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customer satisfaction (80 results), job satisfaction (8 results), employee satisfaction (4 results), dissatisfaction (1 results)
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- 5 Questions on Job Satisfaction
- Some people are never happy --- more work and income than they can poke a stick at and still they grumble and complain. Others scrape to make a living, yet whistle away and smile all the time. How does that work? Well, it's either...
- Blog posts 2008-06-25
- Certification Of Satisfaction Of Lien
- This is a template of Certification of Satisfaction of Lien. User can make changes in it as per his or her requirement.
- Tools & templates 2007-12-01
- Satisfaction of Patients Hospitalised in Psychiatric Hospitals: A Randomised Comparison of Two Psychiatric-Specific and One Generic Satisfaction Questionnaires
- While there is interest in measuring the satisfaction of patients discharged from psychiatric hospitals, it might be important to determine whether surveys of psychiatric patients should employ generic or psychiatry-specific instruments. The aim of the study presented in this paper was to compare two psychiatric-specific and one generic questionnaires assessing...
- White papers 2006-08-28
- Satisfaction Is Not All - Patients' Perceptions of Outcome of General Practice Consultations, a Qualitative Study
- Evaluation of outcome in general practice can be seen from different viewpoints. This study focuses on the concepts patients use to describe the outcome of a consultation with a GP. It depicts that patients were interviewed within a week after a consultation with a GP. From the patient's perspective, the...
- White papers 2005-10-24
- The Effect Of Franchisors Communication, Service Assistance And Competitive Advantage On Franchisees
- The study presented in this paper developed and empirically tested a model examining the antecedents of franchisees' overall satisfaction and intention to remain in a franchise system. Based on a sample from a convenient store franchise system in Taiwan, the results showed that communication is very important in reinforcing franchisees'...
- White papers 2004-01-01
- An Investigation Into Whether Complaining Can Cause Increased Consumer Satisfaction
- Marketers agree that consumer complaints are useful sources of information that help marketers identify sources of dissatisfaction, and therefore should be encouraged. However, does complaining have a more direct beneficial effect? Can consumer complaining by itself cause increased satisfaction by allowing dissatisfied consumers a chance to vent their anger and...
- White papers 2003-01-01
- Defining Consumer Satisfaction
- Consumer satisfaction has been typically conceptualized as either an emotional or a cognitive response. More recent satisfaction definitions concede an emotional response. The emotional basis for satisfaction is confirmed by the consumer responses. The definition of consumer satisfaction is given as firstly, a summary affective response of varying intensity. Secondly,...
- White papers 2003-01-01
- Why Customer Satisfaction isn't Good Enough
- Although the goal of satisfied customers is all well and good, it misses the point in any strategic branding effort for many reasons. Satisfaction is important, but in the customer economy, it is no longer enough. Customer satisfaction provides little guidance about what's wrong, how to fix it or even...
- White papers 2003-01-01
- Customer Satisfaction; How Good Is Good Enough?
- As a result of Total Quality Management activities, more and more companies are conducting surveys to measure their customer satisfaction. Companies are even advertising survey results. Companies are very proud of their product's 90% customer satisfaction levels. Still others boast of 95% satisfaction. Intuitive logic says the higher the satisfaction...
- White papers 2000-06-08
- A little satisfaction goes a long way
- The article says that employee moods have a great bearing on whether they choose to be absent or leave their jobs all together. But employees who are satisfied with their jobs are less likely to act on those moods it is clear that moods or feelings about life effect the...
- White papers 2000-05-02
Additional Resources
- Transition coaching helps ensure success for global assignments: executives are challenged to rapidly adjust their leadership styles and family life to a global environment and new cultures. This article explains how transition coaching can improve assignment success rates, return on investment, employee satisfaction and retention, and contribute to smoother repatriation
- [ILLUSTRATION OMITTED] THE BEST approach for corporations supporting executives on global assignments of all types is to address both the shift from one culture to another on long-term assignments and train everyone at a managerial level in an open-minded, culturally respectful mindset that values diversity. Executives...
