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- IT'S ONLY ROCK 'N' ROLL AND THEY LOVE IT!
- For 20 years, Chris LeGrand lived the life of a struggling musician in Shreveport, La. He worked day jobs to make a living and spent his evenings toiling in dirty bars, recording his original songs and trying to get someone's attention. Then he decided to go tribute. ...
- Research articles 2002-06-07
- An Investigation Into Whether Complaining Can Cause Increased Consumer Satisfaction
- Marketers agree that consumer complaints are useful sources of information that help marketers identify sources of dissatisfaction, and therefore should be encouraged. However, does complaining have a more direct beneficial effect? Can consumer complaining by itself cause increased satisfaction by allowing dissatisfied consumers a chance to vent their anger and...
- White papers 2003-01-01
- Providing a More Positive Candidate Experience
- Most job application processes fail miserably when it comes to providing any form of interaction that could pass a standard customer service satisfaction test with a decent score. One can test the customer satisfaction of application process in several ways. The most common approach is to survey applicants in one...
- White papers 2003-07-21
- Customer Satisfaction; How Good Is Good Enough?
- As a result of Total Quality Management activities, more and more companies are conducting surveys to measure their customer satisfaction. Companies are even advertising survey results. Companies are very proud of their product's 90% customer satisfaction levels. Still others boast of 95% satisfaction. Intuitive logic says the higher the satisfaction...
- White papers 2000-06-08
- The Effect Of Franchisors Communication, Service Assistance And Competitive Advantage On Franchisees
- The study presented in this paper developed and empirically tested a model examining the antecedents of franchisees' overall satisfaction and intention to remain in a franchise system. Based on a sample from a convenient store franchise system in Taiwan, the results showed that communication is very important in reinforcing franchisees'...
- White papers 2004-01-01
- Satisfaction of Patients Hospitalised in Psychiatric Hospitals: A Randomised Comparison of Two Psychiatric-Specific and One Generic Satisfaction Questionnaires
- While there is interest in measuring the satisfaction of patients discharged from psychiatric hospitals, it might be important to determine whether surveys of psychiatric patients should employ generic or psychiatry-specific instruments. The aim of the study presented in this paper was to compare two psychiatric-specific and one generic questionnaires assessing...
- White papers 2006-08-28
- Certification Of Satisfaction Of Lien
- This is a template of Certification of Satisfaction of Lien. User can make changes in it as per his or her requirement.
- Tools & templates 2007-12-01
- Instant Time Management
- There are never enough hours in the day to get everything done. Or is there? The basic motto is start something and stick with it until it's done. There's a huge feeling of satisfaction in planning a task, following through on it and then observing the results. Try it once...
- White papers 2008-01-01
- Store Names Wal-Mart, Safeway, Lowes Drive Consumers to Online Shopping
- Many traditional retailers hope that their websites will drive consumers to stores and build their established brand because, although appreciative of the income Internet-based commerce provides, they have fixed investments in real estate and marketing they want to leverage. However, in some cases, it’s the store and...
- Blog posts 2009-05-11
Additional Resources
- Google Continues to Lead Microsoft, Yahoo in Search Engine Satisfaction
- The American Customer Satisfaction Index E-Business report from ForeSee Results and the University of Michigan said Google lead rival search engines from Yahoo and Microsoft in customer satisfaction, with a score of 86. Microsoft's new Bing search engine was not a factor in this report, though it will be in...
- News items 2009-08-18
- Increasing Job Satisfaction
- There is a big difference between temporary and permanent job dissatisfaction. If the situation is only temporary, you can take steps to improve your level of satisfaction. Otherwise, it may be time for a serious career reorientation.Poor levels of job satisfaction are linked to stress, and in extreme situations, burnout....
- Articles 2007-11-09
- Do Changes in Customer Satisfaction Lead to Changes in Sales Performance in Food Retailing?
- We measure the links between store attribute perceptions and customer satisfaction, and between customer satisfaction and sales performance, in the food retail sector. Our data set consists of six waves of customer satisfaction and sales information for about 250 stores over the period 1998-2001 for a publicly held supermarket company....
- White papers 2003-04-01
- J.D. Power: Apple highest in smartphone satisfaction, LG highest in feature phone satisfaction
- J.D. Power and Associates, a global marketing information firm that claims to conduct independent and unbiased surveys of customer satisfaction, released results from its most recent studies. Both the 2009 Wireless Phone Satisfaction Study - Volume 2 and the 2009 Wireless Business Smartphone Satisfaction Study measure customer satisfaction with both...
- News items 2009-10-08
- Google Tops In Search Satisfaction According To Pre-Bing Survey
- On an annual basis the University of Michigan puts out the American Customer Satisfaction Index ACSI E-Business report, sponsored and administered by Foresee Results. Among the things the index examines is consumer satisfaction with search engines. The survey asks a representative sample of consumers to rate their experiences with portals...
- News items 2009-08-18
- Association of Support Professionals Research: Best Practices for Translating Customer Satisfaction into Revenue
- Today's support organizations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language. How do you quantify customer satisfaction? Download the Best Practices for Benchmarking Customer Satisfaction to...
- White papers 2007-06-19
- Googling Satisfaction
- BURLINGAME, CALIF. -- The federal government may say otherwise, but in consumers' eyes Google seems to do no wrong. Earlier this year, the Federal Trade Commission launched an investigation into whether overlapping board members at Google ( GOOG - news - people ) and Apple ( AAPL - news -...
- News items 2009-08-17
- Defining Consumer Satisfaction
- Consumer satisfaction has been typically conceptualized as either an emotional or a cognitive response. More recent satisfaction definitions concede an emotional response. The emotional basis for satisfaction is confirmed by the consumer responses. The definition of consumer satisfaction is given as firstly, a summary affective response of varying intensity. Secondly,...
- White papers 2003-01-01
- Retail Consumer Satisfaction Up But Wal-Mart Disputes It's Lower Number
- Consumers might have been stingy in the fourth quarter, but they came out of the period happier about the way they were treated by retailers, the American Consumer Satisfaction Index demonstrated, with Wal-Mart and Dollar General being exceptions. Considered in two categories, department/discount store and supermarket, Wal-Mart...
- Blog posts 2009-02-20
- Analysing Customer Satisfaction And Quality In Construction - The Case Of Public And Private Customers
- Improving quality and customer satisfaction has received considerable attention in last few years. This paper examines construction in terms of customer satisfaction and quality. A framework is developed to evaluate the dynamics of customer satisfaction and quality. An empirical analysis is conducted to explore customer satisfaction in construction as perceived...
- White papers 2004-10-18
- Government delivers report card on American satisfaction. (Customer Satisfaction).(Brief Article)
- Customer satisfaction with the Internal Revenue Service IRS and other government agencies is increasing, according to the latest annual report from the American Customer Satisfaction Index ACSI. The IRS has seen the biggest jump in custome Customer satisfaction with...
- Research articles 2002-02-01
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