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	<title><![CDATA[sales training and workforce management Resources | BNET]]></title>
	<link><![CDATA[http://resources.bnet.com/topic/sales+training+and+workforce+management.html]]></link>
	<description><![CDATA[White papers, case studies, business articles, and blog posts relating to sales training and workforce management]]></description>
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		<title><![CDATA[Sales Training Effectiveness]]></title>
		<link><![CDATA[http://www.bnet.com/2422-13723_23-253433.html]]></link>
		<description><![CDATA[Massood Zarrabian, CEO of OutStart, says that an important part of effectively training a sales team is to have information available and findable whenever a salesperson needs it. The model of gathering new salespeople into an auditorium and dumping information on them is outdated—Zarrabian proposes a self-service training model.]]></description>
		<s:doctype><![CDATA[Videos]]></s:doctype>
		<pubDate>Wed, 17 Jun 2009 09:59:52 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/sales+training.html"><![CDATA[Sales Training]]></category>
		<category domain="http://resources.bnet.com/topic/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/sales+force+management.html"><![CDATA[Sales Force Management]]></category>
		<category domain="http://resources.bnet.com/topic/workforce+management.html"><![CDATA[Workforce Management]]></category>
		<category domain="http://resources.bnet.com/topic/training+and+certification.html"><![CDATA[Training And Certification]]></category>
		<category domain="http://resources.bnet.com/topic/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://resources.bnet.com/topic/sales.html"><![CDATA[sales]]></category>
		<category domain="http://resources.bnet.com/topic/selling.html"><![CDATA[selling]]></category>
		<category domain="http://resources.bnet.com/topic/training.html"><![CDATA[training]]></category>
		<category domain="http://resources.bnet.com/topic/salespeople.html"><![CDATA[salespeople]]></category>
		<category domain="http://resources.bnet.com/topic/effective.html"><![CDATA[effective]]></category>
		<category domain="http://resources.bnet.com/topic/retention.html"><![CDATA[retention]]></category>
		<category domain="http://resources.bnet.com/topic/information.html"><![CDATA[information]]></category>
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		<title><![CDATA[How to Stay Competitive with Online Sales Training]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=904579]]></link>
		<description><![CDATA[Online training, once considered a luxury for small and medium-sized businesses SMBs, is now a competitive requirement. There is simply no better way for SMBs to cost-effectively meet their growing training needs without creating additional in-person training or travel costs.    BizTechReports.com recently surveyed executives at high-growth companies...]]></description>
		<s:doctype><![CDATA[Webcasts]]></s:doctype>
		<pubDate>Wed, 17 Dec 2008 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/sales+training.html"><![CDATA[Sales Training]]></category>
		<category domain="http://resources.bnet.com/topic/online+training.html"><![CDATA[Online Training]]></category>
		<category domain="http://resources.bnet.com/topic/citrix+systems+inc..html"><![CDATA[Citrix Systems Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/training.html"><![CDATA[Training]]></category>
		<category domain="http://resources.bnet.com/topic/sales.html"><![CDATA[Sales]]></category>
		<category domain="http://resources.bnet.com/topic/small+and+medium+business.html"><![CDATA[Small And Medium Business]]></category>
		<category domain="http://resources.bnet.com/topic/smb%252fsme.html"><![CDATA[Smb/Sme]]></category>
		<category domain="http://resources.bnet.com/topic/computer-based+training+%2528cbt%2529.html"><![CDATA[Computer-Based Training (CBT)]]></category>
		<category domain="http://resources.bnet.com/topic/training+and+certification.html"><![CDATA[Training And Certification]]></category>
		<category domain="http://resources.bnet.com/topic/workforce+management.html"><![CDATA[Workforce Management]]></category>
		<category domain="http://resources.bnet.com/topic/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">CTXS</category>
		<category domain="tickers">CTXS</category>
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		<title><![CDATA[Sales Training Is Not Only for Salespeople]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=261000]]></link>
		<description><![CDATA[Regardless of which training option is chosen, understanding basic selling techniques can help almost anyone perform better in business and social situations. One should remember that everyone sells something, so why not learn to do it better. While many people have had poor experiences with salespeople, the truth is selling...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 01 Mar 2006 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/technique.html"><![CDATA[Technique]]></category>
		<category domain="http://resources.bnet.com/topic/sales+training.html"><![CDATA[Sales Training]]></category>
		<category domain="http://resources.bnet.com/topic/salespeople.html"><![CDATA[Salespeople]]></category>
		<category domain="http://resources.bnet.com/topic/training.html"><![CDATA[Training]]></category>
		<category domain="http://resources.bnet.com/topic/knowthis.html"><![CDATA[KnowThis]]></category>
