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	<title><![CDATA[satisfaction Resources | BNET]]></title>
	<link><![CDATA[http://resources.bnet.com/topic/satisfaction.html]]></link>
	<description><![CDATA[White papers, case studies, business articles, and blog posts relating to satisfaction]]></description>
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	<language>en-us</language>
	<item>
		<title><![CDATA[Store Names Wal-Mart, Safeway, Lowes Drive Consumers to Online Shopping]]></title>
		<link><![CDATA[http://industry.bnet.com/retail/10001803/store-names-wal-mart-safeway-lowes-drive-consumers-to-online-shopping/]]></link>
		<description><![CDATA[Many traditional retailers hope that their websites will drive consumers to stores and build their established brand because, although appreciative of the income Internet-based commerce provides, they have fixed investments in real estate and marketing they want to leverage.    However, in some cases, itâ€™s the store and...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Mon, 11 May 2009 05:54:46 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/wal-mart+stores+inc..html"><![CDATA[Wal-Mart Stores Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/retail+company.html"><![CDATA[Retail Company]]></category>
		<category domain="http://resources.bnet.com/topic/satisfaction.html"><![CDATA[Satisfaction]]></category>
		<category domain="http://resources.bnet.com/topic/safeway+plc..html"><![CDATA[Safeway Plc.]]></category>
		<category domain="http://resources.bnet.com/topic/web+site.html"><![CDATA[Web Site]]></category>
		<category domain="http://resources.bnet.com/topic/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/retail.html"><![CDATA[Retail]]></category>
		<category domain="http://resources.bnet.com/topic/web+site+development.html"><![CDATA[Web Site Development]]></category>
		<category domain="http://resources.bnet.com/topic/web+technology.html"><![CDATA[Web Technology]]></category>
		<category domain="http://resources.bnet.com/topic/sales+force+management.html"><![CDATA[Sales Force Management]]></category>
		<category domain="http://resources.bnet.com/topic/sales.html"><![CDATA[Sales]]></category>
		<category domain="http://resources.bnet.com/topic/internet.html"><![CDATA[Internet]]></category>
		<category domain="http://resources.bnet.com/topic/mike+duff.html"><![CDATA[Mike Duff]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">WMT</category>
		<category domain="tickers">WMT</category>
	</item>
	<item>
		<title><![CDATA[Instant Time Management]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=390478]]></link>
		<description><![CDATA[There are never enough hours in the day to get everything done. Or is there? The basic motto is start something and stick with it until it's done. There's a huge feeling of satisfaction in planning a task, following through on it and then observing the results. Try it once...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Tue, 01 Jan 2008 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/satisfaction.html"><![CDATA[Satisfaction]]></category>
		<category domain="http://resources.bnet.com/topic/learn+time+management.html"><![CDATA[Learn Time Management]]></category>
		<category domain="http://resources.bnet.com/topic/time+management.html"><![CDATA[Time Management]]></category>
		<category domain="http://resources.bnet.com/topic/productivity.html"><![CDATA[Productivity]]></category>
	</item>
	<item>
		<title><![CDATA[Certification Of Satisfaction Of Lien]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=357163]]></link>
		<description><![CDATA[This is a template of Certification of Satisfaction of Lien. User can make changes in it as per his or her requirement. ]]></description>
		<s:doctype><![CDATA[Tools & templates]]></s:doctype>
		<pubDate>Sat, 01 Dec 2007 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/certification.html"><![CDATA[Certification]]></category>
		<category domain="http://resources.bnet.com/topic/satisfaction.html"><![CDATA[Satisfaction]]></category>
		<category domain="http://resources.bnet.com/topic/quality.html"><![CDATA[Quality]]></category>
		<category domain="http://resources.bnet.com/topic/training+and+certification.html"><![CDATA[Training And Certification]]></category>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
	</item>
	<item>
		<title><![CDATA[Satisfaction of Patients Hospitalised in Psychiatric Hospitals: A Randomised Comparison of Two Psychiatric-Specific and One Generic Satisfaction Questionnaires]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=259412]]></link>
		<description><![CDATA[While there is interest in measuring the satisfaction of patients discharged from psychiatric hospitals, it might be important to determine whether surveys of psychiatric patients should employ generic or psychiatry-specific instruments. The aim of the study presented in this paper was to compare two psychiatric-specific and one generic questionnaires assessing...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Mon, 28 Aug 2006 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/patient.html"><![CDATA[Patient]]></category>
		<category domain="http://resources.bnet.com/topic/hospital.html"><![CDATA[Hospital]]></category>
		<category domain="http://resources.bnet.com/topic/biomed+central.html"><![CDATA[BioMed Central]]></category>
		<category domain="http://resources.bnet.com/topic/satisfaction.html"><![CDATA[Satisfaction]]></category>
