earnings Call Transcript
- Question-and-Answer SessionOperator Thank you. Ladies and gentlemen, the floor is now open for questions. [Operator Instructions]. Our first question today is coming from Ann Duignan. Please announce your affiliation and then pose your question. Ann Duignan - Bear, Stearns & Co. Inc. Hi, good morning, it's...
- Earnings calls 2007-10-19
- How to Manage Employees in Remote Locations
- In order to get the best out of your far-flung employees, you need to establish a clear communication routine, take extra steps to build trust, and review processes often to make sure they're working for everyone. Build a Strong Team, Starting with You ...
- Articles 2007-09-24
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