- Articles 2008-12-01
- The functional office: making an office as comfortable as the home: clients are often impressed when they enter a luxurious office. Well-designed offices create an image that the company is doing well. Good office design must not merely be pleasant to look at, it must be comfortable for the employees who spend most of their waking hours at their desks
- [ILLUSTRATIONS OMITTED] THE OFFICE environment affects people enough to increase their productivity. Because we spend more than 10 hours a day in the office, it needs to be comfortable. If possible, the majority of workers should have a window view. When visiting clients who are fortunate...
- Articles 2008-12-01
- Migrants' adjustment to career: an analysis in relation to Nicholson's theory
- This study addressed career transitions in view of new environments along with the mobility of individuals across cultural territories. It paid attention to various adjustments individuals can make in their career in relation to their new environment and analysed those adjustment modes in relation to Nicholson's theory of work role...
- Articles 2008-09-22
- Shape's 2nd annual best snack awards; Forget about nibbler's remorse! We found 25 new munchies that can kick your cravings to the curb—without derailing your diet in the process
- SHAPE BEST SNACK 2008 WITH A SEEMINGLY ENDLESS SUPPLY OF new cookies, bars, chips, crackers, and freezer treats arriving in grocery stores daily, how can you possibly sort through the entire snack pack to find one that's healthy and tasty? The answer: You don't have to. To spare...
- Articles 2008-07-01
- Men like casual sex more than women - scientific fact
- It is now a truth acknow- ledged even by science: men like casual sex more than women do. One of the first academic studies to investigate positive and negative emotions felt after casual sex has revealed that evolution has not adapted women to having casual sex. Otherwise,...
- Articles 2008-06-26
- Briton wins match to go from rags to respectability
- It has been a long, long road from Uzbekistan to Wimbledon. Chris Eaton was bedding down in a 5.50-a-night hotel in the country's far- flung city of Fergana last month - the best value he could find during another of the far-flung tennis tournaments where he has eked out what...
- Articles 2008-06-26
- Not even Piaf, Dietrich and Garland can save this
- First Night DIVAS Apollo Theatre LONDON * Peter Schaufuss's latest dance spectacular has three star subjects, thrown together apparently at random. Edith Piaf, Marlene Dietrich and Judy Garland provide the soundtracks, with a ballerina representing each woman. The only link is in the decor: all three have...
- Articles 2008-06-26
- Kenexa's Assessment Tools Increase Cultural and Job Fit Through Selection
- Kenexa® (NASDAQ: KNXA), a leading provider ofrecruitment and retention solutions, today announced the general release ofKenexa Cultural FitTM and Kenexa Job CompatibilityTM, web-basedassessment tools designed to increase retention, decrease turnover, andincrease organizational and job commitment. "Determining the best person-organization fit and best person-job fit isimperative in achieving a productive workforce....
- Articles 2008-06-26
- AmeriResource Update: BizAuctions Listings Through June 2008 Increase by 67%
- AmeriResource Technologies, Inc. (OTCBB: ARIO), a diversified holding company, announced today that its subsidiary,BizAuctions, Inc. (PINKSHEETS: BZCN), a prime provider of commercial eBayliquidation services, listings posted on eBay in June 2008, increased by67% over listings for same period in June 2007. Delmar Janovec, CEO, comments, "BizAuctions, a Titanium Powerseller, oneBay...
- Articles 2008-06-26
- J.D. Power and Associates Study Ranks Qwest Business Markets Group Highest in Nation for Customer Satisfaction
- Large Enterprise Customer Respondents Give Qwest Highest Honors in Five of Six Factors for Data Services DENVER -- Qwest Communications International Inc. (NYSE: Q) today announced it was ranked highest in customer satisfaction among four major providers in a nationwide J.D. Power and Associates customer satisfaction study of...
- Articles 2008-06-25
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