		<category domain="http://resources.bnet.com/topic/productivity.html"><![CDATA[Productivity]]></category>
		<category domain="http://resources.bnet.com/topic/workforce+management.html"><![CDATA[Workforce Management]]></category>
		<category domain="http://resources.bnet.com/topic/training+and+certification.html"><![CDATA[Training And Certification]]></category>
		<category domain="http://resources.bnet.com/topic/sales+force+management.html"><![CDATA[Sales Force Management]]></category>
		<category domain="http://resources.bnet.com/topic/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://resources.bnet.com/topic/sales.html"><![CDATA[Sales]]></category>
	</item>
	<item>
		<title><![CDATA[Getting to the Heart of Technical Support™]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=51211]]></link>
		<description><![CDATA[We develop skills-based customer service training and sales training programs designed to change behavior and improve performance in call center representatives. Each call center training program includes the HEART Model™, a paradigm of five common-sense principles that are essential to good customer communication.   ]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Sun, 07 Sep 2003 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/sales+training.html"><![CDATA[Sales Training]]></category>
		<category domain="http://resources.bnet.com/topic/call-center.html"><![CDATA[Call-center]]></category>
		<category domain="http://resources.bnet.com/topic/training.html"><![CDATA[Training]]></category>
		<category domain="http://resources.bnet.com/topic/impact+learning+systems.html"><![CDATA[Impact Learning Systems]]></category>
		<category domain="http://resources.bnet.com/topic/call+centers.html"><![CDATA[Call Centers]]></category>
		<category domain="http://resources.bnet.com/topic/sales+force+management.html"><![CDATA[Sales Force Management]]></category>
		<category domain="http://resources.bnet.com/topic/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://resources.bnet.com/topic/workforce+management.html"><![CDATA[Workforce Management]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
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		<category domain="http://resources.bnet.com/topic/human+resources.html"><![CDATA[Human Resources]]></category>
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		<title><![CDATA[Sales Training in Broadcasting: Achieving and Evaluating Result]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=63146]]></link>
		<description><![CDATA[Before broadcast organizations begin sales training for their employees, the firm should plan a program that will provide answers to various questions. Normally, there are six stages of designing and evaluating any training program. Some of these are: assessing whether the training investment will meet organizational needs and pay off,...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 01 Jan 2003 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/sales+training.html"><![CDATA[Sales Training]]></category>
		<category domain="http://resources.bnet.com/topic/broadcasting.html"><![CDATA[Broadcasting]]></category>
		<category domain="http://resources.bnet.com/topic/training.html"><![CDATA[Training]]></category>
		<category domain="http://resources.bnet.com/topic/charles+warner.html"><![CDATA[Charles Warner]]></category>
		<category domain="http://resources.bnet.com/topic/sales+force+management.html"><![CDATA[Sales Force Management]]></category>
		<category domain="http://resources.bnet.com/topic/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/workforce+management.html"><![CDATA[Workforce Management]]></category>
		<category domain="http://resources.bnet.com/topic/training+and+certification.html"><![CDATA[Training And Certification]]></category>
		<category domain="http://resources.bnet.com/topic/sales.html"><![CDATA[Sales]]></category>
		<category domain="http://resources.bnet.com/topic/human+resources.html"><![CDATA[Human Resources]]></category>
	</item>
	<item>
		<title><![CDATA[Designing and Delivering Effective Sales Training Programs: Understanding the Needs of High-Tech Salespeople in a Learning Environment]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=64914]]></link>
		<description><![CDATA[Instructors of adult learners must take a learner-centered approach in their training programs. Adult learners, especially high-tech professional salespeople, need a training program that matches their developmental level and takes into account their real-world expertise. Instructors who have professional sales experience and who understand the needs of adult learners will...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 01 Jan 2003 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/sales+training.html"><![CDATA[Sales Training]]></category>
		<category domain="http://resources.bnet.com/topic/environment.html"><![CDATA[Environment]]></category>
		<category domain="http://resources.bnet.com/topic/training.html"><![CDATA[Training]]></category>
		<category domain="http://resources.bnet.com/topic/adult+learner.html"><![CDATA[Adult Learner]]></category>
		<category domain="http://resources.bnet.com/topic/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/sales+force+management.html"><![CDATA[Sales Force Management]]></category>
		<category domain="http://resources.bnet.com/topic/workforce+management.html"><![CDATA[Workforce Management]]></category>
		<category domain="http://resources.bnet.com/topic/training+and+certification.html"><![CDATA[Training And Certification]]></category>