		<category domain="http://resources.bnet.com/topic/healthcare.html"><![CDATA[Healthcare]]></category>
	</item>
	<item>
		<title><![CDATA[The Effect Of Franchisors Communication, Service Assistance And Competitive Advantage On Franchisees]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=174479]]></link>
		<description><![CDATA[The study presented in this paper developed and empirically tested a model examining the antecedents of franchisees' overall satisfaction and intention to remain in a franchise system. Based on a sample from a convenient store franchise system in Taiwan, the results showed that communication is very important in reinforcing franchisees'...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 01 Jan 2004 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/competitive+advantage.html"><![CDATA[Competitive Advantage]]></category>
		<category domain="http://resources.bnet.com/topic/satisfaction.html"><![CDATA[Satisfaction]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
	</item>
	<item>
		<title><![CDATA[Providing a More Positive Candidate Experience]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=61430]]></link>
		<description><![CDATA[Most job application processes fail miserably when it comes to providing any form of interaction that could pass a standard customer service satisfaction test with a decent score. One can test the customer satisfaction of application process in several ways. The most common approach is to survey applicants in one...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Mon, 21 Jul 2003 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/customer+service.html"><![CDATA[Customer Service]]></category>
		<category domain="http://resources.bnet.com/topic/satisfaction.html"><![CDATA[Satisfaction]]></category>
		<category domain="http://resources.bnet.com/topic/product+marketing.html"><![CDATA[Product Marketing]]></category>
		<category domain="http://resources.bnet.com/topic/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://resources.bnet.com/topic/marketing+research.html"><![CDATA[Marketing Research]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://resources.bnet.com/topic/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[Software]]></category>
	</item>
	<item>
		<title><![CDATA[An Investigation Into Whether  Complaining Can Cause Increased Consumer Satisfaction]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=60523]]></link>
		<description><![CDATA[Marketers agree that consumer complaints are useful sources of information that help marketers identify sources of dissatisfaction, and therefore should be encouraged. However, does complaining have a more direct beneficial effect? Can consumer complaining by itself cause increased satisfaction by allowing dissatisfied consumers a chance to vent their anger and...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 01 Jan 2003 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/consumer.html"><![CDATA[Consumer]]></category>
		<category domain="http://resources.bnet.com/topic/satisfaction.html"><![CDATA[Satisfaction]]></category>
		<category domain="http://resources.bnet.com/topic/emerald.html"><![CDATA[Emerald]]></category>
		<category domain="http://resources.bnet.com/topic/product+evaluation.html"><![CDATA[Product Evaluation]]></category>
	</item>
	<item>
		<title><![CDATA[IT'S ONLY ROCK 'N' ROLL AND THEY LOVE IT!]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_qn4191/is_20020607/ai_n10005914]]></link>
		<description><![CDATA[For 20 years, Chris LeGrand lived the life of a struggling musician in Shreveport, La. He worked day jobs to make a living and spent his evenings toiling in dirty bars, recording his original songs and trying to get someone's attention.   Then he decided to go tribute. ...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Fri, 07 Jun 2002 23:59:59 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/legrand+s.a..html"><![CDATA[Legrand S.A.]]></category>
		<category domain="http://resources.bnet.com/topic/satisfaction.html"><![CDATA[Satisfaction]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[Customer Satisfaction; How Good Is Good Enough?]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=140313]]></link>
		<description><![CDATA[As a result of Total Quality Management activities, more and more companies are conducting surveys to measure their customer satisfaction. Companies are even advertising survey results. Companies are very proud of their product's 90% customer satisfaction levels. Still others boast of 95% satisfaction. Intuitive logic says the higher the satisfaction...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 08 Jun 2000 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/satisfaction.html"><![CDATA[Satisfaction]]></category>
		<category domain="http://resources.bnet.com/topic/customer+satisfaction.html"><![CDATA[Customer Satisfaction]]></category>
		<category domain="http://resources.bnet.com/topic/survey.html"><![CDATA[Survey]]></category>
		<category domain="http://resources.bnet.com/topic/total+quality+engineering.html"><![CDATA[Total Quality Engineering]]></category>
		<category domain="http://resources.bnet.com/topic/product+marketing.html"><![CDATA[Product Marketing]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[Marketing]]></category>
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