		<category domain="http://resources.bnet.com/topic/sales.html"><![CDATA[Sales]]></category>
		<category domain="http://resources.bnet.com/topic/human+resources.html"><![CDATA[Human Resources]]></category>
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		<title><![CDATA[Sales Training Strategie]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=66455]]></link>
		<description><![CDATA[Whether for newly hired salespeople or veterans, sales training constitutes a major investment for most companies. This article tells how to get the most for your money, how to choose the type of training appropriate for your sales force, and where to turn for help. Companies that get the best...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 01 Jan 2003 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/sales+training.html"><![CDATA[Sales Training]]></category>
		<category domain="http://resources.bnet.com/topic/training.html"><![CDATA[Training]]></category>
		<category domain="http://resources.bnet.com/topic/selling+communications.html"><![CDATA[Selling Communications]]></category>
		<category domain="http://resources.bnet.com/topic/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/workforce+management.html"><![CDATA[Workforce Management]]></category>
		<category domain="http://resources.bnet.com/topic/sales+force+management.html"><![CDATA[Sales Force Management]]></category>
		<category domain="http://resources.bnet.com/topic/training+and+certification.html"><![CDATA[Training And Certification]]></category>
		<category domain="http://resources.bnet.com/topic/sales.html"><![CDATA[Sales]]></category>
		<category domain="http://resources.bnet.com/topic/human+resources.html"><![CDATA[Human Resources]]></category>
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		<title><![CDATA[Measuring the Impact of Sales Training Through ROI]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=168133]]></link>
		<description><![CDATA[In ancient Egypt, slaves learned to build pyramids for the Pharaohs by watching and by doing. This method of training continued through the early 1900s when the shift to mass production turned the focus of training to improving efficiency. With the rise of bureaucracy during WWII, training became more formalized...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Mon, 29 Jul 2002 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/sales+training.html"><![CDATA[Sales Training]]></category>
		<category domain="http://resources.bnet.com/topic/roi.html"><![CDATA[ROI]]></category>
		<category domain="http://resources.bnet.com/topic/infocus.html"><![CDATA[InFocus]]></category>
		<category domain="http://resources.bnet.com/topic/training.html"><![CDATA[Training]]></category>
		<category domain="http://resources.bnet.com/topic/sales.html"><![CDATA[Sales]]></category>
		<category domain="http://resources.bnet.com/topic/workforce+management.html"><![CDATA[Workforce Management]]></category>
		<category domain="http://resources.bnet.com/topic/training+and+certification.html"><![CDATA[Training And Certification]]></category>
		<category domain="http://resources.bnet.com/topic/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">INFS</category>
		<category domain="tickers">INFS</category>
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		<title><![CDATA[Professional Sales Training]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=261043]]></link>
		<description><![CDATA[The purpose of life, after all, is to live it, to taste experience to the utmost, to reach out eagerly and without fear for a newer and richer experience. The keys to success in sales are doing the job without fear and having a great deal of enthusiasm along the...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<category domain="http://resources.bnet.com/topic/job.html"><![CDATA[Job]]></category>
		<category domain="http://resources.bnet.com/topic/sales+training.html"><![CDATA[Sales Training]]></category>
		<category domain="http://resources.bnet.com/topic/baker+communications.html"><![CDATA[Baker Communications]]></category>
		<category domain="http://resources.bnet.com/topic/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
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		<category domain="http://resources.bnet.com/topic/workforce+management.html"><![CDATA[Workforce Management]]></category>
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		<title><![CDATA[Sales Training Presentation]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=320033]]></link>
		<description><![CDATA[This template helps you train new salespeople to be informed contributors to your team. You can use the template to present a detailed description of the sales process as well as an overview of your company and employees' job responsibilities. ]]></description>
		<s:doctype><![CDATA[Tools & templates]]></s:doctype>
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		<category domain="http://resources.bnet.com/topic/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
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		<category domain="http://resources.bnet.com/topic/sales.html"><![CDATA[Sales]]></category>
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		<category domain="http://resources.bnet.com/topic/workforce+management.html"><![CDATA[Workforce Management]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="tickers">MSFT</category>
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